Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Unity Healthcare and Haverhill Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Unity HealthcareCB9 8LU× | Haverhill Family PracticeCB9 8HF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.7likely range 50.9 to 83.0110 survey answers | 77.7likely range 60.8 to 86.7101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 67.4%likely range 40.5% to 86.3%, 110 answers | 80.0%likely range 55.8% to 92.7%, 101 answers |
| Access (mean of the two below) | 75.0%likely range 72.7% to 77.1% | 72.3%likely range 69.4% to 75.0% |
| Appointments within two weeks of booking | 95.3%likely range 92.7% to 96.9%, 6,150 appointmentsClearly higher | 81.7%likely range 78.5% to 84.5%, 9,577 appointments |
| Calls answered by the practice | 54.6%likely range 50.7% to 58.5%, 12,862 calls | 62.8%likely range 58.0% to 67.4%, 8,481 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.7%likely range 27.5% to 76.6%, 104 answers | 48.9%likely range 26.7% to 71.6%, 95 answers |
| Reception and admin team | 81.6%likely range 53.8% to 94.4%, 107 answers | 89.8%likely range 66.7% to 97.5%, 100 answers |
| Having a preferred professional | 13.5%likely range 3.5% to 40.5%, 110 answers | 20.3%likely range 7.5% to 44.4%, 102 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.8%likely range 67.6% to 99.1%, 106 answers | 96.4%likely range 74.9% to 99.6%, 98 answers |
| Contacting the practice | 72.2%likely range 44.8% to 89.3%, 109 answers | 78.1%likely range 53.7% to 91.6%, 100 answers |
| Wait for an appointment | 66.0%likely range 38.1% to 86.0%, 101 answers | 74.7%likely range 49.7% to 89.8%, 96 answers |
| Being listened to | 84.5%likely range 57.2% to 95.7%, 109 answers | 83.4%likely range 59.4% to 94.6%, 100 answers |
| Care and concern | 80.3%likely range 52.7% to 93.7%, 109 answers | 82.7%likely range 58.6% to 94.2%, 100 answers |
| Confidence and trust | 90.3%likely range 63.5% to 98.0%, 107 answers | 89.7%likely range 66.7% to 97.4%, 101 answers |
| Involvement in decisions | 88.8%likely range 61.2% to 97.5%, 104 answers | 91.5%likely range 68.2% to 98.2%, 96 answers |
| Needs met | 91.1%likely range 64.5% to 98.3%, 108 answers | 88.1%likely range 64.4% to 96.8%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.2%likely range 89.6% to 96.8%, 171 patients | 88.9%likely range 84.5% to 92.2%, 253 patients |
| Children at 18 months | 93.3%likely range 88.9% to 96.1%, 195 patients | 92.1%likely range 87.7% to 95.0%, 215 patients |
| Children at 5 years | 90.8%likely range 86.3% to 93.9%, 228 patients | 89.1%likely range 84.4% to 92.5%, 229 patients |
| Women aged 25 to 49 | 69.0%likely range 67.5% to 70.5%, 3,659 patients | 66.0%likely range 64.4% to 67.5%, 3,678 patients |
| Women aged 50 to 64 | 76.4%likely range 74.8% to 77.9%, 2,744 patients | 75.2%likely range 73.1% to 77.2%, 1,706 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 27,437August 2026 | 20,558August 2026 |
| Primary care network | Haverhill PCN | Haverhill PCN |
| Phone | 01440 841300 | 01440 702010 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 1 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 15,590 in August 2026Same day 15.2%; face to face 66.8% | 13,576 in August 2026Same day 49.6%; face to face 77.6% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 1.02England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 13.5 qualified permanent17.2 including trainees and locums2,026 patients per permanent GP | 6.4 qualified permanent10.3 including trainees and locums3,199 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.