Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Tower Family Healthcare and Garden City Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Tower Family HealthcareBL8 4AD× | Garden City Medical CentreBL0 9TN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.7likely range 33.9 to 88.4117 survey answers | 91.6likely range 86.7 to 94.4102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 66.9%likely range 17.3% to 95.1%, 117 answers | 91.8%likely range 85.2% to 95.6%, 102 answers |
| Access (mean of the two below) | 72.6%likely range 70.7% to 74.3% | 90.9%likely range 86.0% to 93.7%Clearly higher |
| Appointments within two weeks of booking | 86.1%likely range 83.4% to 88.3%, 11,700 appointments | 94.2%likely range 87.4% to 97.5%, 1,387 appointments |
| Calls answered by the practice | 59.0%likely range 56.4% to 61.6%, 29,036 calls | 87.4%likely range 80.5% to 92.1%, 2,636 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.1%likely range 9.1% to 89.5%, 110 answers | 76.4%likely range 67.6% to 83.4%, 99 answers |
| Reception and admin team | 83.9%likely range 25.8% to 98.7%, 114 answers | 92.2%likely range 85.8% to 95.9%, 102 answers |
| Having a preferred professional | 33.5%likely range 5.0% to 82.9%, 117 answers | 28.6%likely range 21.0% to 37.6%, 101 answers |
| Seeing your preferred professional | 13.7%likely range 0.3% to 88.8%, 37 answers | 50.8%likely range 35.0% to 66.5%, 33 answers |
| Knowing the next step | 96.1%likely range 32.1% to 99.9%, 107 answers | 83.4%likely range 75.1% to 89.3%, 95 answers |
| Contacting the practice | 70.0%likely range 18.4% to 96.0%, 113 answers | 86.7%likely range 79.2% to 91.8%, 100 answers |
| Wait for an appointment | 44.1%likely range 7.8% to 88.1%, 109 answers | 81.2%likely range 72.4% to 87.6%, 91 answers |
| Being listened to | 85.5%likely range 26.7% to 99.0%, 114 answers | 89.4%likely range 82.3% to 93.9%, 100 answers |
| Care and concern | 85.7%likely range 26.8% to 99.0%, 114 answers | 88.9%likely range 81.7% to 93.5%, 101 answers |
| Confidence and trust | 95.4%likely range 32.2% to 99.9%, 110 answers | 92.8%likely range 86.4% to 96.4%, 99 answers |
| Involvement in decisions | 94.6%likely range 30.9% to 99.9%, 106 answers | 92.5%likely range 85.9% to 96.2%, 96 answers |
| Needs met | 91.3%likely range 30.3% to 99.6%, 114 answers | 88.8%likely range 81.6% to 93.4%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.5%likely range 85.1% to 91.2%, 417 patients | 93.3%likely range 82.1% to 97.7%, 45 patients |
| Children at 18 months | 87.7%likely range 84.2% to 90.6%, 407 patients | 96.1%likely range 86.8% to 98.9%, 51 patients |
| Children at 5 years | 86.8%likely range 83.6% to 89.5%, 500 patients | 88.9%likely range 74.7% to 95.6%, 36 patients |
| Women aged 25 to 49 | 68.2%likely range 67.2% to 69.3%, 7,598 patients | 78.7%likely range 75.7% to 81.4%, 785 patients |
| Women aged 50 to 64 | 75.1%likely range 73.8% to 76.3%, 4,637 patients | 83.4%likely range 80.1% to 86.3%, 554 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 47,997August 2026 | 5,505August 2026 |
| Primary care network | Horizon PCN | Horizon PCN |
| Phone | 01204 885106 | 01204 884710 |
| Friends and Family Test (its own feedback) | 91.5% good or very good1,930 answers, June 2026 | 97.0% good or very good169 answers, June 2026 |
| Appointments (one month) | 17,443 in August 2026Same day 33.8%; face to face 53.8% | 2,305 in August 2026Same day 34.1%; face to face 58.1% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 23.6 qualified permanent28.9 including trainees and locums2,036 patients per permanent GP | 0.8 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.