Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Cross Keys Practice and Unity Health cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Cross Keys PracticeHP27 0AX× | Unity HealthHP27 9AX× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.0likely range 67.1 to 85.1105 survey answers | 73.1likely range 59.2 to 82.5121 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.7%likely range 63.3% to 88.8%, 105 answers | 73.3%likely range 53.5% to 86.7%, 121 answers |
| Access (mean of the two below) | 76.1%likely range 72.1% to 79.5% | 72.5%likely range 69.2% to 75.4% |
| Appointments within two weeks of booking | 84.7%likely range 79.4% to 88.8%, 3,414 appointments | 82.0%likely range 77.1% to 86.0%, 4,452 appointments |
| Calls answered by the practice | 67.4%likely range 61.5% to 72.8%, 5,412 calls | 62.9%likely range 58.5% to 67.1%, 10,097 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.1%likely range 35.2% to 66.9%, 96 answers | 59.4%likely range 38.5% to 77.4%, 103 answers |
| Reception and admin team | 87.3%likely range 72.7% to 94.6%, 100 answers | 91.6%likely range 73.6% to 97.7%, 114 answers |
| Having a preferred professional | 40.2%likely range 26.2% to 56.0%, 105 answers | 30.1%likely range 15.6% to 49.9%, 121 answers |
| Seeing your preferred professional | 31.5%likely range 13.9% to 56.6%, 43 answers | 60.5%likely range 26.1% to 86.9%, 33 answers |
| Knowing the next step | 91.9%likely range 78.5% to 97.2%, 101 answers | 95.0%likely range 78.4% to 99.0%, 117 answers |
| Contacting the practice | 78.4%likely range 62.7% to 88.7%, 101 answers | 79.5%likely range 59.8% to 91.0%, 118 answers |
| Wait for an appointment | 76.5%likely range 59.7% to 87.8%, 91 answers | 71.8%likely range 50.8% to 86.2%, 109 answers |
| Being listened to | 90.7%likely range 77.0% to 96.6%, 101 answers | 91.2%likely range 73.4% to 97.5%, 117 answers |
| Care and concern | 93.4%likely range 80.4% to 98.0%, 99 answers | 87.8%likely range 69.2% to 95.9%, 117 answers |
| Confidence and trust | 97.1%likely range 85.7% to 99.5%, 100 answers | 92.1%likely range 74.2% to 97.9%, 114 answers |
| Involvement in decisions | 98.7%likely range 87.6% to 99.9%, 94 answers | 94.6%likely range 77.0% to 98.9%, 110 answers |
| Needs met | 89.8%likely range 75.6% to 96.2%, 98 answers | 95.7%likely range 79.4% to 99.2%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 89.0% to 97.3%, 126 patients | 96.5%likely range 93.0% to 98.3%, 202 patients |
| Children at 18 months | 92.6%likely range 86.5% to 96.0%, 121 patients | 95.7%likely range 92.0% to 97.7%, 208 patients |
| Children at 5 years | 92.6%likely range 87.0% to 96.0%, 136 patients | 94.1%likely range 90.3% to 96.4%, 236 patients |
| Women aged 25 to 49 | 73.4%likely range 71.5% to 75.3%, 2,081 patients | 77.1%likely range 75.6% to 78.4%, 3,374 patients |
| Women aged 50 to 64 | 80.6%likely range 78.6% to 82.5%, 1,608 patients | 80.9%likely range 79.3% to 82.5%, 2,334 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,294August 2026 | 22,785August 2026 |
| Primary care network | Phoenix Health PCN | Phoenix Health PCN |
| Phone | 01844 344488 | 01844 208228 |
| Friends and Family Test (its own feedback) | 96.6% good or very good699 answers, June 2026 | 93.7% good or very good397 answers, June 2026 |
| Appointments (one month) | 6,674 in August 2026Same day 43.5%; face to face 70.2% | 7,552 in August 2026Same day 22.0%; face to face 77.7% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.8 qualified permanent10.8 including trainees and locums1,730 patients per permanent GP | 16.4 qualified permanent19.4 including trainees and locums1,388 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.