Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Norwood Medical Centre and The Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Norwood Medical CentreLA14 5ES× | The Family PracticeLA14 5SL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.3likely range 55.2 to 77.0107 survey answers | 71.2likely range 67.0 to 75.095 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 66.2%likely range 49.0% to 79.9%, 107 answers | 61.9%likely range 56.5% to 67.1%, 95 answers |
| Access (mean of the two below) | 69.7%likely range 65.5% to 73.4% | 92.8%likely range 86.5% to 95.7%Clearly higher |
| Appointments within two weeks of booking | 71.7%likely range 65.4% to 77.3%, 3,315 appointments | 96.4%likely range 87.9% to 99.0%, 860 appointmentsClearly higher |
| Calls answered by the practice | 67.5%likely range 62.2% to 72.4%, 6,713 calls | 89.0%likely range 79.9% to 94.3%, 1,534 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 40.0%likely range 24.7% to 57.6%, 100 answers | 67.0%likely range 61.6% to 72.1%, 91 answers |
| Reception and admin team | 71.8%likely range 54.2% to 84.5%, 102 answers | 84.7%likely range 80.3% to 88.3%, 92 answers |
| Having a preferred professional | 44.3%likely range 28.6% to 61.2%, 105 answers | 18.4%likely range 14.5% to 23.0%, 95 answers |
| Seeing your preferred professional | 28.7%likely range 11.6% to 55.2%, 46 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.7%likely range 67.9% to 93.5%, 98 answers | 79.4%likely range 74.3% to 83.6%, 87 answers |
| Contacting the practice | 56.1%likely range 39.0% to 71.9%, 103 answers | 60.0%likely range 54.4% to 65.3%, 92 answers |
| Wait for an appointment | 54.4%likely range 36.5% to 71.2%, 92 answers | 74.3%likely range 68.5% to 79.3%, 76 answers |
| Being listened to | 90.6%likely range 75.3% to 96.9%, 100 answers | 84.4%likely range 79.6% to 88.1%, 84 answers |
| Care and concern | 89.8%likely range 74.3% to 96.4%, 101 answers | 81.6%likely range 76.7% to 85.7%, 85 answers |
| Confidence and trust | 97.5%likely range 84.5% to 99.6%, 99 answers | 95.0%likely range 91.7% to 97.0%, 82 answers |
| Involvement in decisions | 95.4%likely range 81.0% to 99.0%, 95 answers | 94.3%likely range 90.8% to 96.5%, 78 answers |
| Needs met | 93.6%likely range 79.2% to 98.3%, 100 answers | 90.1%likely range 86.0% to 93.1%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.5%likely range 86.5% to 97.0%, 92 patients | 76.2%likely range 54.9% to 89.4%, 21 patients |
| Children at 18 months | 92.5%likely range 84.6% to 96.5%, 80 patients | 90.5%likely range 71.1% to 97.3%, 21 patients |
| Children at 5 years | 94.6%likely range 88.8% to 97.5%, 112 patients | 4.0%likely range 0.7% to 19.5%, 25 patients |
| Women aged 25 to 49 | 58.8%likely range 56.5% to 61.0%, 1,863 patients | 56.4%likely range 51.3% to 61.4%, 365 patients |
| Women aged 50 to 64 | 63.5%likely range 60.4% to 66.4%, 972 patients | 59.5%likely range 53.1% to 65.6%, 232 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,820August 2026 | 2,869August 2026 |
| Primary care network | Barrow Together PCN | Barrow Together PCN |
| Phone | 01229 402525 | 01229 402900 |
| Friends and Family Test (its own feedback) | 93.4% good or very good213 answers, June 2026 | 82.8% good or very good29 answers, June 2026 |
| Appointments (one month) | 4,458 in August 2026Same day 34.2%; face to face 57.4% | 1,133 in August 2026Same day 35.2%; face to face 20.9% |
| Antibiotic items per STAR-PU (one year) | 1.03England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.0 qualified permanent10.2 including trainees and locums1,702 patients per permanent GP | 2.7 qualified permanent2.7 including trainees and locums1,071 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.