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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

North End Medical Centre and Brook Green Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

A page for this pair

MeasureNorth End Medical CentreW14 9PR×Brook Green Medical CentreW6 7EG×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade82.7likely range 65.9 to 90.6106 survey answers93.9likely range 86.2 to 96.1125 survey answers
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good83.2%likely range 59.2% to 94.4%, 106 answers95.6%likely range 84.8% to 98.8%, 125 answers
Access (mean of the two below)81.5%likely range 77.3% to 84.5%89.7%likely range 85.6% to 90.4%Clearly higher
Appointments within two weeks of booking91.0%likely range 86.8% to 94.0%, 3,664 appointments99.2%likely range 95.1% to 99.9%, 1,622 appointmentsClearly higher
Calls answered by the practiceNot in the grade: no phone dataNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone71.1%likely range 45.0% to 88.1%, 92 answers86.1%likely range 72.4% to 93.6%, 120 answers
Reception and admin team94.9%likely range 73.1% to 99.2%, 105 answers94.9%likely range 83.7% to 98.6%, 122 answers
Having a preferred professional34.4%likely range 16.3% to 58.5%, 106 answers33.5%likely range 21.2% to 48.5%, 125 answers
Seeing your preferred professional22.7%likely range 5.1% to 61.6%, 41 answers61.8%likely range 36.7% to 81.9%, 43 answers
Knowing the next step93.9%likely range 71.0% to 99.0%, 100 answers94.2%likely range 82.6% to 98.2%, 121 answers
Contacting the practice83.1%likely range 59.0% to 94.4%, 105 answers93.5%likely range 81.9% to 97.9%, 124 answers
Wait for an appointment71.4%likely range 46.3% to 87.8%, 100 answers87.2%likely range 73.1% to 94.5%, 112 answers
Being listened to92.1%likely range 69.0% to 98.4%, 102 answers97.7%likely range 87.7% to 99.6%, 122 answers
Care and concern92.3%likely range 69.4% to 98.4%, 103 answers97.6%likely range 87.6% to 99.6%, 124 answers
Confidence and trust95.1%likely range 72.8% to 99.3%, 101 answers99.5%likely range 90.5% to 100.0%, 120 answers
Involvement in decisions91.7%likely range 68.0% to 98.3%, 98 answers98.6%likely range 89.1% to 99.8%, 122 answers
Needs met90.3%likely range 66.2% to 97.8%, 98 answers96.9%likely range 86.5% to 99.4%, 120 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months73.7%likely range 64.3% to 81.4%, 99 patients80.9%likely range 73.3% to 86.7%, 131 patients
Children at 18 months68.5%likely range 58.4% to 77.1%, 92 patients72.2%likely range 63.8% to 79.3%, 126 patients
Children at 5 years52.8%likely range 44.1% to 61.4%, 123 patients65.4%likely range 56.9% to 73.0%, 130 patients
Women aged 25 to 4943.0%likely range 41.5% to 44.4%, 4,568 patients54.5%likely range 52.9% to 56.0%, 3,737 patients
Women aged 50 to 6460.3%likely range 57.8% to 62.7%, 1,530 patients72.8%likely range 70.3% to 75.1%, 1,313 patients
Facts (NHS England, not part of the grade)
Registered patients17,721August 202615,140August 2026
Primary care networkHammersmith & Fulham Partnership PCNHammersmith & Fulham Partnership PCN
Phone020 73857777020 74713333
Friends and Family Test (its own feedback)78.3% good or very good138 answers, June 202686.6% good or very good186 answers, June 2026
Appointments (one month)8,979 in August 2026Same day 49.6%; face to face 70.6%5,191 in August 2026Same day 39.0%; face to face 70.2%
Antibiotic items per STAR-PU (one year)0.57England 0.74, April 2025 to March 20260.52England 0.74, April 2025 to March 2026
GPs (full-time equivalent)10.9 qualified permanent16.3 including trainees and locums1,623 patients per permanent GP12.3 qualified permanent14.9 including trainees and locums1,234 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences