Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Pencester Surgery and White Cliffs Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Pencester SurgeryCT16 1BW× | White Cliffs Medical CentreCT17 9SG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.5likely range 57.6 to 74.5110 survey answers | 72.7likely range 64.1 to 79.899 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 59.1%likely range 46.7% to 70.5%, 110 answers | 69.6%likely range 57.4% to 79.6%, 99 answers |
| Access (mean of the two below) | 83.5%likely range 77.9% to 86.9% | 79.8%likely range 75.3% to 83.4% |
| Appointments within two weeks of booking | 95.8%likely range 87.2% to 98.7%, 885 appointments | 92.7%likely range 86.8% to 96.1%, 1,916 appointments |
| Calls answered by the practice | 71.0%likely range 63.9% to 77.2%, 3,657 calls | 66.8%likely range 60.0% to 73.0%, 4,126 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 33.2%likely range 22.3% to 46.3%, 100 answers | 50.4%likely range 37.9% to 62.8%, 92 answers |
| Reception and admin team | 83.4%likely range 71.7% to 90.9%, 101 answers | 72.6%likely range 60.4% to 82.1%, 98 answers |
| Having a preferred professional | 39.3%likely range 27.9% to 51.9%, 107 answers | 43.1%likely range 31.6% to 55.4%, 99 answers |
| Seeing your preferred professional | 35.6%likely range 19.0% to 56.5%, 40 answers | 43.1%likely range 25.6% to 62.6%, 39 answers |
| Knowing the next step | 80.7%likely range 68.6% to 88.9%, 101 answers | 91.3%likely range 81.1% to 96.2%, 90 answers |
| Contacting the practice | 57.7%likely range 45.1% to 69.4%, 107 answers | 59.2%likely range 46.7% to 70.6%, 96 answers |
| Wait for an appointment | 70.7%likely range 57.0% to 81.4%, 90 answers | 48.5%likely range 35.8% to 61.4%, 87 answers |
| Being listened to | 77.1%likely range 64.8% to 86.0%, 103 answers | 84.4%likely range 73.2% to 91.5%, 95 answers |
| Care and concern | 78.9%likely range 66.8% to 87.5%, 103 answers | 82.6%likely range 71.2% to 90.1%, 95 answers |
| Confidence and trust | 85.0%likely range 73.5% to 92.0%, 101 answers | 90.9%likely range 80.9% to 95.9%, 94 answers |
| Involvement in decisions | 85.3%likely range 73.7% to 92.3%, 99 answers | 91.4%likely range 81.5% to 96.3%, 92 answers |
| Needs met | 87.0%likely range 76.1% to 93.4%, 104 answers | 87.7%likely range 77.2% to 93.8%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.6%likely range 83.6% to 95.9%, 83 patients | 91.8%likely range 84.7% to 95.8%, 98 patients |
| Children at 18 months | 83.8%likely range 75.8% to 89.5%, 111 patients | 86.1%likely range 76.8% to 92.0%, 79 patients |
| Children at 5 years | 82.4%likely range 73.3% to 88.9%, 91 patients | 81.9%likely range 73.5% to 88.1%, 105 patients |
| Women aged 25 to 49 | 52.1%likely range 49.8% to 54.4%, 1,825 patients | 62.3%likely range 59.9% to 64.6%, 1,627 patients |
| Women aged 50 to 64 | 54.3%likely range 51.1% to 57.4%, 938 patients | 72.0%likely range 68.8% to 74.9%, 831 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,526August 2026 | 9,811August 2026 |
| Primary care network | Total Health Excellence East PCN | Total Health Excellence East PCN |
| Phone | 01304 240553 | 01304 201705 |
| Friends and Family Test (its own feedback) | 92.7% good or very good96 answers, June 2026 | 91.9% good or very good99 answers, June 2026 |
| Appointments (one month) | 4,012 in August 2026Same day 50.0%; face to face 48.2% | 4,569 in August 2026Same day 33.8%; face to face 83.3% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent3.8 including trainees and locums3,006 patients per permanent GP | 2.7 qualified permanent2.7 including trainees and locums3,679 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.