Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Windermere Health Centre’s Practice Grade is clearly higher than St. Mary's Surgery’s: its likely range lies wholly above.
| Measure | Windermere Health CentreLA23 2EG× | St. Mary's SurgeryLA23 1BA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 93.2likely range 90.4 to 94.8120 survey answersClearly higher | 81.1likely range 75.5 to 84.7106 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 96.6%likely range 93.6% to 98.2%, 120 answers | 90.1%likely range 82.5% to 94.6%, 106 answers |
| Access (mean of the two below) | 85.0%likely range 79.2% to 88.9%Clearly higher | 60.1%likely range 53.9% to 65.7% |
| Appointments within two weeks of booking | 88.1%likely range 80.0% to 93.2%, 1,416 appointmentsClearly higher | 66.0%likely range 56.3% to 74.6%, 1,537 appointments |
| Calls answered by the practice | 81.7%likely range 73.5% to 87.8%, 2,310 callsClearly higher | 54.0%likely range 46.4% to 61.4%, 3,464 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.6%likely range 81.9% to 90.3%, 115 answers | 89.1%likely range 81.3% to 93.9%, 104 answers |
| Reception and admin team | 97.8%likely range 95.1% to 99.0%, 117 answers | 94.7%likely range 88.3% to 97.7%, 104 answers |
| Having a preferred professional | 33.0%likely range 27.5% to 38.9%, 118 answers | 44.2%likely range 34.7% to 54.1%, 106 answers |
| Seeing your preferred professional | 71.1%likely range 59.3% to 80.7%, 32 answers | 73.0%likely range 58.7% to 83.7%, 51 answers |
| Knowing the next step | 92.4%likely range 88.5% to 95.1%, 115 answers | 98.0%likely range 92.8% to 99.5%, 102 answers |
| Contacting the practice | 94.5%likely range 91.0% to 96.7%, 118 answers | 89.9%likely range 82.3% to 94.5%, 104 answers |
| Wait for an appointment | 80.7%likely range 75.4% to 85.1%, 115 answers | 76.1%likely range 66.2% to 83.8%, 96 answers |
| Being listened to | 97.2%likely range 94.4% to 98.6%, 118 answers | 95.7%likely range 89.6% to 98.3%, 104 answers |
| Care and concern | 96.5%likely range 93.4% to 98.1%, 116 answers | 91.0%likely range 83.6% to 95.3%, 104 answers |
| Confidence and trust | 98.2%likely range 95.8% to 99.3%, 116 answers | 98.8%likely range 94.0% to 99.8%, 103 answers |
| Involvement in decisions | 96.7%likely range 93.7% to 98.3%, 113 answers | 96.0%likely range 89.9% to 98.5%, 101 answers |
| Needs met | 98.2%likely range 95.7% to 99.3%, 116 answers | 97.5%likely range 92.1% to 99.2%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.5%likely range 68.6% to 97.1%, 19 patients | 91.1%likely range 79.3% to 96.5%, 45 patients |
| Children at 18 months | 95.8%likely range 79.8% to 99.3%, 24 patients | 86.8%likely range 72.7% to 94.2%, 38 patients |
| Children at 5 years | 90.0%likely range 74.4% to 96.5%, 30 patients | 82.9%likely range 67.3% to 91.9%, 35 patients |
| Women aged 25 to 49 | 56.3%likely range 52.6% to 59.9%, 718 patients | 77.8%likely range 74.8% to 80.6%, 781 patients |
| Women aged 50 to 64 | 72.5%likely range 68.3% to 76.4%, 462 patients | 81.0%likely range 78.1% to 83.6%, 769 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,422August 2026 | 6,551August 2026 |
| Primary care network | Grange and Lakes PCN | Grange and Lakes PCN |
| Phone | 01539 445159 | 01539 488484 |
| Friends and Family Test (its own feedback) | 88.7% good or very good168 answers, June 2026 | 97.5% good or very good284 answers, June 2026 |
| Appointments (one month) | 2,067 in August 2026Same day 33.0%; face to face 71.9% | 2,573 in August 2026Same day 18.9%; face to face 89.3% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent2.3 including trainees and locums1,917 patients per permanent GP | 4.4 qualified permanent5.5 including trainees and locums1,480 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.