Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Bedford Park Surgery and Acton Lane Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Bedford Park SurgeryW4 5LH× | Acton Lane Medical CentreW4 5DG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.0likely range 79.7 to 86.5118 survey answers | 86.8likely range 82.6 to 89.899 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 85.5%likely range 82.6% to 88.0%, 118 answers | 85.9%likely range 80.4% to 90.0%, 99 answers |
| Access (mean of the two below) | 80.3%likely range 67.7% to 86.3% | 88.6%likely range 83.7% to 91.9% |
| Appointments within two weeks of booking | 89.8%likely range 77.2% to 95.8%, 648 appointments | 92.9%likely range 87.2% to 96.2%, 2,043 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 84.1%likely range 76.1% to 89.8%, 2,269 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 92.7%likely range 90.4% to 94.5%, 111 answers | 93.4%likely range 88.9% to 96.1%, 94 answers |
| Reception and admin team | 96.2%likely range 94.5% to 97.5%, 115 answers | 94.7%likely range 90.6% to 97.1%, 97 answers |
| Having a preferred professional | 59.5%likely range 55.7% to 63.2%, 117 answers | 33.9%likely range 27.6% to 40.7%, 98 answers |
| Seeing your preferred professional | 76.7%likely range 72.4% to 80.6%, 75 answers | 38.5%likely range 27.8% to 50.4%, 35 answers |
| Knowing the next step | 93.4%likely range 91.2% to 95.1%, 113 answers | 92.3%likely range 87.6% to 95.3%, 96 answers |
| Contacting the practice | 88.2%likely range 85.5% to 90.5%, 115 answers | 83.9%likely range 78.1% to 88.4%, 97 answers |
| Wait for an appointment | 73.6%likely range 70.0% to 77.0%, 112 answers | 83.9%likely range 77.8% to 88.6%, 88 answers |
| Being listened to | 83.9%likely range 80.9% to 86.6%, 116 answers | 86.6%likely range 81.2% to 90.7%, 97 answers |
| Care and concern | 88.4%likely range 85.6% to 90.6%, 116 answers | 86.1%likely range 80.5% to 90.2%, 97 answers |
| Confidence and trust | 92.7%likely range 90.5% to 94.5%, 116 answers | 91.8%likely range 87.1% to 94.9%, 96 answers |
| Involvement in decisions | 96.8%likely range 95.0% to 97.9%, 108 answers | 92.9%likely range 88.3% to 95.8%, 93 answers |
| Needs met | 89.1%likely range 86.4% to 91.3%, 116 answers | 92.8%likely range 88.3% to 95.6%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 76.4% to 96.9%, 33 patients | 86.3%likely range 78.0% to 91.8%, 95 patients |
| Children at 18 months | 88.9%likely range 76.5% to 95.2%, 45 patients | 80.0%likely range 69.6% to 87.5%, 75 patients |
| Children at 5 years | 84.2%likely range 69.6% to 92.6%, 38 patients | 67.3%likely range 53.8% to 78.5%, 52 patients |
| Women aged 25 to 49 | 74.3%likely range 71.1% to 77.3%, 751 patients | 73.9%likely range 71.8% to 76.0%, 1,708 patients |
| Women aged 50 to 64 | 78.9%likely range 74.5% to 82.7%, 379 patients | 80.2%likely range 74.7% to 84.7%, 242 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,838August 2026 | 5,621August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 89940298 | 020 89955706 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 1,080 in August 2026Same day 25.9%; face to face 99.0% | 2,451 in August 2026Same day 24.6%; face to face 82.8% |
| Antibiotic items per STAR-PU (one year) | 0.45England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.1 qualified permanent1.1 including trainees and locums3,427 patients per permanent GP | 1.1 qualified permanent1.1 including trainees and locums5,243 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.