Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice score with its 95% interval and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Acton Health Centre’s Practice score is clearly higher than The Churchfield Road Surgery’s: its 95% interval lies wholly above.
| Measure | The Acton Health CentreW3 8QE× | The Churchfield Road SurgeryW3 6DL× |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 86.695% interval 82.4 to 89.686 survey answersClearly higher | 73.795% interval 69.6 to 77.297 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 86.3%95% interval 81.1% to 90.3%, 86 answersClearly higher | 67.8%95% interval 62.9% to 72.4%, 97 answers |
| Access (mean of the two below) | 87.1%95% interval 80.5% to 91.1% | 87.2%95% interval 79.6% to 91.9% |
| Appointments within two weeks of booking | 88.8%95% interval 80.2% to 94.0%, 1,253 appointments | 97.4%95% interval 89.8% to 99.4%, 945 appointments |
| Calls answered by the practice | 85.2%95% interval 75.4% to 91.5%, 1,546 calls | 76.9%95% interval 63.8% to 86.2%, 1,089 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 81.0%95% interval 74.9% to 86.0%, 78 answers | 65.5%95% interval 60.3% to 70.4%, 91 answers |
| Reception and admin team | 93.0%95% interval 88.7% to 95.8%, 84 answers | 68.3%95% interval 63.2% to 72.9%, 94 answers |
| Having a preferred professional | 34.4%95% interval 28.4% to 40.9%, 88 answers | 31.3%95% interval 26.7% to 36.3%, 96 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 42.3%95% interval 34.6% to 50.3%, 41 answers |
| Knowing the next step | 82.6%95% interval 76.8% to 87.2%, 83 answers | 80.7%95% interval 76.1% to 84.5%, 91 answers |
| Contacting the practice | 84.9%95% interval 79.4% to 89.2%, 84 answers | 68.6%95% interval 63.5% to 73.3%, 92 answers |
| Wait for an appointment | 70.9%95% interval 64.1% to 76.9%, 77 answers | 74.1%95% interval 69.1% to 78.5%, 89 answers |
| Being listened to | 92.0%95% interval 87.4% to 95.1%, 80 answers | 72.2%95% interval 67.2% to 76.7%, 91 answers |
| Care and concern | 86.6%95% interval 81.1% to 90.7%, 80 answers | 74.1%95% interval 69.2% to 78.4%, 92 answers |
| Confidence and trust | 97.0%95% interval 93.5% to 98.6%, 80 answers | 86.7%95% interval 82.7% to 90.0%, 90 answers |
| Involvement in decisions | 96.8%95% interval 93.2% to 98.5%, 75 answers | 86.8%95% interval 82.5% to 90.1%, 83 answers |
| Needs met | 90.4%95% interval 85.4% to 93.8%, 78 answers | 76.2%95% interval 71.3% to 80.6%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 84.8%95% interval 71.8% to 92.4%, 46 patients | 91.3%95% interval 73.2% to 97.6%, 23 patients |
| Children at 18 months | 74.3%95% interval 57.9% to 85.8%, 35 patients | 90.5%95% interval 71.1% to 97.3%, 21 patients |
| Children at 5 years | 72.3%95% interval 58.2% to 83.1%, 47 patients | 100.0%95% interval 80.6% to 100.0%, 16 patients |
| Women aged 25 to 49 | 58.9%95% interval 55.6% to 62.1%, 886 patients | 45.1%95% interval 41.7% to 48.5%, 827 patients |
| Women aged 50 to 64 | 68.2%95% interval 62.3% to 73.6%, 261 patients | 66.2%95% interval 60.0% to 72.0%, 237 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 3,721August 2026 | 3,432August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 89926768 | 020 89923854 |
| Friends and Family Test (its own feedback) | 81.8% good or very good11 answers, June 2026 | 100.0% good or very good5 answers, June 2026 |
| Appointments (one month) | 1,721 in August 2026Same day 53.1%; face to face 52.4% | 1,053 in August 2026Same day 32.3%; face to face 40.4% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.35England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.7 qualified permanent0.8 including trainees and locums | 2.1 qualified permanent2.1 including trainees and locums1,609 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice score is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How the rating works.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.