Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Paradise Road Surgery’s Practice Grade is clearly higher than Vineyard Surgery’s: its likely range lies wholly above.
| Measure | Paradise Road SurgeryTW9 1SA× | Vineyard SurgeryTW10 6PP× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.1likely range 86.0 to 90.7106 survey answersClearly higher | 79.8likely range 76.1 to 83.0139 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.7%likely range 85.7% to 89.4%, 106 answersClearly higher | 76.4%likely range 71.6% to 80.7%, 139 answers |
| Access (mean of the two below) | 92.1%likely range 83.1% to 95.8% | 87.7%likely range 82.1% to 91.3% |
| Appointments within two weeks of booking | 93.9%likely range 81.1% to 98.2%, 555 appointments | 94.3%likely range 87.0% to 97.6%, 1,244 appointments |
| Calls answered by the practice | 90.2%likely range 77.6% to 96.1%, 871 calls | 81.0%likely range 72.4% to 87.4%, 2,165 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.9%likely range 85.9% to 89.7%, 101 answers | 68.6%likely range 63.2% to 73.5%, 130 answers |
| Reception and admin team | 89.9%likely range 88.1% to 91.5%, 105 answers | 92.9%likely range 89.6% to 95.2%, 138 answers |
| Having a preferred professional | 61.4%likely range 58.6% to 64.1%, 105 answers | 44.5%likely range 39.3% to 49.9%, 139 answers |
| Seeing your preferred professional | 72.1%likely range 68.8% to 75.2%, 66 answers | 46.2%likely range 37.6% to 55.2%, 52 answers |
| Knowing the next step | 88.3%likely range 86.3% to 90.0%, 105 answers | 77.4%likely range 72.5% to 81.6%, 136 answers |
| Contacting the practice | 88.5%likely range 86.6% to 90.2%, 107 answers | 66.3%likely range 61.0% to 71.2%, 137 answers |
| Wait for an appointment | 81.4%likely range 79.0% to 83.6%, 99 answers | 58.9%likely range 53.1% to 64.4%, 122 answers |
| Being listened to | 93.7%likely range 92.1% to 94.9%, 104 answers | 92.1%likely range 88.6% to 94.7%, 130 answers |
| Care and concern | 95.4%likely range 94.1% to 96.5%, 104 answers | 88.6%likely range 84.7% to 91.7%, 133 answers |
| Confidence and trust | 94.5%likely range 93.1% to 95.7%, 103 answers | 96.5%likely range 93.8% to 98.0%, 131 answers |
| Involvement in decisions | 93.3%likely range 91.6% to 94.6%, 98 answers | 92.7%likely range 89.3% to 95.1%, 129 answers |
| Needs met | 92.3%likely range 90.7% to 93.7%, 104 answers | 92.5%likely range 89.1% to 94.9%, 135 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 62.3% to 98.4%, 11 patients | 94.0%likely range 86.7% to 97.4%, 83 patients |
| Children at 18 months | 63.6%likely range 35.4% to 84.8%, 11 patients | 91.0%likely range 81.8% to 95.8%, 67 patients |
| Children at 5 years | 87.5%likely range 64.0% to 96.5%, 16 patients | 75.6%likely range 65.3% to 83.6%, 82 patients |
| Women aged 25 to 49 | 63.8%likely range 59.1% to 68.3%, 420 patients | 65.4%likely range 63.2% to 67.6%, 1,793 patients |
| Women aged 50 to 64 | 69.6%likely range 63.9% to 74.8%, 273 patients | 71.6%likely range 67.6% to 75.2%, 535 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,410August 2026 | 7,334August 2026 |
| Primary care network | Richmond PCN | Richmond PCN |
| Phone | 020 89402423 | 020 89480404 |
| Friends and Family Test (its own feedback) | 90.6% good or very good53 answers, June 2026 | 95.9% good or very good195 answers, June 2026 |
| Appointments (one month) | 1,033 in August 2026Same day 48.2%; face to face 42.7% | 1,826 in August 2026Same day 32.4%; face to face 61.0% |
| Antibiotic items per STAR-PU (one year) | 0.46England 0.74, April 2025 to March 2026 | 0.42England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.3 including trainees and locums1,994 patients per permanent GP | 4.5 qualified permanent6.5 including trainees and locums1,618 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.