Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Smethwick Medical Centre and Portway Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Smethwick Medical CentreB66 3BQ× | Portway Family PracticeB69 1HE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.0likely range 58.7 to 72.8125 survey answers | 79.0likely range 69.5 to 86.191 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 56.8%likely range 46.6% to 66.5%, 125 answers | 72.4%likely range 59.1% to 82.6%, 91 answers |
| Access (mean of the two below) | 87.2%likely range 82.7% to 89.1% | 94.1%likely range 88.1% to 96.6% |
| Appointments within two weeks of booking | 96.7%likely range 92.2% to 98.6%, 2,095 appointments | 94.2%likely range 88.3% to 97.2%, 1,745 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 93.9%likely range 83.5% to 97.9%, 1,022 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 35.4%likely range 26.2% to 45.8%, 120 answers | 53.6%likely range 40.1% to 66.6%, 87 answers |
| Reception and admin team | 78.1%likely range 68.2% to 85.5%, 117 answers | 78.8%likely range 65.9% to 87.7%, 89 answers |
| Having a preferred professional | 27.5%likely range 19.4% to 37.6%, 122 answers | 26.8%likely range 16.8% to 40.0%, 91 answers |
| Seeing your preferred professional | 33.2%likely range 18.0% to 53.0%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 75.0%likely range 64.7% to 83.0%, 113 answers | 81.1%likely range 68.3% to 89.5%, 88 answers |
| Contacting the practice | 53.2%likely range 43.0% to 63.2%, 123 answers | 68.6%likely range 55.0% to 79.7%, 88 answers |
| Wait for an appointment | 40.8%likely range 30.5% to 51.9%, 107 answers | 80.5%likely range 66.3% to 89.7%, 73 answers |
| Being listened to | 72.3%likely range 62.1% to 80.6%, 119 answers | 89.3%likely range 77.6% to 95.3%, 84 answers |
| Care and concern | 75.4%likely range 65.3% to 83.3%, 116 answers | 90.8%likely range 79.5% to 96.1%, 85 answers |
| Confidence and trust | 84.3%likely range 75.0% to 90.6%, 114 answers | 89.8%likely range 78.1% to 95.6%, 83 answers |
| Involvement in decisions | 78.3%likely range 67.9% to 86.0%, 106 answers | 91.7%likely range 80.1% to 96.8%, 79 answers |
| Needs met | 81.2%likely range 71.6% to 88.0%, 117 answers | 86.4%likely range 73.7% to 93.5%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.5%likely range 73.7% to 88.8%, 97 patients | 87.8%likely range 80.6% to 92.6%, 115 patients |
| Children at 18 months | 81.8%likely range 74.7% to 87.3%, 143 patients | 81.3%likely range 72.9% to 87.6%, 107 patients |
| Children at 5 years | 75.2%likely range 66.7% to 82.2%, 117 patients | 77.1%likely range 68.3% to 84.0%, 109 patients |
| Women aged 25 to 49 | 56.6%likely range 54.1% to 59.0%, 1,607 patients | 73.7%likely range 71.5% to 75.9%, 1,561 patients |
| Women aged 50 to 64 | 73.3%likely range 69.6% to 76.7%, 595 patients | 77.0%likely range 73.6% to 80.0%, 665 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,470August 2026 | 8,361August 2026 |
| Primary care network | Swb Citrus PCN | Swb Citrus PCN |
| Phone | 0121 2893418 | 0121 6123424 |
| Friends and Family Test (its own feedback) | 61.1% good or very good18 answers, June 2026 | 50.7% good or very good69 answers, June 2026 |
| Appointments (one month) | 3,323 in August 2026Same day 41.9%; face to face 47.5% | 3,195 in August 2026Same day 25.9%; face to face 74.8% |
| Antibiotic items per STAR-PU (one year) | 0.57England 0.74, April 2025 to March 2026 | 0.56England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent5.0 including trainees and locums2,146 patients per permanent GP | 2.6 qualified permanent2.6 including trainees and locums3,266 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.