Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Claremont Medical Centre’s Practice Grade is clearly higher than Red Lion Road Surgery’s: its likely range lies wholly above.
| Measure | Red Lion Road SurgeryKT6 7QG× | Claremont Medical CentreKT6 6BS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 75.2 to 82.797 survey answers | 90.3likely range 85.5 to 92.9125 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 74.2%likely range 69.3% to 78.6%, 97 answers | 93.3%likely range 86.9% to 96.7%, 125 answersClearly higher |
| Access (mean of the two below) | 91.6%likely range 83.0% to 95.1% | 83.0%likely range 78.0% to 86.8% |
| Appointments within two weeks of booking | 99.5%likely range 85.7% to 100.0%, 381 appointments | 90.9%likely range 86.2% to 94.1%, 3,215 appointments |
| Calls answered by the practice | 83.6%likely range 73.2% to 90.5%, 1,442 calls | 75.0%likely range 66.3% to 82.0%, 2,384 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 90.7%likely range 86.9% to 93.5%, 87 answers | 59.4%likely range 49.5% to 68.6%, 113 answers |
| Reception and admin team | 88.7%likely range 84.7% to 91.7%, 92 answers | 93.1%likely range 86.7% to 96.6%, 123 answers |
| Having a preferred professional | 39.9%likely range 34.7% to 45.2%, 96 answers | 31.1%likely range 23.2% to 40.3%, 126 answers |
| Seeing your preferred professional | 54.6%likely range 46.4% to 62.5%, 43 answers | 72.9%likely range 56.4% to 84.8%, 42 answers |
| Knowing the next step | 81.0%likely range 76.3% to 85.0%, 91 answers | 92.4%likely range 85.8% to 96.1%, 123 answers |
| Contacting the practice | 76.8%likely range 72.0% to 81.1%, 95 answers | 85.8%likely range 77.9% to 91.1%, 124 answers |
| Wait for an appointment | 73.3%likely range 68.1% to 78.0%, 88 answers | 79.0%likely range 69.9% to 85.9%, 114 answers |
| Being listened to | 66.0%likely range 60.5% to 71.0%, 91 answers | 97.8%likely range 92.8% to 99.3%, 121 answers |
| Care and concern | 71.4%likely range 66.2% to 76.1%, 92 answers | 97.2%likely range 91.9% to 99.0%, 120 answers |
| Confidence and trust | 84.5%likely range 80.0% to 88.1%, 88 answers | 98.7%likely range 94.2% to 99.7%, 119 answers |
| Involvement in decisions | 88.2%likely range 84.0% to 91.4%, 85 answers | 97.8%likely range 92.5% to 99.4%, 110 answers |
| Needs met | 74.1%likely range 68.9% to 78.6%, 91 answers | 97.0%likely range 91.7% to 98.9%, 122 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.2%likely range 69.4% to 94.5%, 29 patients | 95.8%likely range 89.8% to 98.4%, 96 patients |
| Children at 18 months | 76.5%likely range 52.7% to 90.4%, 17 patients | 94.0%likely range 87.5% to 97.2%, 100 patients |
| Children at 5 years | 66.7%likely range 51.0% to 79.4%, 39 patients | 89.8%likely range 82.7% to 94.2%, 108 patients |
| Women aged 25 to 49 | 51.3%likely range 47.4% to 55.2%, 614 patients | 69.6%likely range 67.8% to 71.4%, 2,420 patients |
| Women aged 50 to 64 | 73.7%likely range 68.1% to 78.6%, 266 patients | 75.6%likely range 72.8% to 78.3%, 936 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,446August 2026 | 10,570August 2026 |
| Primary care network | Chessington and Surbiton PCN | Chessington and Surbiton PCN |
| Phone | 020 83991779 | 020 83993516 |
| Friends and Family Test (its own feedback) | 98.6% good or very good74 answers, June 2026 | 98.8% good or very good164 answers, June 2026 |
| Appointments (one month) | 1,245 in August 2026Same day 25.7%; face to face 64.4% | 5,098 in August 2026Same day 51.6%; face to face 33.0% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.51England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums1,420 patients per permanent GP | 4.6 qualified permanent8.2 including trainees and locums2,315 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
Add a practice
A name, or a postcode such as TS3 6AL (your browser looks it up with postcodes.io; we do not receive or store it).
How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.