Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
West Road Medical Centre and Cruddas Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | West Road Medical CentreNE4 9QB× | Cruddas Park SurgeryNE4 7JT× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.6likely range 61.4 to 85.090 survey answers | 73.6likely range 64.2 to 80.7114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.3%likely range 54.1% to 87.6%, 90 answers | 73.3%likely range 59.9% to 83.4%, 114 answers |
| Access (mean of the two below) | 78.6%likely range 73.5% to 82.6% | 74.1%likely range 71.3% to 76.7% |
| Appointments within two weeks of booking | 78.0%likely range 69.6% to 84.6%, 1,758 appointments | 91.2%likely range 87.9% to 93.6%, 5,935 appointmentsClearly higher |
| Calls answered by the practice | 79.1%likely range 73.4% to 83.8%, 4,887 callsClearly higher | 57.0%likely range 52.4% to 61.5%, 9,260 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.9%likely range 36.0% to 74.0%, 86 answers | 64.2%likely range 50.4% to 75.9%, 112 answers |
| Reception and admin team | 91.4%likely range 72.8% to 97.7%, 85 answers | 82.9%likely range 70.5% to 90.8%, 114 answers |
| Having a preferred professional | 20.5%likely range 8.9% to 40.7%, 88 answers | 52.2%likely range 39.0% to 65.2%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 34.3%likely range 19.1% to 53.7%, 57 answers |
| Knowing the next step | 89.5%likely range 70.7% to 96.8%, 86 answers | 84.8%likely range 72.2% to 92.3%, 107 answers |
| Contacting the practice | 68.5%likely range 48.2% to 83.6%, 89 answers | 75.2%likely range 61.8% to 85.1%, 111 answers |
| Wait for an appointment | 62.9%likely range 40.4% to 80.9%, 71 answers | 75.1%likely range 60.8% to 85.4%, 99 answers |
| Being listened to | 82.5%likely range 62.3% to 93.1%, 85 answers | 78.0%likely range 64.5% to 87.3%, 107 answers |
| Care and concern | 87.3%likely range 67.6% to 95.8%, 83 answers | 79.7%likely range 66.6% to 88.6%, 109 answers |
| Confidence and trust | 98.2%likely range 81.5% to 99.8%, 80 answers | 87.8%likely range 75.8% to 94.3%, 108 answers |
| Involvement in decisions | 98.1%likely range 80.6% to 99.8%, 76 answers | 90.7%likely range 79.1% to 96.2%, 103 answers |
| Needs met | 89.5%likely range 69.6% to 96.9%, 79 answers | 85.7%likely range 73.4% to 92.9%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 75.5%likely range 67.9% to 81.8%, 143 patients | 89.6%likely range 82.4% to 94.1%, 106 patients |
| Children at 18 months | 74.1%likely range 66.2% to 80.7%, 139 patients | 81.4%likely range 72.7% to 87.7%, 102 patients |
| Children at 5 years | 66.4%likely range 58.4% to 73.6%, 146 patients | 70.5%likely range 61.2% to 78.4%, 105 patients |
| Women aged 25 to 49 | 65.5%likely range 63.4% to 67.5%, 2,096 patients | 55.5%likely range 53.3% to 57.6%, 1,999 patients |
| Women aged 50 to 64 | 80.4%likely range 77.2% to 83.2%, 682 patients | 67.9%likely range 64.6% to 71.1%, 782 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,293August 2026 | 11,723August 2026 |
| Primary care network | West End Family Health PCN | West End Family Health PCN |
| Phone | 0191 2822890 | 0191 2261414 |
| Friends and Family Test (its own feedback) | 90.5% good or very good189 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,417 in August 2026Same day 34.5%; face to face 84.0% | 7,722 in August 2026Same day 52.8%; face to face 51.8% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 1.19England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.1 qualified permanent7.0 including trainees and locums2,002 patients per permanent GP | 7.2 qualified permanent9.1 including trainees and locums1,636 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.