Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Lynwood Medical Centre and Chase Cross Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Lynwood Medical CentreRM5 3QL× | Chase Cross Medical CentreRM5 3PJ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.0likely range 65.3 to 84.0111 survey answers | 87.1likely range 81.5 to 90.692 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 72.4%likely range 57.2% to 83.8%, 111 answers | 89.8%likely range 82.0% to 94.5%, 92 answers |
| Access (mean of the two below) | 84.2%likely range 81.5% to 86.4% | 80.7%likely range 75.8% to 84.5% |
| Appointments within two weeks of booking | 98.2%likely range 95.5% to 99.3%, 3,531 appointments | 93.4%likely range 87.4% to 96.7%, 1,784 appointments |
| Calls answered by the practice | 70.0%likely range 65.4% to 74.3%, 8,480 calls | 67.9%likely range 60.2% to 74.7%, 3,239 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 57.4%likely range 42.0% to 71.6%, 107 answers | 62.6%likely range 51.7% to 72.4%, 80 answers |
| Reception and admin team | 84.6%likely range 70.4% to 92.7%, 109 answers | 89.5%likely range 81.5% to 94.3%, 90 answers |
| Having a preferred professional | 28.0%likely range 16.5% to 43.3%, 110 answers | 48.2%likely range 38.2% to 58.3%, 90 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 52.3%likely range 38.0% to 66.2%, 45 answers |
| Knowing the next step | 89.7%likely range 76.6% to 95.9%, 109 answers | 84.2%likely range 74.9% to 90.4%, 84 answers |
| Contacting the practice | 67.3%likely range 51.8% to 79.7%, 110 answers | 80.4%likely range 71.0% to 87.3%, 89 answers |
| Wait for an appointment | 66.3%likely range 49.6% to 79.8%, 94 answers | 47.7%likely range 37.5% to 58.0%, 87 answers |
| Being listened to | 86.2%likely range 72.0% to 93.8%, 105 answers | 93.5%likely range 86.4% to 97.0%, 89 answers |
| Care and concern | 85.3%likely range 70.9% to 93.2%, 105 answers | 94.4%likely range 87.6% to 97.6%, 89 answers |
| Confidence and trust | 91.4%likely range 78.2% to 96.9%, 103 answers | 96.7%likely range 90.5% to 98.9%, 86 answers |
| Involvement in decisions | 94.8%likely range 82.5% to 98.6%, 100 answers | 90.9%likely range 83.1% to 95.3%, 88 answers |
| Needs met | 90.9%likely range 77.9% to 96.6%, 107 answers | 91.2%likely range 83.3% to 95.6%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.6%likely range 79.4% to 90.2%, 160 patients | 93.4%likely range 84.3% to 97.4%, 61 patients |
| Children at 18 months | 77.2%likely range 70.1% to 83.1%, 158 patients | 72.5%likely range 61.0% to 81.6%, 69 patients |
| Children at 5 years | 72.3%likely range 65.9% to 78.0%, 206 patients | 73.7%likely range 64.0% to 81.5%, 95 patients |
| Women aged 25 to 49 | 65.6%likely range 63.8% to 67.4%, 2,745 patients | 62.5%likely range 59.9% to 65.0%, 1,380 patients |
| Women aged 50 to 64 | 73.3%likely range 70.7% to 75.8%, 1,173 patients | 70.4%likely range 66.7% to 73.8%, 641 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,916August 2026 | 7,789August 2026 |
| Primary care network | Havering North PCN | Havering North PCN |
| Phone | 01708 208669 | 01708 749918 |
| Friends and Family Test (its own feedback) | 95.1% good or very good61 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 5,395 in August 2026Same day 53.4%; face to face 86.6% | 2,700 in August 2026Same day 21.9%; face to face 77.8% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent8.4 including trainees and locums2,913 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums3,895 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.