Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Banks Surgery and Dr Mk Lakhani's Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | The Banks SurgeryLE12 7RD× | Dr Mk Lakhani's PracticeLE12 7UD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.9likely range 84.2 to 90.6107 survey answers | 86.8likely range 83.2 to 89.4100 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 88.5%likely range 83.3% to 92.2%, 107 answers | 89.2%likely range 84.7% to 92.5%, 100 answers |
| Access (mean of the two below) | 86.5%likely range 83.4% to 88.2% | 80.9%likely range 75.1% to 85.2% |
| Appointments within two weeks of booking | 96.0%likely range 92.9% to 97.7%, 4,273 appointmentsClearly higher | 85.1%likely range 76.6% to 90.8%, 1,465 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 76.7%likely range 68.8% to 83.0%, 2,805 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 88.3%likely range 83.1% to 92.1%, 105 answers | 55.1%likely range 48.6% to 61.4%, 95 answers |
| Reception and admin team | 99.4%likely range 97.1% to 99.9%, 103 answers | 83.2%likely range 78.0% to 87.4%, 99 answers |
| Having a preferred professional | 22.9%likely range 17.6% to 29.2%, 106 answers | 47.8%likely range 41.7% to 54.1%, 100 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 41.0%likely range 31.8% to 50.9%, 42 answers |
| Knowing the next step | 96.2%likely range 92.5% to 98.1%, 104 answers | 89.2%likely range 84.6% to 92.5%, 99 answers |
| Contacting the practice | 92.6%likely range 88.1% to 95.5%, 105 answers | 79.9%likely range 74.4% to 84.4%, 99 answers |
| Wait for an appointment | 94.1%likely range 89.7% to 96.7%, 98 answers | 82.6%likely range 77.1% to 87.0%, 92 answers |
| Being listened to | 94.6%likely range 90.5% to 97.0%, 103 answers | 88.5%likely range 83.8% to 91.9%, 98 answers |
| Care and concern | 94.0%likely range 89.7% to 96.6%, 103 answers | 89.0%likely range 84.4% to 92.4%, 98 answers |
| Confidence and trust | 99.0%likely range 96.3% to 99.7%, 102 answers | 91.6%likely range 87.3% to 94.5%, 98 answers |
| Involvement in decisions | 98.9%likely range 96.2% to 99.7%, 99 answers | 95.2%likely range 91.6% to 97.3%, 95 answers |
| Needs met | 94.8%likely range 90.8% to 97.2%, 104 answers | 91.7%likely range 87.5% to 94.6%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.3%likely range 77.0% to 92.1%, 80 patients | 97.4%likely range 90.9% to 99.3%, 76 patients |
| Children at 18 months | 95.9%likely range 88.6% to 98.6%, 73 patients | 98.4%likely range 91.4% to 99.7%, 62 patients |
| Children at 5 years | 86.1%likely range 76.3% to 92.3%, 72 patients | 94.9%likely range 86.1% to 98.3%, 59 patients |
| Women aged 25 to 49 | 76.9%likely range 74.3% to 79.2%, 1,133 patients | 77.3%likely range 74.5% to 79.8%, 973 patients |
| Women aged 50 to 64 | 78.7%likely range 75.0% to 82.0%, 535 patients | 83.4%likely range 79.4% to 86.7%, 398 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,297August 2026 | 5,105August 2026 |
| Primary care network | Soar Valley PCN | Soar Valley PCN |
| Phone | 01509 812343 | 01509 816364 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.8% good or very good142 answers, June 2026 |
| Appointments (one month) | 4,503 in August 2026Same day 75.5%; face to face 99.7% | 2,926 in August 2026Same day 29.1%; face to face 47.2% |
| Antibiotic items per STAR-PU (one year) | 0.97England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.0 qualified permanent1.0 including trainees and locums | 2.1 qualified permanent2.7 including trainees and locums2,439 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.