Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Stock Hill Surgery and Norheads Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Stock Hill SurgeryTN16 3TJ× | Norheads Lane SurgeryTN16 3XS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.0likely range 76.9 to 85.9124 survey answers | 75.5likely range 71.3 to 78.995 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.1%likely range 76.1% to 88.4%, 124 answers | 74.5%likely range 70.1% to 78.4%, 95 answers |
| Access (mean of the two below) | 79.3%likely range 74.5% to 83.3% | 77.7%likely range 68.3% to 84.2% |
| Appointments within two weeks of booking | 88.6%likely range 82.6% to 92.8%, 2,322 appointments | 78.1%likely range 63.7% to 87.8%, 661 appointments |
| Calls answered by the practice | 70.0%likely range 62.3% to 76.6%, 3,228 calls | 77.2%likely range 65.2% to 86.0%, 1,255 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.3%likely range 42.0% to 58.6%, 118 answers | 69.6%likely range 65.0% to 73.8%, 92 answers |
| Reception and admin team | 82.5%likely range 75.5% to 87.9%, 123 answers | 88.1%likely range 84.7% to 90.8%, 96 answers |
| Having a preferred professional | 32.4%likely range 25.3% to 40.5%, 123 answers | 23.0%likely range 19.3% to 27.2%, 95 answers |
| Seeing your preferred professional | 17.0%likely range 8.5% to 31.3%, 37 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.0%likely range 79.3% to 90.8%, 120 answers | 88.3%likely range 84.8% to 91.0%, 91 answers |
| Contacting the practice | 77.5%likely range 70.0% to 83.5%, 125 answers | 74.4%likely range 70.0% to 78.3%, 94 answers |
| Wait for an appointment | 73.6%likely range 65.3% to 80.5%, 111 answers | 62.5%likely range 57.5% to 67.2%, 83 answers |
| Being listened to | 90.0%likely range 83.8% to 93.9%, 120 answers | 82.0%likely range 78.0% to 85.4%, 91 answers |
| Care and concern | 92.4%likely range 86.8% to 95.7%, 121 answers | 82.1%likely range 78.1% to 85.5%, 92 answers |
| Confidence and trust | 97.2%likely range 92.9% to 98.9%, 120 answers | 86.6%likely range 83.0% to 89.6%, 90 answers |
| Involvement in decisions | 92.1%likely range 86.3% to 95.6%, 116 answers | 82.9%likely range 78.8% to 86.3%, 85 answers |
| Needs met | 91.5%likely range 85.7% to 95.1%, 122 answers | 85.5%likely range 81.8% to 88.6%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.1%likely range 73.7% to 90.9%, 69 patients | 93.9%likely range 80.4% to 98.3%, 33 patients |
| Children at 18 months | 85.2%likely range 75.9% to 91.3%, 81 patients | 89.2%likely range 75.3% to 95.7%, 37 patients |
| Children at 5 years | 72.0%likely range 61.0% to 80.9%, 75 patients | 79.6%likely range 66.4% to 88.5%, 49 patients |
| Women aged 25 to 49 | 78.0%likely range 75.7% to 80.2%, 1,256 patients | 78.2%likely range 74.8% to 81.2%, 646 patients |
| Women aged 50 to 64 | 83.5%likely range 80.9% to 85.7%, 914 patients | 82.8%likely range 78.2% to 86.7%, 303 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,456August 2026 | 3,804August 2026 |
| Primary care network | Five Elms PCN | Five Elms PCN |
| Phone | 01959 580011 | 01959 574488 |
| Friends and Family Test (its own feedback) | 94.0% good or very good168 answers, June 2026 | 90.8% good or very good65 answers, June 2026 |
| Appointments (one month) | 3,501 in August 2026Same day 54.7%; face to face 51.6% | 1,106 in August 2026Same day 16.7%; face to face 82.2% |
| Antibiotic items per STAR-PU (one year) | 0.82England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent5.0 including trainees and locums2,393 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums1,981 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.