Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Park Road Surgery and Broad Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Park Road SurgeryTW11 0AU× | Broad Lane SurgeryTW12 3AX× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.3likely range 81.8 to 93.2115 survey answers | 85.2likely range 80.7 to 88.5109 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 89.9%likely range 79.3% to 95.3%, 115 answers | 87.3%likely range 81.4% to 91.5%, 109 answers |
| Access (mean of the two below) | 87.8%likely range 84.2% to 90.8% | 80.3%likely range 73.9% to 85.1% |
| Appointments within two weeks of booking | 98.3%likely range 96.1% to 99.3%, 4,309 appointmentsClearly higher | 75.2%likely range 64.7% to 83.4%, 1,221 appointments |
| Calls answered by the practice | 77.2%likely range 70.2% to 83.1%, 3,340 calls | 85.3%likely range 78.1% to 90.4%, 2,649 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 75.1%likely range 62.3% to 84.7%, 112 answers | 58.4%likely range 50.4% to 65.9%, 100 answers |
| Reception and admin team | 90.0%likely range 79.4% to 95.4%, 114 answers | 83.7%likely range 77.2% to 88.6%, 105 answers |
| Having a preferred professional | 34.0%likely range 23.0% to 47.0%, 115 answers | 49.1%likely range 41.6% to 56.7%, 109 answers |
| Seeing your preferred professional | 46.2%likely range 26.9% to 66.7%, 43 answers | 26.4%likely range 17.2% to 38.1%, 45 answers |
| Knowing the next step | 85.6%likely range 74.1% to 92.5%, 114 answers | 82.0%likely range 75.3% to 87.1%, 107 answers |
| Contacting the practice | 82.6%likely range 70.6% to 90.3%, 114 answers | 78.2%likely range 71.3% to 83.8%, 109 answers |
| Wait for an appointment | 84.5%likely range 72.2% to 92.0%, 104 answers | 76.0%likely range 68.7% to 82.1%, 101 answers |
| Being listened to | 93.2%likely range 83.2% to 97.4%, 110 answers | 92.6%likely range 87.5% to 95.7%, 107 answers |
| Care and concern | 88.9%likely range 77.8% to 94.9%, 109 answers | 91.7%likely range 86.3% to 95.0%, 106 answers |
| Confidence and trust | 97.3%likely range 89.1% to 99.4%, 112 answers | 95.9%likely range 91.6% to 98.0%, 106 answers |
| Involvement in decisions | 93.4%likely range 83.0% to 97.6%, 102 answers | 94.6%likely range 89.9% to 97.2%, 104 answers |
| Needs met | 95.1%likely range 85.9% to 98.4%, 112 answers | 93.9%likely range 89.1% to 96.7%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.3%likely range 86.2% to 96.9%, 90 patients | 91.0%likely range 82.6% to 95.6%, 78 patients |
| Children at 18 months | 89.1%likely range 81.9% to 93.6%, 110 patients | 85.7%likely range 76.2% to 91.8%, 77 patients |
| Children at 5 years | 84.0%likely range 76.6% to 89.4%, 125 patients | 76.9%likely range 67.3% to 84.4%, 91 patients |
| Women aged 25 to 49 | 67.6%likely range 65.5% to 69.6%, 2,008 patients | 64.4%likely range 61.9% to 66.9%, 1,426 patients |
| Women aged 50 to 64 | 77.7%likely range 75.4% to 79.8%, 1,420 patients | 75.1%likely range 71.5% to 78.3%, 622 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,476August 2026 | 7,378August 2026 |
| Primary care network | Hampton PCN | Hampton PCN |
| Phone | 020 89775481 | 020 89795406 |
| Friends and Family Test (its own feedback) | 3 answers in June 2026; shares not published below 5 | 94.9% good or very good158 answers, June 2026 |
| Appointments (one month) | 6,099 in August 2026Same day 65.9%; face to face 40.4% | 2,049 in August 2026Same day 29.2%; face to face 78.3% |
| Antibiotic items per STAR-PU (one year) | 0.51England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.5 qualified permanent7.3 including trainees and locums1,920 patients per permanent GP | 3.8 qualified permanent3.8 including trainees and locums1,969 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.