Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Northumberland Heath Med.ctr. and Riverside Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Northumberland Heath Med.ctr.DA8 3DB× | Riverside SurgeryDA8 1RQ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.1likely range 64.4 to 81.3116 survey answers | 68.6likely range 62.4 to 74.2137 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 75.2%likely range 61.4% to 85.3%, 116 answers | 66.5%likely range 57.8% to 74.2%, 137 answers |
| Access (mean of the two below) | 71.4%likely range 67.6% to 74.8% | 73.5%likely range 68.2% to 78.0% |
| Appointments within two weeks of booking | 72.6%likely range 67.2% to 77.5%, 4,354 appointments | 83.0%likely range 75.5% to 88.6%, 1,921 appointments |
| Calls answered by the practice | 70.0%likely range 64.6% to 74.9%, 6,220 calls | 63.9%likely range 56.3% to 70.9%, 3,442 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 60.9%likely range 46.1% to 73.9%, 106 answers | 46.4%likely range 37.4% to 55.5%, 126 answers |
| Reception and admin team | 89.8%likely range 77.9% to 95.6%, 113 answers | 78.5%likely range 70.2% to 85.0%, 130 answers |
| Having a preferred professional | 35.4%likely range 23.4% to 49.5%, 116 answers | 29.7%likely range 22.4% to 38.3%, 137 answers |
| Seeing your preferred professional | 37.4%likely range 18.7% to 60.8%, 42 answers | 37.4%likely range 24.2% to 52.7%, 47 answers |
| Knowing the next step | 88.2%likely range 75.8% to 94.7%, 111 answers | 75.5%likely range 66.9% to 82.3%, 131 answers |
| Contacting the practice | 74.6%likely range 60.7% to 84.8%, 115 answers | 63.0%likely range 54.1% to 71.1%, 134 answers |
| Wait for an appointment | 58.6%likely range 43.6% to 72.1%, 103 answers | 54.6%likely range 45.1% to 63.8%, 118 answers |
| Being listened to | 86.1%likely range 73.3% to 93.4%, 111 answers | 83.6%likely range 75.9% to 89.2%, 131 answers |
| Care and concern | 82.7%likely range 69.3% to 91.0%, 111 answers | 83.7%likely range 76.0% to 89.3%, 131 answers |
| Confidence and trust | 90.1%likely range 78.0% to 95.9%, 110 answers | 92.2%likely range 85.9% to 95.8%, 131 answers |
| Involvement in decisions | 90.8%likely range 78.3% to 96.4%, 102 answers | 89.7%likely range 82.7% to 94.1%, 124 answers |
| Needs met | 96.1%likely range 85.9% to 99.0%, 109 answers | 91.3%likely range 84.8% to 95.2%, 129 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 80.5%likely range 72.4% to 86.6%, 118 patients | 85.2%likely range 78.2% to 90.2%, 135 patients |
| Children at 18 months | 73.8%likely range 65.5% to 80.7%, 126 patients | 77.1%likely range 68.8% to 83.8%, 118 patients |
| Children at 5 years | 68.5%likely range 60.0% to 75.9%, 127 patients | 65.3%likely range 58.1% to 72.0%, 176 patients |
| Women aged 25 to 49 | 66.2%likely range 64.3% to 68.1%, 2,449 patients | 60.1%likely range 58.1% to 62.1%, 2,326 patients |
| Women aged 50 to 64 | 71.3%likely range 68.7% to 73.7%, 1,271 patients | 67.4%likely range 64.5% to 70.2%, 1,029 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,473August 2026 | 12,240August 2026 |
| Primary care network | North Bexley PCN | North Bexley PCN |
| Phone | 01322 336556 | 01322 330283 |
| Friends and Family Test (its own feedback) | 94.5% good or very good145 answers, June 2026 | 100.0% good or very good46 answers, June 2026 |
| Appointments (one month) | 4,550 in August 2026Same day 34.3%; face to face 60.1% | 3,844 in August 2026Same day 26.7%; face to face 52.4% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.2 qualified permanent9.8 including trainees and locums2,014 patients per permanent GP | 2.1 qualified permanent4.3 including trainees and locums5,738 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.