Telford and Wrekin · GP practice
Court Street Medical Practice
Court Street, Madeley, Telford, TF7 5EE
- Phone
- 01952 586616
- Registered patients
- 8,659 (August 2026)
- Primary care network
- South East Telford PCN
Phone and network from NHS England’s organisation register (ODS), as at 20 October 2026. NHS England notes that this phone number is the one used for prescriptions and may not be the main or reception number, so check the practice’s own website too. Registered patients from NHS England’s General Practice Workforce figures for August 2026.
Practice Grade
England 77.2 · likely range 72.8 to 84.6
The grade is 2.4 points above the England average (likely range: from 4.4 points below to 7.4 points above). It weighs patient experience 70% and access 30%.
- Patients who describe the practice as good (70%)
- 79.4% · likely range 70.0 to 86.4 · England 76.7%GP Patient Survey question 32, as Ipsos publishes it, 100 answers
- Access (30%)
- 79.8% · likely range 75.0 to 83.7 · England 78.2%The mean of the two figures below, each from the practice’s latest month of NHS data.
- Appointments within two weeks of booking
- 81.3% · likely range 73.5 to 87.3 · England 87.7%NHS appointment data, August 2026, 1,849 appointments
- Calls answered by the practice
- 78.3% · likely range 72.6 to 83.0 · England 68.6%NHS phone data, August 2026, 5,004 calls
Cannot be told apart from the England average
The label compares patients’ answers with England’s: the margin of error for question 32 includes the England figure, so we cannot show whether patients here describe the practice better or worse than patients across England. Access moves the grade, never the label. How the grade and the labels work.
Where Court Street Medical Practice sits among all practices in England
More answers from the survey
Not part of our grade
More questions from the 2026 GP Patient Survey, in the survey’s own order: the share of patients giving the answer described, its margin of error and the number of people who answered. They are not part of our grade, whose survey part is the overall experience question alone. The triangle on each bar marks the England figure.
Getting through on the phone
Patients saying it is easy to contact the practice on the phone (question 1).
71.4% (likely range 61.3% to 79.8%), 97 answers. England: 56.9%.
Reception and admin team
Patients saying the reception and administrative team is helpful (question 4).
79.6% (likely range 70.2% to 86.7%), 98 answers. England: 84.8%.
Having a preferred professional
Patients who have a healthcare professional they prefer to see or speak to (question 6).
38.3% (likely range 29.0% to 48.5%), 100 answers. England: 31.2%.
Seeing your preferred professional
Patients with a preferred healthcare professional who see or speak to them always, almost always or a lot of the time (question 7). About seeing the same GP
64.8% (likely range 49.6% to 77.6%), 46 answers. England: 41.9%.
Knowing the next step
Patients who knew what the next step would be after contacting the practice (question 12).
87.3% (likely range 78.8% to 92.7%), 96 answers. England: 84.2%.
Contacting the practice
Patients describing their experience of contacting the practice as good (question 16).
74.6% (likely range 64.7% to 82.5%), 97 answers. England: 72.6%.
Wait for an appointment
Patients who felt the wait for their last appointment was about right (question 21).
67.5% (likely range 56.8% to 76.6%), 90 answers. England: 69.3%.
Being listened to
Patients saying the healthcare professional was good at listening to them (question 24).
87.3% (likely range 78.9% to 92.7%), 99 answers. England: 87.1%.
Care and concern
Patients saying the healthcare professional was good at treating them with care and concern (question 25).
84.1% (likely range 75.2% to 90.2%), 99 answers. England: 86.0%.
Confidence and trust
Patients who had confidence and trust in the healthcare professional (question 28).
87.6% (likely range 79.2% to 92.9%), 98 answers. England: 92.7%.
Involvement in decisions
Patients saying they were involved as much as they wanted in decisions about their care (question 29).
93.0% (likely range 85.7% to 96.7%), 97 answers. England: 91.6%.
Needs met
Patients saying their needs were met at their last appointment (question 31).
81.8% (likely range 72.6% to 88.4%), 99 answers. England: 90.2%.
Source: 2026 GP Patient Survey, run by Ipsos for NHS England.
