Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
West Heath Surgery and Hawkesley Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | West Heath SurgeryB31 3HB× | Hawkesley Medical PracticeB38 9TJ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.5likely range 62.1 to 88.496 survey answers | 81.6likely range 76.0 to 86.076 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.6%likely range 52.3% to 89.8%, 96 answers | 77.9%likely range 70.3% to 84.0%, 76 answers |
| Access (mean of the two below) | 85.0%likely range 81.8% to 87.0% | 90.0%likely range 84.6% to 93.2% |
| Appointments within two weeks of booking | 94.5%likely range 91.3% to 96.5%, 4,673 appointments | 96.2%likely range 89.2% to 98.7%, 1,173 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 83.8%likely range 75.6% to 89.6%, 2,186 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.9%likely range 26.1% to 68.9%, 93 answers | 66.9%likely range 58.5% to 74.3%, 73 answers |
| Reception and admin team | 91.4%likely range 69.6% to 98.0%, 93 answers | 88.6%likely range 82.1% to 92.9%, 74 answers |
| Having a preferred professional | 39.2%likely range 20.4% to 61.9%, 96 answers | 29.5%likely range 22.5% to 37.6%, 75 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.4%likely range 50.2% to 89.4%, 89 answers | 89.1%likely range 82.6% to 93.3%, 72 answers |
| Contacting the practice | 59.6%likely range 37.1% to 78.7%, 96 answers | 77.2%likely range 69.6% to 83.4%, 76 answers |
| Wait for an appointment | 64.4%likely range 40.3% to 82.9%, 87 answers | 83.3%likely range 75.6% to 89.0%, 65 answers |
| Being listened to | 77.5%likely range 54.1% to 91.0%, 95 answers | 95.4%likely range 90.5% to 97.8%, 75 answers |
| Care and concern | 72.0%likely range 48.4% to 87.6%, 94 answers | 93.2%likely range 87.7% to 96.4%, 74 answers |
| Confidence and trust | 82.5%likely range 59.4% to 93.8%, 95 answers | 93.4%likely range 88.0% to 96.5%, 74 answers |
| Involvement in decisions | 84.2%likely range 61.2% to 94.8%, 94 answers | 94.1%likely range 88.6% to 97.0%, 71 answers |
| Needs met | 82.8%likely range 59.5% to 94.0%, 93 answers | 95.9%likely range 91.1% to 98.1%, 74 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.2%likely range 84.7% to 92.5%, 241 patients | 86.7%likely range 73.8% to 93.7%, 45 patients |
| Children at 18 months | 88.7%likely range 83.7% to 92.3%, 212 patients | 77.5%likely range 62.5% to 87.7%, 40 patients |
| Children at 5 years | 88.8%likely range 84.3% to 92.1%, 250 patients | 62.8%likely range 47.9% to 75.6%, 43 patients |
| Women aged 25 to 49 | 72.1%likely range 70.5% to 73.6%, 3,233 patients | 65.3%likely range 61.7% to 68.6%, 734 patients |
| Women aged 50 to 64 | 76.3%likely range 73.7% to 78.7%, 1,138 patients | 70.4%likely range 65.0% to 75.2%, 304 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,309August 2026 | 4,342August 2026 |
| Primary care network | South West Birmingham PCN | South West Birmingham PCN |
| Phone | 0121 4761135 | 0121 4864200 |
| Friends and Family Test (its own feedback) | 93.1% good or very good262 answers, June 2026 | 96.1% good or very good155 answers, June 2026 |
| Appointments (one month) | 9,530 in August 2026Same day 46.3%; face to face 72.8% | 2,051 in August 2026Same day 55.8%; face to face 72.6% |
| Antibiotic items per STAR-PU (one year) | 1.00England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent11.8 including trainees and locums2,612 patients per permanent GP | 3.6 qualified permanent5.8 including trainees and locums1,189 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.