Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hythe Medical Centre Surgery and Staines Health Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Hythe Medical Centre SurgeryTW18 3HN× | Staines Health GroupTW18 1XD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 72.4 to 85.594 survey answers | 68.9likely range 55.1 to 80.083 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.1%likely range 67.6% to 86.0%, 94 answers | 64.3%likely range 44.6% to 80.1%, 83 answers |
| Access (mean of the two below) | 83.7%likely range 79.1% to 87.1% | 79.5%likely range 75.8% to 82.7% |
| Appointments within two weeks of booking | 96.1%likely range 90.6% to 98.5%, 1,634 appointments | 98.7%likely range 95.8% to 99.6%, 2,727 appointments |
| Calls answered by the practice | 71.2%likely range 63.9% to 77.5%, 3,489 calls | 60.1%likely range 53.3% to 66.5%, 4,340 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.3%likely range 49.5% to 71.9%, 86 answers | 33.1%likely range 17.3% to 53.9%, 75 answers |
| Reception and admin team | 86.5%likely range 76.9% to 92.5%, 91 answers | 72.2%likely range 51.8% to 86.2%, 78 answers |
| Having a preferred professional | 45.0%likely range 34.3% to 56.2%, 93 answers | 45.1%likely range 27.5% to 64.1%, 83 answers |
| Seeing your preferred professional | 54.2%likely range 36.7% to 70.7%, 38 answers | 24.9%likely range 8.6% to 53.8%, 40 answers |
| Knowing the next step | 73.0%likely range 61.4% to 82.1%, 85 answers | 84.0%likely range 64.3% to 93.9%, 77 answers |
| Contacting the practice | 69.1%likely range 57.7% to 78.6%, 89 answers | 50.2%likely range 31.7% to 68.6%, 82 answers |
| Wait for an appointment | 70.9%likely range 59.1% to 80.4%, 83 answers | 64.7%likely range 44.3% to 80.9%, 77 answers |
| Being listened to | 85.8%likely range 75.7% to 92.1%, 86 answers | 75.2%likely range 55.3% to 88.1%, 81 answers |
| Care and concern | 79.6%likely range 68.8% to 87.3%, 88 answers | 74.6%likely range 54.7% to 87.7%, 82 answers |
| Confidence and trust | 92.0%likely range 83.3% to 96.4%, 87 answers | 91.5%likely range 73.8% to 97.6%, 80 answers |
| Involvement in decisions | 87.7%likely range 77.8% to 93.6%, 84 answers | 94.4%likely range 77.5% to 98.8%, 79 answers |
| Needs met | 82.8%likely range 72.1% to 90.0%, 84 answers | 92.6%likely range 75.0% to 98.1%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.6%likely range 83.1% to 95.0%, 96 patients | 90.1%likely range 82.7% to 94.5%, 101 patients |
| Children at 18 months | 87.4%likely range 79.6% to 92.5%, 103 patients | 85.2%likely range 77.3% to 90.7%, 108 patients |
| Children at 5 years | 81.9%likely range 73.5% to 88.1%, 105 patients | 86.2%likely range 79.0% to 91.2%, 123 patients |
| Women aged 25 to 49 | 58.5%likely range 56.1% to 60.8%, 1,673 patients | 61.5%likely range 59.5% to 63.5%, 2,282 patients |
| Women aged 50 to 64 | 77.3%likely range 74.2% to 80.2%, 741 patients | 76.6%likely range 74.1% to 78.9%, 1,197 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,194August 2026 | 12,804August 2026 |
| Primary care network | Sasse Network 3 PCN | Sasse Network 3 PCN |
| Phone | 01784 454965 | 01784 465229 |
| Friends and Family Test (its own feedback) | 88.1% good or very good201 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,348 in August 2026Same day 33.4%; face to face 49.4% | 5,200 in August 2026Same day 38.4%; face to face 44.8% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent3.2 including trainees and locums3,554 patients per permanent GP | 4.1 qualified permanent7.6 including trainees and locums3,115 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.