Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Park Street Surgery and Concept House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Park Street SurgeryL20 3DF× | Concept House SurgeryL20 3BG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 70.9 to 86.595 survey answers | 81.4likely range 76.4 to 85.3115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.0%likely range 68.8% to 90.5%, 95 answers | 81.0%likely range 74.1% to 86.4%, 115 answers |
| Access (mean of the two below) | 76.3%likely range 69.6% to 81.1% | 82.2%likely range 78.0% to 85.5% |
| Appointments within two weeks of booking | 85.8%likely range 79.1% to 90.6%, 2,186 appointments | 86.7%likely range 81.2% to 90.7%, 2,990 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 77.7%likely range 71.3% to 82.9%, 4,106 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 47.7%likely range 33.7% to 62.0%, 90 answers | 71.3%likely range 63.7% to 77.9%, 113 answers |
| Reception and admin team | 87.3%likely range 74.4% to 94.2%, 89 answers | 91.2%likely range 85.6% to 94.8%, 110 answers |
| Having a preferred professional | 25.4%likely range 15.1% to 39.4%, 95 answers | 29.6%likely range 22.9% to 37.2%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 43.7%likely range 29.5% to 59.1%, 31 answers |
| Knowing the next step | 69.5%likely range 54.5% to 81.3%, 86 answers | 77.3%likely range 69.8% to 83.4%, 108 answers |
| Contacting the practice | 65.8%likely range 51.3% to 77.8%, 93 answers | 67.8%likely range 60.0% to 74.7%, 113 answers |
| Wait for an appointment | 67.8%likely range 52.1% to 80.3%, 79 answers | 73.5%likely range 65.3% to 80.3%, 98 answers |
| Being listened to | 87.5%likely range 74.7% to 94.3%, 90 answers | 86.7%likely range 80.2% to 91.3%, 108 answers |
| Care and concern | 87.9%likely range 75.3% to 94.5%, 91 answers | 85.6%likely range 79.0% to 90.4%, 108 answers |
| Confidence and trust | 94.6%likely range 83.7% to 98.4%, 89 answers | 96.0%likely range 91.5% to 98.1%, 110 answers |
| Involvement in decisions | 93.0%likely range 81.1% to 97.6%, 85 answers | 96.1%likely range 91.3% to 98.3%, 101 answers |
| Needs met | 93.5%likely range 82.3% to 97.8%, 91 answers | 88.8%likely range 82.7% to 93.0%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 81.0%likely range 72.2% to 87.5%, 100 patients | 85.7%likely range 75.0% to 92.3%, 63 patients |
| Children at 18 months | 79.8%likely range 70.0% to 87.0%, 84 patients | 78.4%likely range 65.4% to 87.5%, 51 patients |
| Children at 5 years | 73.7%likely range 64.3% to 81.4%, 99 patients | 79.7%likely range 68.3% to 87.7%, 64 patients |
| Women aged 25 to 49 | 62.3%likely range 59.8% to 64.7%, 1,509 patients | 67.1%likely range 64.3% to 69.8%, 1,129 patients |
| Women aged 50 to 64 | 66.2%likely range 62.4% to 69.8%, 622 patients | 71.3%likely range 67.2% to 75.1%, 509 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,030August 2026 | 6,257August 2026 |
| Primary care network | South Sefton PCN | South Sefton PCN |
| Phone | 0151 9441090 | 0151 4767962 |
| Friends and Family Test (its own feedback) | 88.5% good or very good191 answers, June 2026 | 92.8% good or very good138 answers, June 2026 |
| Appointments (one month) | 2,335 in August 2026Same day 45.4%; face to face 75.3% | 3,417 in August 2026Same day 66.1%; face to face 56.8% |
| Antibiotic items per STAR-PU (one year) | 1.10England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent4.8 including trainees and locums1,674 patients per permanent GP | 4.7 qualified permanent4.7 including trainees and locums1,330 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.