Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
West Lodge Surgery and Dr S M Chen & Partner cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | West Lodge SurgeryLS28 5DL× | Dr S M Chen & PartnerLS28 9AW× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.9likely range 54.6 to 80.2110 survey answers | 77.2likely range 73.9 to 80.1118 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 64.8%likely range 44.4% to 81.0%, 110 answers | 71.8%likely range 67.7% to 75.6%, 118 answers |
| Access (mean of the two below) | 78.2%likely range 75.5% to 80.6% | 89.7%likely range 84.3% to 93.1%Clearly higher |
| Appointments within two weeks of booking | 91.3%likely range 88.0% to 93.8%, 5,587 appointments | 99.1%likely range 93.0% to 99.9%, 1,029 appointments |
| Calls answered by the practice | 65.1%likely range 60.8% to 69.2%, 10,300 calls | 80.1%likely range 71.3% to 86.8%, 2,090 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 21.1%likely range 9.2% to 41.6%, 108 answers | 51.1%likely range 46.6% to 55.6%, 114 answers |
| Reception and admin team | 72.6%likely range 51.6% to 86.8%, 105 answers | 71.8%likely range 67.6% to 75.7%, 114 answers |
| Having a preferred professional | 22.3%likely range 10.0% to 42.6%, 110 answers | 32.3%likely range 28.3% to 36.6%, 119 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 20.6%likely range 15.3% to 27.1%, 45 answers |
| Knowing the next step | 70.5%likely range 49.3% to 85.5%, 103 answers | 76.2%likely range 72.2% to 79.9%, 113 answers |
| Contacting the practice | 48.4%likely range 29.6% to 67.7%, 109 answers | 66.2%likely range 61.8% to 70.3%, 116 answers |
| Wait for an appointment | 58.4%likely range 37.2% to 76.9%, 97 answers | 59.1%likely range 54.2% to 63.8%, 98 answers |
| Being listened to | 91.6%likely range 73.4% to 97.8%, 109 answers | 89.6%likely range 86.4% to 92.0%, 112 answers |
| Care and concern | 91.1%likely range 72.6% to 97.5%, 108 answers | 79.5%likely range 75.6% to 83.0%, 112 answers |
| Confidence and trust | 91.5%likely range 73.0% to 97.7%, 107 answers | 89.7%likely range 86.5% to 92.1%, 111 answers |
| Involvement in decisions | 92.1%likely range 73.4% to 98.0%, 104 answers | 87.7%likely range 84.3% to 90.5%, 105 answers |
| Needs met | 86.1%likely range 66.5% to 95.1%, 108 answers | 86.1%likely range 82.6% to 89.0%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.9%likely range 89.4% to 96.6%, 181 patients | 92.2%likely range 81.5% to 96.9%, 51 patients |
| Children at 18 months | 87.1%likely range 81.7% to 91.1%, 194 patients | 96.9%likely range 89.5% to 99.2%, 65 patients |
| Children at 5 years | 87.4%likely range 82.6% to 91.1%, 231 patients | 85.2%likely range 73.4% to 92.3%, 54 patients |
| Women aged 25 to 49 | 76.7%likely range 75.3% to 78.0%, 3,807 patients | 74.3%likely range 71.2% to 77.2%, 822 patients |
| Women aged 50 to 64 | 77.1%likely range 75.1% to 79.0%, 1,788 patients | 76.3%likely range 71.8% to 80.2%, 396 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,405August 2026 | 4,850August 2026 |
| Primary care network | West Leeds PCN | West Leeds PCN |
| Phone | 01132 570295 | 0113 2574730 |
| Friends and Family Test (its own feedback) | 91.0% good or very good156 answers, June 2026 | 87.5% good or very good24 answers, June 2026 |
| Appointments (one month) | 10,881 in August 2026Same day 39.5%; face to face 44.7% | 2,051 in August 2026Same day 29.8%; face to face 90.3% |
| Antibiotic items per STAR-PU (one year) | 0.84England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.8 qualified permanent12.8 including trainees and locums1,882 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums2,362 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.