Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
St James Medical Centre and East Croydon Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | St James Medical CentreCR0 2BZ× | East Croydon Medical CentreCR0 6SD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 69.7 to 85.985 survey answers | 68.7likely range 46.9 to 80.9104 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.2%likely range 67.2% to 90.1%, 85 answers | 74.6%likely range 43.4% to 91.9%, 104 answers |
| Access (mean of the two below) | 75.5%likely range 71.6% to 78.9%Clearly higher | 54.9%likely range 51.0% to 58.6% |
| Appointments within two weeks of booking | 90.6%likely range 86.3% to 93.7%, 3,679 appointmentsClearly higher | 72.0%likely range 66.1% to 77.2%, 3,748 appointments |
| Calls answered by the practice | 60.3%likely range 53.8% to 66.4%, 4,753 callsClearly higher | 37.6%likely range 32.7% to 42.9%, 7,105 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.6%likely range 40.7% to 69.6%, 82 answers | 38.9%likely range 14.9% to 69.7%, 92 answers |
| Reception and admin team | 88.0%likely range 74.8% to 94.8%, 82 answers | 88.1%likely range 56.0% to 97.7%, 99 answers |
| Having a preferred professional | 27.0%likely range 16.1% to 41.6%, 86 answers | 34.3%likely range 13.0% to 64.6%, 103 answers |
| Seeing your preferred professional | 37.4%likely range 18.0% to 62.0%, 31 answers | 54.5%likely range 16.0% to 88.3%, 39 answers |
| Knowing the next step | 88.9%likely range 75.9% to 95.3%, 82 answers | 80.7%likely range 47.5% to 95.1%, 94 answers |
| Contacting the practice | 78.8%likely range 64.5% to 88.3%, 85 answers | 67.0%likely range 36.1% to 87.9%, 100 answers |
| Wait for an appointment | 57.0%likely range 41.7% to 71.2%, 78 answers | 66.1%likely range 34.1% to 88.1%, 91 answers |
| Being listened to | 85.6%likely range 72.1% to 93.2%, 83 answers | 83.0%likely range 50.5% to 95.9%, 98 answers |
| Care and concern | 85.7%likely range 72.0% to 93.3%, 81 answers | 82.9%likely range 50.6% to 95.8%, 99 answers |
| Confidence and trust | 92.8%likely range 81.1% to 97.5%, 84 answers | 92.9%likely range 61.4% to 99.1%, 99 answers |
| Involvement in decisions | 90.6%likely range 77.5% to 96.4%, 77 answers | 89.6%likely range 55.9% to 98.3%, 90 answers |
| Needs met | 91.4%likely range 79.3% to 96.8%, 84 answers | 92.8%likely range 61.4% to 99.1%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 73.8%likely range 63.2% to 82.1%, 80 patients | 88.7%likely range 84.5% to 91.8%, 291 patients |
| Children at 18 months | 71.8%likely range 61.0% to 80.6%, 78 patients | 79.9%likely range 74.9% to 84.1%, 288 patients |
| Children at 5 years | 62.2%likely range 51.4% to 71.9%, 82 patients | 58.7%likely range 52.9% to 64.3%, 281 patients |
| Women aged 25 to 49 | 55.1%likely range 52.8% to 57.4%, 1,792 patients | 60.7%likely range 59.4% to 61.9%, 6,039 patients |
| Women aged 50 to 64 | 68.9%likely range 65.5% to 72.2%, 727 patients | 72.0%likely range 69.7% to 74.2%, 1,554 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,945August 2026 | 25,210August 2026 |
| Primary care network | Croydon Link PCN | Croydon Link PCN |
| Phone | 020 86845353 | 020 36574170 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 4,910 in August 2026Same day 61.5%; face to face 44.1% | 8,206 in August 2026Same day 23.9%; face to face 58.5% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.32England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent5.2 including trainees and locums1,808 patients per permanent GP | 9.2 qualified permanent12.4 including trainees and locums2,752 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.