Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Vale Surgery and The Churchfield Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Vale SurgeryW3 7RG× | The Churchfield Road SurgeryW3 6DL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.2likely range 72.8 to 82.599 survey answers | 73.7likely range 69.6 to 77.297 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 77.9%likely range 70.9% to 83.6%, 99 answers | 67.8%likely range 62.9% to 72.4%, 97 answers |
| Access (mean of the two below) | 78.7%likely range 71.5% to 84.0% | 87.2%likely range 79.6% to 91.9% |
| Appointments within two weeks of booking | 83.6%likely range 73.4% to 90.4%, 1,110 appointments | 97.4%likely range 89.8% to 99.4%, 945 appointments |
| Calls answered by the practice | 73.8%likely range 63.6% to 81.9%, 1,793 calls | 76.9%likely range 63.8% to 86.2%, 1,089 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.7%likely range 57.8% to 72.8%, 91 answers | 65.5%likely range 60.3% to 70.4%, 91 answers |
| Reception and admin team | 86.2%likely range 79.9% to 90.7%, 97 answers | 68.3%likely range 63.2% to 72.9%, 94 answers |
| Having a preferred professional | 43.8%likely range 36.4% to 51.5%, 98 answers | 31.3%likely range 26.7% to 36.3%, 96 answers |
| Seeing your preferred professional | 60.0%likely range 48.6% to 70.5%, 46 answers | 42.3%likely range 34.6% to 50.3%, 41 answers |
| Knowing the next step | 88.9%likely range 82.8% to 92.9%, 92 answers | 80.7%likely range 76.1% to 84.5%, 91 answers |
| Contacting the practice | 76.7%likely range 69.5% to 82.6%, 97 answers | 68.6%likely range 63.5% to 73.3%, 92 answers |
| Wait for an appointment | 59.3%likely range 51.2% to 66.9%, 90 answers | 74.1%likely range 69.1% to 78.5%, 89 answers |
| Being listened to | 85.9%likely range 79.6% to 90.5%, 96 answers | 72.2%likely range 67.2% to 76.7%, 91 answers |
| Care and concern | 85.3%likely range 78.9% to 90.0%, 96 answers | 74.1%likely range 69.2% to 78.4%, 92 answers |
| Confidence and trust | 89.4%likely range 83.6% to 93.4%, 95 answers | 86.7%likely range 82.7% to 90.0%, 90 answers |
| Involvement in decisions | 91.8%likely range 86.2% to 95.2%, 90 answers | 86.8%likely range 82.5% to 90.1%, 83 answers |
| Needs met | 92.8%likely range 87.6% to 95.9%, 94 answers | 76.2%likely range 71.3% to 80.6%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.3%likely range 69.4% to 91.7%, 42 patients | 91.3%likely range 73.2% to 97.6%, 23 patients |
| Children at 18 months | 72.3%likely range 58.2% to 83.1%, 47 patients | 90.5%likely range 71.1% to 97.3%, 21 patients |
| Children at 5 years | 69.8%likely range 56.5% to 80.5%, 53 patients | 100.0%likely range 80.6% to 100.0%, 16 patients |
| Women aged 25 to 49 | 54.7%likely range 51.8% to 57.6%, 1,150 patients | 45.1%likely range 41.7% to 48.5%, 827 patients |
| Women aged 50 to 64 | 75.7%likely range 71.2% to 79.7%, 395 patients | 66.2%likely range 60.0% to 72.0%, 237 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,432August 2026 | 3,432August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 87434086 | 020 89923854 |
| Friends and Family Test (its own feedback) | 90.7% good or very good97 answers, June 2026 | 100.0% good or very good5 answers, June 2026 |
| Appointments (one month) | 1,787 in August 2026Same day 42.0%; face to face 94.0% | 1,053 in August 2026Same day 32.3%; face to face 40.4% |
| Antibiotic items per STAR-PU (one year) | 0.43England 0.74, April 2025 to March 2026 | 0.35England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent2.0 including trainees and locums2,910 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums1,609 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.