Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Theatre Royal Surgery’s Practice Grade is clearly higher than Orchard Surgery’s: its likely range lies wholly above.
| Measure | Orchard SurgeryNR19 1AE× | Theatre Royal SurgeryNR19 2EN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 61.6likely range 52.7 to 70.0117 survey answers | 77.4likely range 71.2 to 81.5114 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 52.1%likely range 39.9% to 64.0%, 117 answers | 85.9%likely range 77.2% to 91.6%, 114 answersClearly higher |
| Access (mean of the two below) | 83.6%likely range 75.3% to 87.5%Clearly higher | 57.4%likely range 53.0% to 61.2% |
| Appointments within two weeks of booking | 93.1%likely range 84.8% to 97.0%, 1,103 appointments | 82.6%likely range 75.4% to 87.9%, 2,150 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 32.2%likely range 27.2% to 37.6%, 6,372 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 17.5%likely range 9.9% to 29.1%, 111 answers | 65.0%likely range 54.5% to 74.2%, 109 answers |
| Reception and admin team | 70.8%likely range 58.1% to 81.0%, 109 answers | 91.9%likely range 84.3% to 96.0%, 111 answers |
| Having a preferred professional | 14.6%likely range 7.9% to 25.4%, 118 answers | 27.9%likely range 19.7% to 37.9%, 115 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 51.9%likely range 33.0% to 70.2%, 32 answers |
| Knowing the next step | 68.2%likely range 54.7% to 79.3%, 98 answers | 84.7%likely range 75.8% to 90.7%, 113 answers |
| Contacting the practice | 40.6%likely range 29.0% to 53.2%, 112 answers | 81.5%likely range 72.3% to 88.2%, 115 answers |
| Wait for an appointment | 50.7%likely range 37.7% to 63.5%, 102 answers | 77.8%likely range 67.4% to 85.5%, 100 answers |
| Being listened to | 80.5%likely range 68.5% to 88.7%, 109 answers | 92.6%likely range 85.1% to 96.5%, 110 answers |
| Care and concern | 77.2%likely range 64.9% to 86.2%, 109 answers | 92.3%likely range 84.7% to 96.3%, 110 answers |
| Confidence and trust | 92.9%likely range 83.1% to 97.2%, 106 answers | 96.6%likely range 90.4% to 98.9%, 110 answers |
| Involvement in decisions | 87.0%likely range 75.8% to 93.5%, 105 answers | 95.1%likely range 88.1% to 98.0%, 105 answers |
| Needs met | 86.3%likely range 75.1% to 93.0%, 107 answers | 93.5%likely range 86.3% to 97.1%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.6%likely range 86.5% to 96.0%, 121 patients | 94.6%likely range 86.9% to 97.9%, 74 patients |
| Children at 18 months | 90.0%likely range 83.0% to 94.3%, 110 patients | 93.7%likely range 86.9% to 97.1%, 95 patients |
| Children at 5 years | 89.3%likely range 81.9% to 93.9%, 103 patients | 91.9%likely range 84.1% to 96.0%, 86 patients |
| Women aged 25 to 49 | 71.4%likely range 69.3% to 73.3%, 1,981 patients | 79.9%likely range 77.8% to 81.8%, 1,527 patients |
| Women aged 50 to 64 | 76.8%likely range 74.3% to 79.2%, 1,118 patients | 78.7%likely range 76.2% to 81.1%, 1,062 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,641August 2026 | 11,239August 2026 |
| Primary care network | Mid Norfolk PCN | Mid Norfolk PCN |
| Phone | 01362 693029 | 01362 852800 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 96.0% good or very good99 answers, June 2026 |
| Appointments (one month) | 4,858 in August 2026Same day 38.4%; face to face 68.5% | 5,447 in August 2026Same day 29.0%; face to face 71.7% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent5.4 including trainees and locums2,353 patients per permanent GP | 4.0 qualified permanent7.8 including trainees and locums2,829 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.