Month by month
The appointment part of the Practice Grade, month by month over the past year: the share of appointments that took place within two weeks of booking. The scale runs from 0 to 100%. A month without a figure is left empty, and we never fill it in.
| Month | Share |
|---|---|
| September 2025 | 81.4% |
| October 2025 | 80.6% |
| November 2025 | 66.8% |
| December 2025 | 76.0% |
| January 2026 | 80.2% |
| February 2026 | 64.1% |
| March 2026 | 56.5% |
| April 2026 | 73.3% |
| May 2026 | 87.6% |
| June 2026 | 89.3% |
| July 2026 | 88.2% |
| August 2026 | 81.3% |
81.3% in August 2026 (1,849 appointments). The same month, England as a whole had 87.7%.
Source: Appointments in General Practice, NHS England. Not a separate grade: the grade uses the latest month, as shown with the grade.
Trend 2024–2026
The result held steady 2024–2026.
From the GP Patient Survey. Ipsos redesigned the survey in 2024 and started a new series, so earlier years are not shown and not compared. The trend follows question 32, the share of patients who describe the practice as good (the survey part of the Practice Grade); years without a result are left blank. England as a whole: 73.9% in 2024, 75.4% in 2025 and 76.7% in 2026. Small ups and downs that could just as well reflect who happened to respond count as unchanged, not as a change.
Overall experience (question 32)
Unchanged 2024–2026 · 3 surveys79.42024: 76.62026Overall experience by survey year Survey Describe it as good Likely range Answers 2024 76.6% 69.5 to 82.5 120 2025 90.3% 84.7 to 94.0 119 2026 79.4% 70.0 to 86.4 100
Who answered
- Questionnaires returned
- 100
- Questionnaires sent
- 377
- Response rate
- 26.5%
The survey is sent to a random sample of registered patients aged 16 and over. Some questions are answered by fewer people than others, which is why each question has its own number of answers.
Nearby practices with clearly higher results
These practices are within 10 km (as the crow flies), and their result is higher than this practice’s by more than the margin of error. Nearest first.
- Hollinswood SurgeryClearly above the England average
On the map
This practice (ringed) and the others within 3 km. The map shows where they are; it does not rank them.
- Clearly above the England average
- Graded
- Not graded
Each practice is placed at the centre of its postcode, not at its building, so practices that share a postcode share a point. Click a point to see every practice there.
Compare with another practice
Side by side with a practice in the same primary care network, close by. A to Z; the order says nothing about results.
- Court Street Medical Practice vs Stirchley Medical Practice
- Court Street Medical Practice vs Woodside Medical Practice
Compare Court Street Medical Practice with any practice, up to four at a time.
Registering with a practice
Most practices only register patients who live inside their catchment area, and a few have closed their list to new patients for a while. Check the catchment area on the practice’s own website, or ask the practice, before you apply. You can also search the NHS service Find a GP.
Our guides explain how to change your GP practice and what to check when choosing one.
Care Quality Commission
CQC rating: Good (report published 20 February 2017). Read the CQC report
The CQC inspects practices against its own standards. The CQC rating is a separate fact and is not part of our grade, which comes from the GP Patient Survey and NHS appointment and phone data.
Appointments, GPs and patient feedback
These figures come from NHS England. They are not part of our grade, and we do not compare them with other practices. Each one has its own source and month. The two access figures that are in the grade, appointments within two weeks and calls answered, are shown with the grade.
Appointments
- Appointments in August 2026
- 3,462
- Booked for the same day
- 28.4%
- Face to face
- 82.6%
All appointments in the practice’s appointment book that month, with any member of staff, whether the patient attended or not. “Same day” means the appointment took place on the day it was booked; it is not a waiting time, and NHS England says it cannot measure demand on its own. “Face to face” is how the practice recorded the appointment; the rest were by phone, video, online or home visit. Both shares leave out appointments where this was not recorded.
NHS England publishes these figures as official statistics in development. Practices record appointments in different ways, and some activity, such as some appointments run by the primary care network, is not included, so NHS England says the figures do not give a complete view of a practice’s work.
Source: NHS England, Appointments in General Practice, August 2026.
