Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Swadlincote Surgery and Heartwood Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Swadlincote SurgeryDE11 0PP× | Heartwood Medical PracticeDE11 0AE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.3likely range 57.8 to 79.9104 survey answers | 67.5likely range 56.9 to 76.298 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.3%likely range 50.6% to 81.9%, 104 answers | 65.2%likely range 50.2% to 77.6%, 98 answers |
| Access (mean of the two below) | 74.9%likely range 69.1% to 79.4% | 72.6%likely range 68.4% to 76.2% |
| Appointments within two weeks of booking | 84.4%likely range 78.6% to 88.9%, 2,860 appointmentsClearly higher | 71.1%likely range 65.2% to 76.3%, 3,816 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 74.0%likely range 68.1% to 79.1%, 5,128 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.2%likely range 29.9% to 63.4%, 102 answers | 44.7%likely range 30.5% to 59.8%, 92 answers |
| Reception and admin team | 81.5%likely range 64.5% to 91.4%, 103 answers | 73.6%likely range 58.8% to 84.5%, 97 answers |
| Having a preferred professional | 22.5%likely range 11.4% to 39.7%, 105 answers | 35.4%likely range 22.9% to 50.4%, 98 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 15.5%likely range 4.9% to 39.4%, 38 answers |
| Knowing the next step | 89.9%likely range 74.1% to 96.5%, 100 answers | 81.6%likely range 67.1% to 90.6%, 92 answers |
| Contacting the practice | 65.9%likely range 48.1% to 80.1%, 102 answers | 51.7%likely range 37.1% to 65.9%, 97 answers |
| Wait for an appointment | 56.6%likely range 38.6% to 73.0%, 95 answers | 39.2%likely range 25.3% to 55.1%, 86 answers |
| Being listened to | 92.2%likely range 77.0% to 97.7%, 99 answers | 79.7%likely range 65.2% to 89.2%, 94 answers |
| Care and concern | 85.2%likely range 68.3% to 93.9%, 98 answers | 78.9%likely range 63.9% to 88.7%, 91 answers |
| Confidence and trust | 96.3%likely range 82.4% to 99.3%, 98 answers | 89.0%likely range 75.7% to 95.4%, 92 answers |
| Involvement in decisions | 94.6%likely range 79.5% to 98.7%, 93 answers | 77.3%likely range 61.9% to 87.8%, 87 answers |
| Needs met | 85.5%likely range 68.7% to 94.0%, 99 answers | 78.5%likely range 63.9% to 88.3%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.2%likely range 92.1% to 99.1%, 108 patients | 93.5%likely range 87.8% to 96.7%, 124 patients |
| Children at 18 months | 95.5%likely range 89.8% to 98.0%, 110 patients | 88.4%likely range 81.5% to 93.0%, 121 patients |
| Children at 5 years | 90.0%likely range 83.6% to 94.1%, 130 patients | 81.3%likely range 73.5% to 87.2%, 123 patients |
| Women aged 25 to 49 | 69.5%likely range 67.5% to 71.4%, 2,105 patients | 71.3%likely range 69.3% to 73.2%, 2,044 patients |
| Women aged 50 to 64 | 69.5%likely range 66.9% to 71.9%, 1,271 patients | 73.5%likely range 70.7% to 76.2%, 964 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,764August 2026 | 11,349August 2026 |
| Primary care network | Swadlincote PCN | Swadlincote PCN |
| Phone | 01283 551717 | 01283 818100 |
| Friends and Family Test (its own feedback) | 95.7% good or very good554 answers, June 2026 | 93.4% good or very good664 answers, June 2026 |
| Appointments (one month) | 6,268 in August 2026Same day 39.8%; face to face 54.2% | 5,533 in August 2026Same day 39.7%; face to face 74.5% |
| Antibiotic items per STAR-PU (one year) | 0.82England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent6.5 including trainees and locums2,992 patients per permanent GP | 3.8 qualified permanent3.8 including trainees and locums2,966 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.