Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Willow Tree Family Doctors and Church Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Willow Tree Family DoctorsNW9 9AD× | Church Lane SurgeryNW9 8LU× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.8likely range 58.3 to 81.8106 survey answers | 78.9likely range 66.0 to 85.777 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 69.1%likely range 49.9% to 83.4%, 106 answers | 83.7%likely range 65.3% to 93.3%, 77 answers |
| Access (mean of the two below) | 77.8%likely range 74.5% to 80.7%Clearly higher | 67.6%likely range 64.6% to 70.4% |
| Appointments within two weeks of booking | 86.3%likely range 82.5% to 89.4%, 5,828 appointments | 93.4%likely range 89.9% to 95.7%, 4,483 appointmentsClearly higher |
| Calls answered by the practice | 69.1%likely range 63.9% to 74.0%, 6,628 callsClearly higher | 41.8%likely range 36.9% to 46.8%, 7,812 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.0%likely range 26.3% to 63.4%, 97 answers | 60.9%likely range 41.1% to 77.7%, 71 answers |
| Reception and admin team | 74.2%likely range 54.9% to 87.2%, 103 answers | 86.0%likely range 68.0% to 94.7%, 77 answers |
| Having a preferred professional | 17.0%likely range 7.1% to 35.4%, 105 answers | 52.1%likely range 33.3% to 70.4%, 72 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 39.4%likely range 18.0% to 65.9%, 38 answers |
| Knowing the next step | 88.0%likely range 70.1% to 95.8%, 103 answers | 79.4%likely range 60.0% to 90.8%, 73 answers |
| Contacting the practice | 74.4%likely range 55.1% to 87.3%, 104 answers | 75.6%likely range 56.4% to 88.2%, 76 answers |
| Wait for an appointment | 67.6%likely range 46.9% to 83.2%, 91 answers | 52.2%likely range 33.0% to 70.8%, 69 answers |
| Being listened to | 73.1%likely range 53.9% to 86.3%, 105 answers | 86.1%likely range 67.8% to 94.8%, 75 answers |
| Care and concern | 74.2%likely range 54.9% to 87.2%, 103 answers | 81.7%likely range 62.7% to 92.2%, 74 answers |
| Confidence and trust | 85.1%likely range 66.4% to 94.3%, 100 answers | 92.2%likely range 74.6% to 98.0%, 70 answers |
| Involvement in decisions | 90.5%likely range 72.4% to 97.2%, 96 answers | 96.6%likely range 80.2% to 99.5%, 68 answers |
| Needs met | 83.9%likely range 65.4% to 93.5%, 103 answers | 90.5%likely range 72.1% to 97.3%, 68 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 65.8%likely range 56.7% to 73.9%, 114 patients | 81.0%likely range 72.4% to 87.3%, 105 patients |
| Children at 18 months | 66.4%likely range 57.7% to 74.1%, 125 patients | 74.7%likely range 64.1% to 83.0%, 79 patients |
| Children at 5 years | 59.7%likely range 52.0% to 67.1%, 159 patients | 83.7%likely range 75.4% to 89.5%, 104 patients |
| Women aged 25 to 49 | 51.7%likely range 49.8% to 53.6%, 2,638 patients | 69.1%likely range 66.8% to 71.2%, 1,687 patients |
| Women aged 50 to 64 | 72.9%likely range 70.4% to 75.2%, 1,341 patients | 88.2%likely range 85.6% to 90.4%, 694 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,154August 2026 | 9,070August 2026 |
| Primary care network | Harness North PCN | Harness North PCN |
| Phone | 020 82046464 | 020 82000077 |
| Friends and Family Test (its own feedback) | 72.8% good or very good305 answers, June 2026 | 83.9% good or very good56 answers, June 2026 |
| Appointments (one month) | 9,949 in August 2026Same day 53.3%; face to face 31.8% | 5,236 in August 2026Same day 38.1%; face to face 71.5% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.51England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent10.1 including trainees and locums2,743 patients per permanent GP | 3.2 qualified permanent3.2 including trainees and locums2,804 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.