Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Northway Road Surgery’s Practice Grade is clearly higher than Morland Road Surgery’s: its likely range lies wholly above.
| Measure | Northway Road SurgeryCR0 6JJ× | Morland Road SurgeryCR0 6HA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.6likely range 82.5 to 89.584 survey answersClearly higher | 77.1likely range 71.7 to 81.5109 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.9%likely range 83.9% to 92.5%, 84 answersClearly higher | 74.7%likely range 67.5% to 80.8%, 109 answers |
| Access (mean of the two below) | 80.9%likely range 73.9% to 85.8% | 82.4%likely range 76.6% to 86.5% |
| Appointments within two weeks of booking | 86.7%likely range 76.4% to 92.9%, 1,002 appointments | 85.8%likely range 77.1% to 91.5%, 1,397 appointments |
| Calls answered by the practice | 75.0%likely range 65.4% to 82.6%, 1,981 calls | 79.0%likely range 71.3% to 85.0%, 2,791 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 83.3%likely range 77.4% to 87.9%, 78 answers | 53.8%likely range 45.8% to 61.6%, 101 answers |
| Reception and admin team | 97.7%likely range 94.5% to 99.0%, 81 answers | 73.2%likely range 65.9% to 79.4%, 109 answers |
| Having a preferred professional | 35.1%likely range 28.9% to 41.8%, 84 answers | 60.5%likely range 52.9% to 67.7%, 110 answers |
| Seeing your preferred professional | 55.8%likely range 45.1% to 66.0%, 35 answers | 39.8%likely range 30.9% to 49.4%, 71 answers |
| Knowing the next step | 86.4%likely range 81.0% to 90.5%, 82 answers | 76.0%likely range 68.4% to 82.3%, 97 answers |
| Contacting the practice | 81.4%likely range 75.5% to 86.2%, 83 answers | 65.4%likely range 57.5% to 72.5%, 103 answers |
| Wait for an appointment | 51.9%likely range 44.6% to 59.0%, 74 answers | 65.3%likely range 56.9% to 72.8%, 92 answers |
| Being listened to | 87.7%likely range 82.4% to 91.6%, 80 answers | 91.6%likely range 86.2% to 95.1%, 104 answers |
| Care and concern | 87.9%likely range 82.6% to 91.7%, 81 answers | 88.5%likely range 82.4% to 92.7%, 101 answers |
| Confidence and trust | 96.5%likely range 93.0% to 98.3%, 80 answers | 96.5%likely range 92.3% to 98.5%, 104 answers |
| Involvement in decisions | 97.6%likely range 94.3% to 99.0%, 77 answers | 92.5%likely range 87.2% to 95.7%, 103 answers |
| Needs met | 92.9%likely range 88.5% to 95.8%, 80 answers | 91.0%likely range 85.3% to 94.6%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 79.6%likely range 66.4% to 88.5%, 49 patients | 90.3%likely range 80.5% to 95.5%, 62 patients |
| Children at 18 months | 82.8%likely range 71.1% to 90.4%, 58 patients | 80.4%likely range 68.2% to 88.7%, 56 patients |
| Children at 5 years | 79.6%likely range 67.1% to 88.2%, 54 patients | 75.0%likely range 62.3% to 84.5%, 56 patients |
| Women aged 25 to 49 | 62.8%likely range 59.5% to 66.0%, 828 patients | 64.4%likely range 61.5% to 67.1%, 1,123 patients |
| Women aged 50 to 64 | 70.5%likely range 65.4% to 75.2%, 329 patients | 78.8%likely range 75.2% to 81.9%, 570 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,102August 2026 | 6,157August 2026 |
| Primary care network | Croydon GP Super Network PCN | Croydon GP Super Network PCN |
| Phone | 020 86542200 | 020 86880434 |
| Friends and Family Test (its own feedback) | 96.3% good or very good54 answers, June 2026 | 100.0% good or very good21 answers, June 2026 |
| Appointments (one month) | 1,206 in August 2026Same day 28.5%; face to face 61.5% | 2,116 in August 2026Same day 27.5%; face to face 64.5% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.7 qualified permanent0.7 including trainees and locums | 2.3 qualified permanent2.3 including trainees and locums2,654 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.