Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Orchard Surgery and Brook Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Orchard SurgeryST6 8HY× | Brook Medical CentreST6 7NN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.9likely range 68.7 to 86.099 survey answers | 77.8likely range 63.3 to 86.8115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.8%likely range 63.2% to 87.8%, 99 answers | 77.0%likely range 56.3% to 89.7%, 115 answers |
| Access (mean of the two below) | 81.4%likely range 77.9% to 84.3% | 79.6%likely range 76.5% to 82.4% |
| Appointments within two weeks of booking | 92.9%likely range 88.2% to 95.8%, 2,749 appointments | 97.0%likely range 94.2% to 98.4%, 4,124 appointments |
| Calls answered by the practice | 69.9%likely range 64.5% to 74.8%, 6,317 calls | 62.1%likely range 56.5% to 67.5%, 6,264 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.4%likely range 55.1% to 82.1%, 97 answers | 55.6%likely range 34.9% to 74.6%, 106 answers |
| Reception and admin team | 84.6%likely range 70.7% to 92.6%, 98 answers | 84.7%likely range 63.7% to 94.6%, 105 answers |
| Having a preferred professional | 21.6%likely range 11.8% to 36.1%, 99 answers | 31.3%likely range 15.9% to 52.4%, 113 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 54.9%likely range 23.7% to 82.6%, 39 answers |
| Knowing the next step | 81.9%likely range 67.6% to 90.8%, 97 answers | 76.9%likely range 54.7% to 90.1%, 102 answers |
| Contacting the practice | 72.7%likely range 57.6% to 83.9%, 98 answers | 83.5%likely range 62.8% to 93.8%, 110 answers |
| Wait for an appointment | 72.7%likely range 56.6% to 84.4%, 87 answers | 69.7%likely range 46.9% to 85.8%, 96 answers |
| Being listened to | 83.3%likely range 69.0% to 91.7%, 96 answers | 89.0%likely range 68.7% to 96.7%, 105 answers |
| Care and concern | 80.0%likely range 65.3% to 89.5%, 95 answers | 90.1%likely range 70.1% to 97.3%, 105 answers |
| Confidence and trust | 84.9%likely range 70.8% to 92.8%, 95 answers | 96.3%likely range 78.2% to 99.5%, 105 answers |
| Involvement in decisions | 88.9%likely range 75.3% to 95.5%, 91 answers | 92.3%likely range 72.8% to 98.2%, 104 answers |
| Needs met | 86.0%likely range 72.2% to 93.6%, 96 answers | 97.8%likely range 80.3% to 99.8%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.3%likely range 89.7% to 98.7%, 81 patients | 92.1%likely range 85.7% to 95.8%, 114 patients |
| Children at 18 months | 96.3%likely range 89.8% to 98.7%, 82 patients | 93.1%likely range 87.4% to 96.3%, 130 patients |
| Children at 5 years | 87.2%likely range 78.5% to 92.7%, 86 patients | 91.4%likely range 85.9% to 94.9%, 152 patients |
| Women aged 25 to 49 | 69.5%likely range 67.1% to 71.9%, 1,422 patients | 72.7%likely range 70.8% to 74.5%, 2,264 patients |
| Women aged 50 to 64 | 76.4%likely range 73.6% to 79.0%, 955 patients | 76.9%likely range 74.5% to 79.1%, 1,255 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,253August 2026 | 14,429August 2026 |
| Primary care network | Whitfield PCN | Whitfield PCN |
| Phone | 01782 534241 | 01782 838355 |
| Friends and Family Test (its own feedback) | 93.8% good or very good130 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,116 in August 2026Same day 41.8%; face to face 65.5% | 5,863 in August 2026Same day 42.3%; face to face 59.6% |
| Antibiotic items per STAR-PU (one year) | 1.03England 0.74, April 2025 to March 2026 | 0.95England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent7.5 including trainees and locums2,981 patients per permanent GP | 4.7 qualified permanent4.7 including trainees and locums3,089 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.