Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Queenstree Practice and Marsh House Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Queenstree PracticeTS23 2LA× | Marsh House Medical PracticeTS23 2DG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.2likely range 73.2 to 80.7105 survey answers | 75.0likely range 68.1 to 80.6117 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.2%likely range 75.2% to 84.4%, 105 answers | 74.8%likely range 65.2% to 82.5%, 117 answers |
| Access (mean of the two below) | 70.2%likely range 63.2% to 76.2% | 75.3%likely range 69.9% to 79.9% |
| Appointments within two weeks of booking | 58.2%likely range 47.0% to 68.5%, 1,181 appointments | 70.9%likely range 61.8% to 78.5%, 1,686 appointments |
| Calls answered by the practice | 82.1%likely range 73.8% to 88.3%, 2,216 calls | 79.7%likely range 73.6% to 84.7%, 4,154 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.6%likely range 59.9% to 70.8%, 105 answers | 53.2%likely range 43.1% to 63.0%, 115 answers |
| Reception and admin team | 91.9%likely range 88.2% to 94.6%, 104 answers | 78.8%likely range 69.4% to 85.9%, 115 answers |
| Having a preferred professional | 35.0%likely range 29.7% to 40.7%, 105 answers | 55.0%likely range 44.9% to 64.7%, 116 answers |
| Seeing your preferred professional | 65.8%likely range 56.2% to 74.3%, 39 answers | 55.7%likely range 41.6% to 68.9%, 60 answers |
| Knowing the next step | 77.8%likely range 72.5% to 82.3%, 100 answers | 85.6%likely range 77.0% to 91.4%, 113 answers |
| Contacting the practice | 81.8%likely range 76.9% to 85.8%, 104 answers | 75.6%likely range 66.0% to 83.1%, 117 answers |
| Wait for an appointment | 63.4%likely range 57.4% to 69.0%, 95 answers | 43.1%likely range 33.1% to 53.8%, 104 answers |
| Being listened to | 85.9%likely range 81.3% to 89.5%, 101 answers | 83.5%likely range 74.6% to 89.7%, 114 answers |
| Care and concern | 87.8%likely range 83.4% to 91.2%, 101 answers | 85.6%likely range 76.9% to 91.3%, 113 answers |
| Confidence and trust | 92.0%likely range 88.2% to 94.6%, 102 answers | 86.2%likely range 77.8% to 91.8%, 115 answers |
| Involvement in decisions | 88.8%likely range 84.5% to 92.0%, 98 answers | 89.3%likely range 81.0% to 94.2%, 108 answers |
| Needs met | 92.4%likely range 88.6% to 95.0%, 101 answers | 89.6%likely range 81.5% to 94.3%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.4%likely range 82.3% to 99.4%, 28 patients | 98.6%likely range 92.2% to 99.7%, 69 patients |
| Children at 18 months | 100.0%likely range 92.0% to 100.0%, 44 patients | 95.8%likely range 88.3% to 98.6%, 71 patients |
| Children at 5 years | 91.4%likely range 77.6% to 97.0%, 35 patients | 94.0%likely range 86.8% to 97.4%, 84 patients |
| Women aged 25 to 49 | 79.9%likely range 76.5% to 82.9%, 587 patients | 75.9%likely range 73.5% to 78.2%, 1,286 patients |
| Women aged 50 to 64 | 77.3%likely range 72.5% to 81.5%, 330 patients | 72.6%likely range 69.3% to 75.6%, 751 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,055August 2026 | 8,476August 2026 |
| Primary care network | Billingham & Norton PCN | Billingham & Norton PCN |
| Phone | 01642 553389 | 01642 561282 |
| Friends and Family Test (its own feedback) | 92.9% good or very good14 answers, June 2026 | 100.0% good or very good22 answers, June 2026 |
| Appointments (one month) | 1,601 in August 2026Same day 29.5%; face to face 88.5% | 2,812 in August 2026Same day 40.6%; face to face 54.4% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.2 including trainees and locums3,258 patients per permanent GP | 4.0 qualified permanent10.2 including trainees and locums2,126 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.