Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Laurel House Surgery and Hollies Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Laurel House SurgeryB79 7JN× | Hollies PracticeB79 7EA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 55.6likely range 39.4 to 73.488 survey answers | 82.0likely range 66.2 to 88.6111 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 45.3%likely range 22.2% to 70.7%, 88 answers | 86.7%likely range 64.1% to 95.9%, 111 answers |
| Access (mean of the two below) | 79.5%likely range 76.0% to 82.4%Clearly higher | 71.0%likely range 66.8% to 74.8% |
| Appointments within two weeks of booking | 92.4%likely range 88.2% to 95.2%, 3,391 appointmentsClearly higher | 72.3%likely range 66.4% to 77.5%, 3,814 appointments |
| Calls answered by the practice | 66.4%likely range 61.0% to 71.5%, 6,438 calls | 69.6%likely range 63.7% to 75.0%, 5,274 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.0%likely range 24.2% to 72.8%, 88 answers | 59.1%likely range 35.4% to 79.3%, 100 answers |
| Reception and admin team | 66.7%likely range 39.2% to 86.2%, 86 answers | 91.7%likely range 69.6% to 98.2%, 107 answers |
| Having a preferred professional | 23.9%likely range 8.4% to 51.8%, 88 answers | 39.6%likely range 20.5% to 62.5%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 33.6%likely range 10.1% to 69.5%, 42 answers |
| Knowing the next step | 85.8%likely range 57.6% to 96.4%, 84 answers | 86.4%likely range 63.4% to 95.9%, 108 answers |
| Contacting the practice | 66.6%likely range 39.2% to 86.0%, 87 answers | 77.4%likely range 53.7% to 91.0%, 109 answers |
| Wait for an appointment | 55.7%likely range 29.4% to 79.2%, 82 answers | 73.7%likely range 48.8% to 89.1%, 100 answers |
| Being listened to | 70.6%likely range 42.5% to 88.6%, 85 answers | 92.6%likely range 71.1% to 98.5%, 109 answers |
| Care and concern | 75.2%likely range 46.9% to 91.2%, 85 answers | 88.8%likely range 66.1% to 97.0%, 107 answers |
| Confidence and trust | 78.1%likely range 49.8% to 92.7%, 86 answers | 96.8%likely range 76.2% to 99.7%, 105 answers |
| Involvement in decisions | 66.5%likely range 37.9% to 86.6%, 79 answers | 95.7%likely range 74.2% to 99.4%, 102 answers |
| Needs met | 70.5%likely range 42.7% to 88.4%, 87 answers | 94.5%likely range 73.6% to 99.1%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.3%likely range 84.7% to 95.2%, 115 patients | 89.1%likely range 82.6% to 93.4%, 129 patients |
| Children at 18 months | 88.3%likely range 80.2% to 93.3%, 94 patients | 86.4%likely range 79.3% to 91.3%, 125 patients |
| Children at 5 years | 89.3%likely range 82.6% to 93.7%, 122 patients | 86.3%likely range 79.8% to 91.0%, 146 patients |
| Women aged 25 to 49 | 75.3%likely range 73.3% to 77.2%, 1,942 patients | 69.9%likely range 68.0% to 71.8%, 2,188 patients |
| Women aged 50 to 64 | 76.5%likely range 74.0% to 78.9%, 1,176 patients | 70.7%likely range 68.3% to 73.0%, 1,417 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,763August 2026 | 14,748August 2026 |
| Primary care network | Mercian PCN | Mercian PCN |
| Phone | 01827 69283 | 01827 217799 |
| Friends and Family Test (its own feedback) | 93.1% good or very good160 answers, June 2026 | 92.3% good or very good117 answers, June 2026 |
| Appointments (one month) | 5,082 in August 2026Same day 47.5%; face to face 66.5% | 7,286 in August 2026Same day 37.7%; face to face 53.4% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.3 qualified permanent6.5 including trainees and locums2,946 patients per permanent GP | 6.8 qualified permanent6.8 including trainees and locums2,179 patients per permanent GP |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.