Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Mckenzie House Surgery and The Headland Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Mckenzie House SurgeryTS25 1QU× | The Headland Medical CentreTS24 0NZ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.3likely range 49.0 to 83.194 survey answers | 73.2likely range 68.2 to 77.3105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.3%likely range 39.3% to 87.8%, 94 answers | 76.4%likely range 69.8% to 81.9%, 105 answers |
| Access (mean of the two below) | 71.6%likely range 66.1% to 76.1% | 65.6%likely range 59.4% to 70.2% |
| Appointments within two weeks of booking | 81.1%likely range 75.6% to 85.6%, 3,565 appointments | 86.3%likely range 75.9% to 92.6%, 1,000 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 44.8%likely range 38.2% to 51.6%, 4,287 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 34.8%likely range 14.1% to 63.6%, 93 answers | 74.3%likely range 67.5% to 80.1%, 102 answers |
| Reception and admin team | 80.2%likely range 50.3% to 94.2%, 93 answers | 85.2%likely range 79.4% to 89.5%, 105 answers |
| Having a preferred professional | 24.1%likely range 8.0% to 53.6%, 95 answers | 47.1%likely range 40.1% to 54.2%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 60.0%likely range 48.3% to 70.6%, 41 answers |
| Knowing the next step | 80.5%likely range 50.3% to 94.4%, 91 answers | 82.3%likely range 76.1% to 87.2%, 100 answers |
| Contacting the practice | 63.7%likely range 35.2% to 85.0%, 93 answers | 80.9%likely range 74.6% to 85.9%, 102 answers |
| Wait for an appointment | 60.7%likely range 31.9% to 83.6%, 87 answers | 85.1%likely range 78.8% to 89.7%, 92 answers |
| Being listened to | 85.7%likely range 56.1% to 96.6%, 93 answers | 80.2%likely range 73.7% to 85.4%, 99 answers |
| Care and concern | 78.9%likely range 49.0% to 93.5%, 93 answers | 78.0%likely range 71.4% to 83.4%, 101 answers |
| Confidence and trust | 95.3%likely range 66.6% to 99.5%, 90 answers | 90.2%likely range 85.0% to 93.8%, 99 answers |
| Involvement in decisions | 93.5%likely range 64.2% to 99.1%, 89 answers | 90.5%likely range 85.2% to 94.0%, 98 answers |
| Needs met | 91.3%likely range 62.1% to 98.5%, 92 answers | 95.0%likely range 90.7% to 97.4%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.8%likely range 84.7% to 93.4%, 187 patients | 88.9%likely range 76.5% to 95.2%, 45 patients |
| Children at 18 months | 87.6%likely range 82.0% to 91.6%, 185 patients | 87.5%likely range 73.9% to 94.5%, 40 patients |
| Children at 5 years | 83.5%likely range 77.5% to 88.1%, 188 patients | 70.0%likely range 54.6% to 81.9%, 40 patients |
| Women aged 25 to 49 | 71.1%likely range 69.4% to 72.7%, 3,005 patients | 74.2%likely range 70.9% to 77.1%, 770 patients |
| Women aged 50 to 64 | 71.6%likely range 69.4% to 73.7%, 1,714 patients | 77.0%likely range 72.8% to 80.7%, 435 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,499August 2026 | 5,287August 2026 |
| Primary care network | Hartlepool Health PCN | Hartlepool Health PCN |
| Phone | 01429 230000 | 01429 222170 |
| Friends and Family Test (its own feedback) | 62.5% good or very good32 answers, June 2026 | 94.6% good or very good111 answers, June 2026 |
| Appointments (one month) | 9,177 in August 2026Same day 43.3%; face to face 54.1% | 2,335 in August 2026Same day 34.0%; face to face 71.6% |
| Antibiotic items per STAR-PU (one year) | 1.03England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.7 qualified permanent10.6 including trainees and locums3,445 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums2,644 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.