Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Westbourne Medical Centre and Newlands Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Westbourne Medical CentreTS3 6AL× | Newlands Medical CentreTS1 3RX× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 75.8 to 83.9114 survey answers | 79.6likely range 70.2 to 85.5106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.1%likely range 73.2% to 84.0%, 114 answers | 82.4%likely range 69.3% to 90.6%, 106 answers |
| Access (mean of the two below) | 82.9%likely range 77.4% to 86.7% | 72.8%likely range 67.0% to 77.4% |
| Appointments within two weeks of booking | 86.7%likely range 78.3% to 92.2%, 1,410 appointments | 76.6%likely range 66.5% to 84.3%, 1,285 appointments |
| Calls answered by the practice | 78.9%likely range 72.0% to 84.4%, 3,436 calls | 69.0%likely range 63.4% to 74.1%, 5,901 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.0%likely range 64.5% to 76.8%, 110 answers | 59.8%likely range 45.5% to 72.6%, 102 answers |
| Reception and admin team | 87.1%likely range 81.9% to 91.0%, 111 answers | 89.7%likely range 78.0% to 95.6%, 106 answers |
| Having a preferred professional | 51.1%likely range 44.4% to 57.8%, 113 answers | 28.5%likely range 17.7% to 42.4%, 106 answers |
| Seeing your preferred professional | 60.9%likely range 50.9% to 70.0%, 53 answers | 61.2%likely range 36.9% to 80.9%, 35 answers |
| Knowing the next step | 86.1%likely range 80.5% to 90.3%, 103 answers | 82.8%likely range 69.4% to 91.1%, 100 answers |
| Contacting the practice | 82.8%likely range 77.0% to 87.4%, 108 answers | 77.6%likely range 63.9% to 87.1%, 105 answers |
| Wait for an appointment | 71.2%likely range 64.4% to 77.2%, 101 answers | 74.3%likely range 60.0% to 84.8%, 99 answers |
| Being listened to | 84.3%likely range 78.7% to 88.6%, 110 answers | 88.5%likely range 76.5% to 94.8%, 106 answers |
| Care and concern | 82.4%likely range 76.6% to 87.0%, 109 answers | 87.1%likely range 74.5% to 93.9%, 102 answers |
| Confidence and trust | 92.4%likely range 88.0% to 95.3%, 110 answers | 95.6%likely range 85.5% to 98.8%, 103 answers |
| Involvement in decisions | 91.3%likely range 86.6% to 94.4%, 108 answers | 91.9%likely range 80.3% to 96.9%, 99 answers |
| Needs met | 92.6%likely range 88.2% to 95.5%, 107 answers | 91.9%likely range 80.7% to 96.8%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.4%likely range 76.1% to 92.7%, 66 patients | 82.2%likely range 73.6% to 88.4%, 101 patients |
| Children at 18 months | 77.2%likely range 64.8% to 86.2%, 57 patients | 70.4%likely range 59.7% to 79.2%, 81 patients |
| Children at 5 years | 65.0%likely range 52.4% to 75.8%, 60 patients | 83.3%likely range 73.5% to 90.0%, 78 patients |
| Women aged 25 to 49 | 57.4%likely range 54.3% to 60.5%, 949 patients | 56.3%likely range 53.8% to 58.9%, 1,457 patients |
| Women aged 50 to 64 | 64.2%likely range 59.7% to 68.5%, 447 patients | 62.1%likely range 58.5% to 65.7%, 700 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,552August 2026 | 9,165August 2026 |
| Primary care network | Greater Middlesbrough PCN | Greater Middlesbrough PCN |
| Phone | 01642 277000 | 01642 247029 |
| Friends and Family Test (its own feedback) | 98.1% good or very good106 answers, June 2026 | 92.3% good or very good272 answers, June 2026 |
| Appointments (one month) | 2,745 in August 2026Same day 39.8%; face to face 79.9% | 2,847 in August 2026Same day 42.1%; face to face 74.3% |
| Antibiotic items per STAR-PU (one year) | 1.22England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent3.6 including trainees and locums1,560 patients per permanent GP | 3.7 qualified permanent3.7 including trainees and locums2,448 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.