Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Villa Medical Centre’s Practice Grade is clearly higher than Holmlands Med Ctr’s: its likely range lies wholly above.
| Measure | The Villa Medical CentreCH43 3DB× | Holmlands Med CtrCH43 0TX× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 93.4likely range 90.4 to 94.9120 survey answersClearly higher | 84.7likely range 79.5 to 88.398 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 97.4%likely range 93.8% to 99.0%, 120 answersClearly higher | 88.6%likely range 82.6% to 92.7%, 98 answers |
| Access (mean of the two below) | 83.8%likely range 78.4% to 87.3% | 75.6%likely range 64.9% to 82.3% |
| Appointments within two weeks of booking | 93.1%likely range 84.8% to 97.0%, 1,100 appointments | 85.1%likely range 74.4% to 91.8%, 978 appointments |
| Calls answered by the practice | 74.4%likely range 67.5% to 80.2%, 3,698 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 77.3%likely range 70.4% to 83.1%, 116 answers | 84.6%likely range 78.0% to 89.5%, 95 answers |
| Reception and admin team | 92.3%likely range 87.3% to 95.5%, 118 answers | 94.3%likely range 89.5% to 97.0%, 98 answers |
| Having a preferred professional | 31.9%likely range 25.4% to 39.2%, 120 answers | 43.8%likely range 36.2% to 51.7%, 97 answers |
| Seeing your preferred professional | 55.7%likely range 42.8% to 67.9%, 41 answers | 63.8%likely range 51.6% to 74.5%, 42 answers |
| Knowing the next step | 93.2%likely range 88.4% to 96.1%, 119 answers | 90.0%likely range 84.0% to 93.8%, 93 answers |
| Contacting the practice | 88.7%likely range 83.1% to 92.6%, 121 answers | 82.1%likely range 75.3% to 87.3%, 97 answers |
| Wait for an appointment | 86.9%likely range 80.9% to 91.3%, 115 answers | 84.1%likely range 77.3% to 89.1%, 93 answers |
| Being listened to | 97.6%likely range 93.9% to 99.0%, 117 answers | 89.6%likely range 83.8% to 93.5%, 96 answers |
| Care and concern | 98.5%likely range 95.2% to 99.5%, 117 answers | 92.9%likely range 87.6% to 96.0%, 94 answers |
| Confidence and trust | 99.4%likely range 96.6% to 99.9%, 119 answers | 93.4%likely range 88.2% to 96.4%, 93 answers |
| Involvement in decisions | 98.1%likely range 94.6% to 99.4%, 111 answers | 94.9%likely range 90.0% to 97.4%, 93 answers |
| Needs met | 99.3%likely range 96.6% to 99.9%, 117 answers | 91.1%likely range 85.4% to 94.7%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.2%likely range 81.8% to 97.7%, 44 patients | 87.8%likely range 74.5% to 94.7%, 41 patients |
| Children at 18 months | 94.6%likely range 85.4% to 98.2%, 56 patients | 85.0%likely range 70.9% to 92.9%, 40 patients |
| Children at 5 years | 95.2%likely range 84.2% to 98.7%, 42 patients | 77.0%likely range 65.1% to 85.8%, 61 patients |
| Women aged 25 to 49 | 83.5%likely range 81.0% to 85.8%, 893 patients | 74.5%likely range 71.2% to 77.4%, 756 patients |
| Women aged 50 to 64 | 86.7%likely range 83.8% to 89.2%, 625 patients | 79.1%likely range 74.7% to 82.9%, 378 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,080August 2026 | 4,439August 2026 |
| Primary care network | Birkenhead PCN | Birkenhead PCN |
| Phone | 0151 6084702 | 0151 6087750 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.0% good or very good153 answers, June 2026 |
| Appointments (one month) | 3,966 in August 2026Same day 58.2%; face to face 78.0% | 1,982 in August 2026Same day 25.6%; face to face 59.7% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent7.7 including trainees and locums1,495 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums2,751 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.