Time from booking to appointment
Routine appointments
Booked in advance for a problem that is not urgent.
- Within 7 days of booking
- 36.6%
- Within 14 days of booking
- 75.1%
- More than 28 days after booking
- 7.8%
- Appointments counted
- 1,387
Urgent (acute) appointments
Recorded by the practice as needing attention on the same day.
Not shown: only 41 appointments of this kind had a recorded booking date, and we show the shares from 50.
These are the general consultations in August 2026, with any member of staff, by how many days passed between booking and the appointment. They are not how long a patient waited after first getting in touch: a routine appointment is often booked ahead on purpose, or on a date the patient chose. Planned clinics, triage calls, medication reviews and similar are left out, and so are appointments with no recorded booking date. The practice, not NHS England, decides whether an appointment is routine or acute.
NHS England publishes these figures as official statistics in development, and its own national figures use the same split: urgent appointments on the day of booking, and routine ones within 7 and 14 days. Practices record appointments in different ways, so we show no England figure beside these monthly figures. The grade uses a wider count, NHS England’s own measure of appointments within two weeks, shown with the grade above.
Source: NHS England, Appointments in General Practice, August 2026.
GPs
- All GPs
- 4.5 full-time equivalent
- Qualified permanent GPs
- 4.5 full-time equivalent
- Registered patients per permanent GP
- 1,944
Full-time equivalent adds up the hours GPs work, so two GPs working half the week count as one. Qualified permanent GPs leave out GPs in training and locums. Patients per permanent GP is our own calculation, not an NHS England figure: registered patients divided by the full-time equivalent of qualified permanent GPs. It does not count work done by locums, GPs in training, nurses, pharmacists or other staff.
Source: NHS England, General Practice Workforce, August 2026.
Friends and Family Test
- Answers in June 2026
- 363
- Answered “very good” or “good”
- 95.9%
- Answered “poor” or “very poor”
- 1.9%
The test asks patients about their overall experience of the practice. NHS England says it is not meant for comparing practices: each practice chooses how to collect answers, anyone who uses the practice can answer (there is no random sample), and the results are not adjusted for differences between patients. So we show it as the practice’s own feedback, with no England figure beside it.
Source: NHS England, Friends and Family Test, GP practices, June 2026.
Vaccinations and screening
Not part of our grade
How many of the practice’s patients in each group had childhood vaccinations or cervical screening, from NHS England’s Quality and Outcomes Framework (QOF) for 2025-26. These figures are not part of our grade. We show them as published and make no comparison between practices.
Childhood vaccinations
Babies at 8 months
Babies who had at least 3 doses of a vaccine against diphtheria, tetanus and whooping cough before they were 8 months old.
91.6% (76 of 83), likely range 83.6% to 95.9%. England: 88.7%.
Children at 18 months
Children who had at least 1 dose of the MMR vaccine (measles, mumps and rubella) between 12 and 18 months old.
89.9% (71 of 79), likely range 81.3% to 94.8%. England: 85.6%.
Children at 5 years
Children who had the pre-school booster (diphtheria, tetanus, whooping cough and polio) and at least 2 doses of MMR between the ages of 1 and 5.
87.5% (77 of 88), likely range 79.0% to 92.9%. England: 83.4%.
Cervical screening
Women aged 25 to 49
Women eligible for cervical screening with an adequate test recorded in the last 3 years and 6 months.
77.0% (1,040 of 1,351), likely range 74.7% to 79.1%. England: 66.3%.
Women aged 50 to 64
Women eligible for cervical screening with an adequate test recorded in the last 5 years and 6 months.
75.3% (589 of 782), likely range 72.2% to 78.2%. England: 75.4%.
The period is 1 April 2025 to 31 March 2026: the children who reached the age in that year, and the women aged 25 to 64 at its end. Each figure is the number of patients with the vaccine or test recorded, out of everyone eligible. Eligible includes patients the practice has left out of the QOF target for personalised care reasons, for example someone who chose not to have it after talking it through, or who did not reply to invitations, so the percentage can be lower than the QOF achievement figure the practice reports. England is the same calculation over every practice.
