Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice score with its 95% interval and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Kirby Road Surgery and Eastgate Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Kirby Road SurgeryLU6 3JH× | Eastgate SurgeryLU5 4RU× |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 77.895% interval 72.9 to 82.0115 survey answers | 80.695% interval 75.5 to 84.698 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 71.7%95% interval 65.0% to 77.6%, 115 answers | 81.4%95% interval 74.4% to 86.8%, 98 answers |
| Access (mean of the two below) | 92.0%95% interval 87.3% to 94.2%Clearly higher | 78.6%95% interval 73.4% to 82.4% |
| Appointments within two weeks of booking | 99.3%95% interval 91.7% to 100.0%, 762 appointments | 88.1%95% interval 82.9% to 91.9%, 3,097 appointments |
| Calls answered by the practice | 84.5%95% interval 78.9% to 88.8%, 4,290 calls | Not in the grade: no phone data |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 52.3%95% interval 45.0% to 59.5%, 106 answers | 86.0%95% interval 79.6% to 90.7%, 98 answers |
| Reception and admin team | 83.1%95% interval 76.9% to 87.8%, 108 answers | 92.9%95% interval 87.6% to 96.0%, 97 answers |
| Having a preferred professional | 42.4%95% interval 35.6% to 49.6%, 111 answers | 24.1%95% interval 17.9% to 31.5%, 98 answers |
| Seeing your preferred professional | 32.2%95% interval 22.4% to 43.9%, 43 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 79.5%95% interval 73.1% to 84.7%, 109 answers | 86.4%95% interval 79.8% to 91.0%, 95 answers |
| Contacting the practice | 63.3%95% interval 56.3% to 69.8%, 113 answers | 81.3%95% interval 74.3% to 86.8%, 97 answers |
| Wait for an appointment | 69.3%95% interval 61.9% to 75.8%, 99 answers | 78.9%95% interval 71.4% to 84.8%, 92 answers |
| Being listened to | 84.0%95% interval 78.1% to 88.5%, 113 answers | 86.6%95% interval 80.2% to 91.2%, 97 answers |
| Care and concern | 85.6%95% interval 80.0% to 89.9%, 114 answers | 79.4%95% interval 72.2% to 85.2%, 97 answers |
| Confidence and trust | 93.7%95% interval 89.4% to 96.4%, 113 answers | 94.8%95% interval 89.9% to 97.4%, 97 answers |
| Involvement in decisions | 90.3%95% interval 85.0% to 93.8%, 105 answers | 84.1%95% interval 77.2% to 89.2%, 92 answers |
| Needs met | 92.7%95% interval 88.2% to 95.6%, 114 answers | 89.5%95% interval 83.6% to 93.5%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 91.5%95% interval 80.1% to 96.6%, 47 patients | 84.2%95% interval 78.2% to 88.7%, 183 patients |
| Children at 18 months | 87.2%95% interval 74.8% to 94.0%, 47 patients | 76.1%95% interval 69.5% to 81.6%, 188 patients |
| Children at 5 years | 93.1%95% interval 84.8% to 97.0%, 72 patients | 75.0%95% interval 67.0% to 81.6%, 132 patients |
| Women aged 25 to 49 | 80.1%95% interval 77.8% to 82.2%, 1,246 patients | 70.6%95% interval 68.6% to 72.6%, 1,994 patients |
| Women aged 50 to 64 | 84.7%95% interval 82.0% to 87.0%, 776 patients | 80.7%95% interval 77.3% to 83.7%, 581 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 8,053August 2026 | 9,056August 2026 |
| Primary care network | Trident PCN | Trident PCN |
| Phone | 01582 609121 | 01582 670050 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 4,242 in August 2026Same day 37.3%; face to face 76.1% | 5,452 in August 2026Same day 39.1%; face to face 82.2% |
| Antibiotic items per STAR-PU (one year) | 0.93England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,279 patients per permanent GP | 2.6 qualified permanent3.4 including trainees and locums3,448 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice score is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How the rating works.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.