Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Lionwood Medical Practice and Norwich Practices Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Lionwood Medical PracticeNR1 4NU× | Norwich Practices Health CentreNR1 1RB× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.7likely range 55.2 to 75.3105 survey answers | 73.8likely range 65.9 to 79.6114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.3%likely range 55.8% to 84.4%, 105 answers | 77.9%likely range 66.7% to 86.2%, 114 answers |
| Access (mean of the two below) | 53.6%likely range 50.5% to 56.4% | 63.9%likely range 61.2% to 66.6%Clearly higher |
| Appointments within two weeks of booking | 86.4%likely range 81.4% to 90.2%, 3,570 appointments | 94.2%likely range 91.8% to 96.0%, 7,714 appointmentsClearly higher |
| Calls answered by the practice | 20.7%likely range 17.2% to 24.8%, 9,133 calls | 33.5%likely range 28.7% to 38.6%, 7,284 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 39.2%likely range 24.1% to 56.6%, 94 answers | 69.2%likely range 56.9% to 79.2%, 106 answers |
| Reception and admin team | 84.1%likely range 68.6% to 92.7%, 104 answers | 82.4%likely range 71.4% to 89.7%, 111 answers |
| Having a preferred professional | 24.0%likely range 12.9% to 40.3%, 105 answers | 35.8%likely range 25.4% to 47.8%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 31.4%likely range 16.5% to 51.5%, 42 answers |
| Knowing the next step | 86.4%likely range 71.0% to 94.2%, 101 answers | 87.5%likely range 77.1% to 93.6%, 106 answers |
| Contacting the practice | 69.5%likely range 52.9% to 82.3%, 104 answers | 80.2%likely range 69.0% to 88.1%, 110 answers |
| Wait for an appointment | 68.3%likely range 50.6% to 81.9%, 93 answers | 63.7%likely range 50.4% to 75.2%, 93 answers |
| Being listened to | 81.1%likely range 64.8% to 90.9%, 100 answers | 83.1%likely range 71.9% to 90.5%, 105 answers |
| Care and concern | 83.8%likely range 67.9% to 92.7%, 100 answers | 82.2%likely range 71.1% to 89.7%, 107 answers |
| Confidence and trust | 94.1%likely range 80.6% to 98.4%, 100 answers | 89.0%likely range 78.7% to 94.7%, 103 answers |
| Involvement in decisions | 90.7%likely range 75.8% to 96.8%, 95 answers | 89.7%likely range 79.5% to 95.2%, 102 answers |
| Needs met | 87.5%likely range 72.4% to 94.9%, 102 answers | 84.1%likely range 73.2% to 91.2%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.2%likely range 89.1% to 97.1%, 139 patients | 94.4%likely range 88.4% to 97.4%, 108 patients |
| Children at 18 months | 91.6%likely range 85.9% to 95.1%, 143 patients | 86.9%likely range 78.8% to 92.2%, 99 patients |
| Children at 5 years | 87.6%likely range 81.4% to 91.9%, 153 patients | 85.6%likely range 77.9% to 90.9%, 111 patients |
| Women aged 25 to 49 | 72.3%likely range 70.7% to 74.0%, 2,875 patients | 54.9%likely range 53.0% to 56.7%, 2,703 patients |
| Women aged 50 to 64 | 76.8%likely range 74.4% to 79.0%, 1,298 patients | 65.3%likely range 61.2% to 69.1%, 544 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,320August 2026 | 10,977August 2026 |
| Primary care network | Norwich East PCN | Norwich East PCN |
| Phone | 01603 437559 | 01603 677500 |
| Friends and Family Test (its own feedback) | 93.9% good or very good528 answers, June 2026 | 91.8% good or very good219 answers, June 2026 |
| Appointments (one month) | 7,178 in August 2026Same day 27.1%; face to face 73.1% | 10,355 in August 2026Same day 72.2%; face to face 85.9% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 5.29England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent6.7 including trainees and locums3,048 patients per permanent GP | 6.0 qualified permanent8.9 including trainees and locums1,824 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.