The numbers are what the practice has on record. A vaccine or test given elsewhere only counts once it reaches that record. The likely range shows how far the percentage could move by chance when only a few patients are eligible; it is not a margin of error from a survey, because every eligible patient is counted.
Source: NHS England, Quality and Outcomes Framework, 2025-26, indicators VI001 to VI003, CS005 and CS006.
Antibiotic prescribing
Not part of our grade
The antibiotics this practice prescribed from April 2025 to March 2026, from NHS Business Services Authority prescribing data as published by the UK Health Security Agency and the Office for Health Improvement and Disparities. These figures are not part of our grade. Public health bodies aim to cut unnecessary antibiotic use because it helps bacteria become resistant to the drugs, but a figure cannot tell you whether any one prescription was needed. We show them as published, with England beside them, and make no comparison between practices.
Antibiotic items per STAR-PU
One item is one antibiotic on a prescription. STAR-PU weights the practice’s list by age and sex, so practices with older or younger patients can be set side by side. We add the four quarters into one year.
0.81 (3,878 items). England: 0.74.
Share that were broad-spectrum
Cephalosporins, quinolones and co-amoxiclav, which the Office for Health Improvement and Disparities counts as broad-spectrum and aims to keep to a small share of all antibiotic items.
3.4% (131 of 3,899 items). England: 8.1%.
Only items prescribed by the practice and dispensed in the community are counted. Items per STAR-PU allows for patients’ age and sex but not for illness, so a practice whose patients have more infections or other conditions can prescribe more for good reasons. The broad-spectrum share is not adjusted at all, and the source calls it a crude figure to treat with caution when comparing practices. England is the same calculation over every practice in the data.
Source: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), antibiotic prescribing by GP practice, from NHS Business Services Authority data, April 2025 to March 2026.
Same primary care network
This practice is part of South East Telford PCN. A primary care network is a group of nearby practices that work together and share some staff and services, typically serving 30,000 to 50,000 people.
Other practices in the network, A to Z. The list is not a ranking.
Source: NHS England’s organisation register (ODS), primary care network membership.
About these figures
The Practice Grade weighs two parts. 70% is patient experience: the share of patients who describe their practice as good, the answers “very good” and “fairly good” to the GP Patient Survey’s question on overall experience, exactly as Ipsos publishes it. 30% is access, the mean of two shares from NHS England’s monthly data for the practice’s latest month (August 2026): appointments that took place within two weeks of booking, and calls answered by the practice on weekdays from 8am to 6.30pm. Each part has its own margin of error, and so does the grade. For this practice the difference from England is from 4.4 points below to 7.4 points above. The label compares patients’ answers alone with England’s, so access moves the grade but never the label.
A practice is graded when at least 30 people answered the survey question. With only one of the two access figures, access is compared on that one; with neither, the grade is the survey part alone. The other survey questions are shown under “More answers from the survey”, each with its own margin of error and number of answers, and are not part of the grade. Appointment and phone data come from practices’ own systems, and practices record appointments in different ways. Time from booking is not the whole wait, and a call ended in the phone menu counts as not answered.
Data updated
The month each source’s data runs to, and when its publisher released it.
- GP Patient Survey: (published 9 July 2026)
- Appointments in General Practice: (published 24 September 2026)
- Cloud Based Telephony Data in General Practice:
- GP Patient Survey, earlier years (2024 and 2025): (published July 2025)
- Appointments in General Practice, month by month: (published 24 September 2026)
- General Practice Workforce: (published 24 September 2026)
- Quality and Outcomes Framework: (published 1 October 2026)
- Antibiotic prescribing by GP practice: (published 26 July 2026)
- Friends and Family Test, GP practices: (published 13 August 2026)
- CQC ratings: (published 2 October 2026)
- NHS organisation data (ODS):
- Postcode locations and local authority areas:
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- 2024 GP Patient Survey: https://www.gp-patient.co.uk/
- 2025 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains OS data © Crown copyright and database right 2026
- Contains Royal Mail data © Royal Mail copyright and database right 2026
- Source: Office for National Statistics licensed under the Open Government Licence v.3.0
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
Practice code (ODS): M82616