Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Stephenson Medical Practice and Concord Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Stephenson Medical PracticeNE37 2PU× | Concord Medical PracticeNE37 2PU× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.5likely range 73.7 to 86.5124 survey answers | 76.7likely range 72.5 to 80.3116 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.5%likely range 73.5% to 91.5%, 124 answers | 73.2%likely range 67.6% to 78.2%, 116 answers |
| Access (mean of the two below) | 74.4%likely range 70.6% to 77.7% | 84.7%likely range 80.1% to 88.1%Clearly higher |
| Appointments within two weeks of booking | 83.6%likely range 78.5% to 87.6%, 3,881 appointments | 87.6%likely range 81.1% to 92.1%, 2,120 appointments |
| Calls answered by the practice | 65.1%likely range 59.5% to 70.4%, 6,048 calls | 81.8%likely range 75.1% to 86.9%, 3,382 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.1%likely range 39.4% to 64.5%, 115 answers | 67.7%likely range 61.7% to 73.1%, 113 answers |
| Reception and admin team | 83.2%likely range 71.8% to 90.6%, 121 answers | 81.4%likely range 76.3% to 85.7%, 113 answers |
| Having a preferred professional | 25.7%likely range 16.3% to 37.9%, 122 answers | 47.0%likely range 41.1% to 52.9%, 117 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 34.5%likely range 26.6% to 43.3%, 54 answers |
| Knowing the next step | 86.2%likely range 75.3% to 92.8%, 120 answers | 80.6%likely range 75.5% to 84.9%, 116 answers |
| Contacting the practice | 76.1%likely range 64.0% to 85.0%, 123 answers | 72.1%likely range 66.5% to 77.2%, 116 answers |
| Wait for an appointment | 65.6%likely range 52.4% to 76.8%, 111 answers | 64.6%likely range 58.4% to 70.2%, 108 answers |
| Being listened to | 87.9%likely range 77.4% to 94.0%, 122 answers | 86.6%likely range 81.9% to 90.2%, 112 answers |
| Care and concern | 88.5%likely range 78.0% to 94.3%, 122 answers | 89.5%likely range 85.2% to 92.7%, 113 answers |
| Confidence and trust | 93.8%likely range 84.7% to 97.6%, 122 answers | 95.6%likely range 92.3% to 97.5%, 111 answers |
| Involvement in decisions | 90.1%likely range 79.8% to 95.4%, 119 answers | 93.9%likely range 90.2% to 96.3%, 107 answers |
| Needs met | 89.9%likely range 79.8% to 95.3%, 122 answers | 97.3%likely range 94.5% to 98.7%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.2%likely range 88.4% to 98.1%, 84 patients | 98.0%likely range 89.5% to 99.6%, 50 patients |
| Children at 18 months | 98.0%likely range 93.1% to 99.5%, 101 patients | 96.0%likely range 86.5% to 98.9%, 50 patients |
| Children at 5 years | 95.8%likely range 89.7% to 98.4%, 95 patients | 91.1%likely range 79.3% to 96.5%, 45 patients |
| Women aged 25 to 49 | 78.6%likely range 76.6% to 80.4%, 1,772 patients | 71.7%likely range 68.5% to 74.8%, 785 patients |
| Women aged 50 to 64 | 81.5%likely range 79.1% to 83.6%, 1,123 patients | 74.3%likely range 70.1% to 78.1%, 452 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,037August 2026 | 5,263August 2026 |
| Primary care network | Washington PCN | Washington PCN |
| Phone | 0191 4162578 | 0191 4173557 |
| Friends and Family Test (its own feedback) | 95.1% good or very good796 answers, June 2026 | 94.5% good or very good73 answers, June 2026 |
| Appointments (one month) | 5,653 in August 2026Same day 30.3%; face to face 84.9% | 2,575 in August 2026Same day 44.2%; face to face 78.5% |
| Antibiotic items per STAR-PU (one year) | 1.18England 0.74, April 2025 to March 2026 | 1.17England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent7.1 including trainees and locums2,240 patients per permanent GP | 2.7 qualified permanent2.7 including trainees and locums1,944 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.