Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Norton Canes Health Centre and Norton Canes Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Norton Canes Health CentreWS11 9SE× | Norton Canes SurgeryWS11 9SE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.6likely range 84.4 to 90.0112 survey answers | 83.3likely range 79.7 to 85.8113 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 90.9%likely range 87.3% to 93.6%, 112 answersClearly higher | 80.3%likely range 76.2% to 83.9%, 113 answers |
| Access (mean of the two below) | 79.8%likely range 72.9% to 84.5% | 90.1%likely range 83.0% to 90.5% |
| Appointments within two weeks of booking | 92.7%likely range 83.1% to 97.0%, 898 appointments | 99.6%likely range 92.5% to 100.0%, 807 appointments |
| Calls answered by the practice | 66.9%likely range 57.1% to 75.3%, 2,073 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.1%likely range 74.3% to 83.2%, 110 answers | 67.3%likely range 62.5% to 71.7%, 109 answers |
| Reception and admin team | 92.7%likely range 89.3% to 95.0%, 111 answers | 84.5%likely range 80.6% to 87.7%, 111 answers |
| Having a preferred professional | 38.7%likely range 33.6% to 44.1%, 112 answers | 49.5%likely range 44.6% to 54.3%, 112 answers |
| Seeing your preferred professional | 54.3%likely range 44.8% to 63.5%, 38 answers | 54.0%likely range 46.2% to 61.6%, 45 answers |
| Knowing the next step | 80.4%likely range 75.7% to 84.4%, 107 answers | 81.4%likely range 77.3% to 84.9%, 109 answers |
| Contacting the practice | 87.4%likely range 83.4% to 90.6%, 110 answers | 68.9%likely range 64.2% to 73.1%, 113 answers |
| Wait for an appointment | 92.1%likely range 88.5% to 94.6%, 105 answers | 81.4%likely range 77.2% to 85.0%, 103 answers |
| Being listened to | 92.5%likely range 89.1% to 94.9%, 109 answers | 76.3%likely range 71.9% to 80.2%, 110 answers |
| Care and concern | 90.7%likely range 87.0% to 93.4%, 109 answers | 80.2%likely range 76.0% to 83.8%, 108 answers |
| Confidence and trust | 94.1%likely range 91.0% to 96.2%, 108 answers | 87.1%likely range 83.4% to 90.1%, 106 answers |
| Involvement in decisions | 94.5%likely range 91.4% to 96.6%, 105 answers | 89.8%likely range 86.3% to 92.4%, 105 answers |
| Needs met | 94.7%likely range 91.6% to 96.6%, 108 answers | 90.8%likely range 87.5% to 93.3%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.8%likely range 86.0% to 98.8%, 48 patients | 90.9%likely range 76.4% to 96.9%, 33 patients |
| Children at 18 months | 95.6%likely range 85.2% to 98.8%, 45 patients | 87.9%likely range 72.7% to 95.2%, 33 patients |
| Children at 5 years | 97.4%likely range 86.8% to 99.5%, 39 patients | 92.5%likely range 80.1% to 97.4%, 40 patients |
| Women aged 25 to 49 | 76.6%likely range 73.3% to 79.7%, 667 patients | 77.9%likely range 74.3% to 81.1%, 583 patients |
| Women aged 50 to 64 | 74.8%likely range 69.9% to 79.2%, 330 patients | 78.5%likely range 73.8% to 82.5%, 339 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,803August 2026 | 3,530August 2026 |
| Primary care network | Cannock Villages PCN | Cannock Villages PCN |
| Phone | 01543 450222 | 01543 279500 |
| Friends and Family Test (its own feedback) | 89.5% good or very good19 answers, June 2026 | 92.3% good or very good26 answers, June 2026 |
| Appointments (one month) | 1,321 in August 2026Same day 51.0%; face to face 60.6% | 1,328 in August 2026Same day 47.7%; face to face 66.0% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.99England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent3.2 including trainees and locums1,783 patients per permanent GP | 1.0 qualified permanent1.7 including trainees and locums3,484 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.