Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Topsham Surgery and Westbank Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Topsham SurgeryEX3 0EN× | Westbank PracticeEX6 8DF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.9likely range 68.7 to 89.692 survey answers | 92.0likely range 86.4 to 94.0101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.2%likely range 61.4% to 91.2%, 92 answers | 96.6%likely range 88.7% to 99.1%, 101 answers |
| Access (mean of the two below) | 85.6%likely range 82.2% to 88.3% | 81.2%likely range 77.2% to 84.4% |
| Appointments within two weeks of booking | 92.5%likely range 87.9% to 95.5%, 2,918 appointmentsClearly higher | 79.6%likely range 74.2% to 84.1%, 3,922 appointments |
| Calls answered by the practice | 78.7%likely range 73.6% to 83.0%, 6,040 calls | 82.7%likely range 76.9% to 87.3%, 4,179 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.4%likely range 54.6% to 87.6%, 87 answers | 91.1%likely range 80.9% to 96.2%, 93 answers |
| Reception and admin team | 95.2%likely range 78.8% to 99.1%, 86 answers | 100.0%likely range 94.1% to 100.0%, 101 answers |
| Having a preferred professional | 40.1%likely range 23.7% to 59.1%, 92 answers | 40.5%likely range 29.1% to 53.0%, 100 answers |
| Seeing your preferred professional | 62.9%likely range 34.8% to 84.3%, 41 answers | 41.9%likely range 24.9% to 61.2%, 42 answers |
| Knowing the next step | 81.8%likely range 63.1% to 92.2%, 91 answers | 96.4%likely range 88.3% to 98.9%, 101 answers |
| Contacting the practice | 84.6%likely range 66.2% to 93.9%, 91 answers | 96.6%likely range 88.8% to 99.1%, 101 answers |
| Wait for an appointment | 78.1%likely range 57.3% to 90.5%, 78 answers | 86.2%likely range 75.0% to 92.9%, 94 answers |
| Being listened to | 95.8%likely range 79.9% to 99.2%, 87 answers | 97.2%likely range 89.4% to 99.3%, 99 answers |
| Care and concern | 93.1%likely range 76.0% to 98.3%, 86 answers | 96.3%likely range 88.1% to 98.9%, 99 answers |
| Confidence and trust | 97.3%likely range 82.1% to 99.7%, 87 answers | 97.8%likely range 90.5% to 99.5%, 101 answers |
| Involvement in decisions | 96.8%likely range 80.8% to 99.5%, 84 answers | 100.0%likely range 93.9% to 100.0%, 97 answers |
| Needs met | 90.7%likely range 73.3% to 97.2%, 89 answers | 96.7%likely range 88.8% to 99.1%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.6%likely range 85.4% to 96.3%, 94 patients | 92.5%likely range 83.7% to 96.8%, 67 patients |
| Children at 18 months | 89.6%likely range 82.4% to 94.1%, 106 patients | 96.0%likely range 88.9% to 98.6%, 75 patients |
| Children at 5 years | 95.1%likely range 89.1% to 97.9%, 103 patients | 96.7%likely range 90.8% to 98.9%, 91 patients |
| Women aged 25 to 49 | 69.4%likely range 67.2% to 71.5%, 1,774 patients | 76.0%likely range 73.6% to 78.2%, 1,334 patients |
| Women aged 50 to 64 | 74.3%likely range 71.6% to 76.8%, 1,078 patients | 80.0%likely range 77.2% to 82.5%, 865 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,929August 2026 | 9,147August 2026 |
| Primary care network | Outer Exeter PCN | Outer Exeter PCN |
| Phone | 01392 874646 | 01392 833230 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.8% good or very good76 answers, June 2026 |
| Appointments (one month) | 7,555 in August 2026Same day 44.8%; face to face 47.1% | 4,393 in August 2026Same day 40.1%; face to face 74.7% |
| Antibiotic items per STAR-PU (one year) | 0.93England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.2 qualified permanent7.0 including trainees and locums1,927 patients per permanent GP | 4.6 qualified permanent6.8 including trainees and locums1,971 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.