Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Riverside Surgery and Merstow Green Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Riverside SurgeryWR11 1JP× | Merstow Green Medical PracticeWR11 4BS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.3likely range 70.8 to 92.2100 survey answers | 89.6likely range 82.0 to 93.7102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 84.3%likely range 63.6% to 94.2%, 100 answers | 88.4%likely range 77.7% to 94.3%, 102 answers |
| Access (mean of the two below) | 87.4%likely range 84.8% to 89.6% | 92.1%likely range 89.7% to 94.0%Clearly higher |
| Appointments within two weeks of booking | 95.1%likely range 92.2% to 97.0%, 4,931 appointments | 99.9%likely range 98.1% to 100.0%, 3,513 appointmentsClearly higher |
| Calls answered by the practice | 79.7%likely range 75.2% to 83.5%, 7,543 calls | 84.3%likely range 79.8% to 88.0%, 6,339 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.9%likely range 43.3% to 81.8%, 97 answers | 78.0%likely range 65.6% to 86.8%, 100 answers |
| Reception and admin team | 96.5%likely range 78.7% to 99.5%, 98 answers | 90.1%likely range 79.7% to 95.5%, 101 answers |
| Having a preferred professional | 47.0%likely range 27.8% to 67.2%, 100 answers | 33.1%likely range 22.3% to 46.1%, 100 answers |
| Seeing your preferred professional | 47.0%likely range 20.7% to 75.1%, 45 answers | 43.8%likely range 23.2% to 66.9%, 30 answers |
| Knowing the next step | 92.3%likely range 72.5% to 98.2%, 94 answers | 92.7%likely range 82.9% to 97.1%, 99 answers |
| Contacting the practice | 85.2%likely range 64.2% to 94.9%, 96 answers | 83.5%likely range 71.9% to 91.0%, 101 answers |
| Wait for an appointment | 90.9%likely range 70.5% to 97.7%, 92 answers | 89.0%likely range 78.0% to 94.8%, 96 answers |
| Being listened to | 89.5%likely range 69.1% to 97.0%, 95 answers | 90.7%likely range 80.2% to 95.9%, 99 answers |
| Care and concern | 90.0%likely range 69.9% to 97.2%, 96 answers | 92.1%likely range 82.1% to 96.7%, 99 answers |
| Confidence and trust | 97.4%likely range 79.8% to 99.7%, 96 answers | 97.7%likely range 89.8% to 99.5%, 99 answers |
| Involvement in decisions | 98.1%likely range 79.7% to 99.8%, 89 answers | 96.3%likely range 87.6% to 98.9%, 98 answers |
| Needs met | 92.1%likely range 72.3% to 98.1%, 94 answers | 94.5%likely range 85.3% to 98.1%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.2%likely range 84.6% to 95.2%, 114 patients | 93.5%likely range 85.7% to 97.2%, 77 patients |
| Children at 18 months | 88.3%likely range 81.4% to 92.9%, 120 patients | 87.1%likely range 77.3% to 93.1%, 70 patients |
| Children at 5 years | 94.1%likely range 88.7% to 97.0%, 135 patients | 89.3%likely range 80.3% to 94.5%, 75 patients |
| Women aged 25 to 49 | 66.5%likely range 64.6% to 68.3%, 2,461 patients | 70.3%likely range 67.9% to 72.6%, 1,447 patients |
| Women aged 50 to 64 | 73.4%likely range 71.1% to 75.6%, 1,437 patients | 72.8%likely range 69.8% to 75.5%, 918 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,804August 2026 | 10,141August 2026 |
| Primary care network | South Worcs Vale of Evesham Health PCN | South Worcs Vale of Evesham Health PCN |
| Phone | 01386 444400 | 01386 765600 |
| Friends and Family Test (its own feedback) | 100.0% good or very good35 answers, June 2026 | 100.0% good or very good59 answers, June 2026 |
| Appointments (one month) | 7,653 in August 2026Same day 51.3%; face to face 61.8% | 6,635 in August 2026Same day 58.3%; face to face 47.4% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.97England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.7 qualified permanent10.2 including trainees and locums1,812 patients per permanent GP | 6.3 qualified permanent7.5 including trainees and locums1,598 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.