Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Haven Health’s Practice Grade is clearly higher than Howard House Surgery’s: its likely range lies wholly above.
| Measure | Howard House SurgeryIP11 7DD× | Haven HealthIP11 2XD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.8likely range 73.6 to 82.9123 survey answers | 93.2likely range 89.1 to 95.4116 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 79.7%likely range 72.5% to 85.4%, 123 answers | 94.7%likely range 89.2% to 97.5%, 116 answersClearly higher |
| Access (mean of the two below) | 76.4%likely range 72.0% to 80.1% | 89.5%likely range 85.1% to 92.8%Clearly higher |
| Appointments within two weeks of booking | 87.2%likely range 82.1% to 91.0%, 3,311 appointments | 98.8%likely range 96.0% to 99.6%, 2,966 appointmentsClearly higher |
| Calls answered by the practice | 65.5%likely range 58.3% to 72.0%, 3,778 calls | 80.2%likely range 71.8% to 86.6%, 2,266 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 57.3%likely range 49.2% to 65.1%, 119 answers | 75.1%likely range 66.2% to 82.2%, 104 answers |
| Reception and admin team | 91.2%likely range 85.5% to 94.8%, 121 answers | 91.4%likely range 84.9% to 95.2%, 112 answers |
| Having a preferred professional | 23.2%likely range 17.2% to 30.6%, 123 answers | 43.5%likely range 35.0% to 52.4%, 115 answers |
| Seeing your preferred professional | 14.9%likely range 6.9% to 29.4%, 33 answers | 67.5%likely range 53.4% to 79.0%, 47 answers |
| Knowing the next step | 93.6%likely range 88.4% to 96.6%, 118 answers | 90.0%likely range 83.3% to 94.2%, 112 answers |
| Contacting the practice | 79.4%likely range 72.1% to 85.1%, 121 answers | 88.3%likely range 81.4% to 92.9%, 115 answers |
| Wait for an appointment | 89.3%likely range 82.7% to 93.6%, 105 answers | 88.1%likely range 80.6% to 93.0%, 101 answers |
| Being listened to | 84.1%likely range 77.3% to 89.2%, 119 answers | 97.3%likely range 92.5% to 99.1%, 111 answers |
| Care and concern | 82.6%likely range 75.5% to 87.9%, 117 answers | 95.5%likely range 90.2% to 98.0%, 112 answers |
| Confidence and trust | 95.4%likely range 90.6% to 97.8%, 116 answers | 98.1%likely range 93.8% to 99.5%, 112 answers |
| Involvement in decisions | 96.0%likely range 91.2% to 98.2%, 113 answers | 94.1%likely range 88.2% to 97.2%, 108 answers |
| Needs met | 90.8%likely range 84.9% to 94.5%, 117 answers | 94.2%likely range 88.4% to 97.2%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.1%likely range 86.8% to 98.9%, 51 patients | 88.1%likely range 77.5% to 94.1%, 59 patients |
| Children at 18 months | 88.0%likely range 76.2% to 94.4%, 50 patients | 90.4%likely range 79.4% to 95.8%, 52 patients |
| Children at 5 years | 89.2%likely range 79.4% to 94.7%, 65 patients | 97.5%likely range 91.3% to 99.3%, 80 patients |
| Women aged 25 to 49 | 72.1%likely range 69.2% to 74.7%, 1,017 patients | 82.3%likely range 80.0% to 84.3%, 1,184 patients |
| Women aged 50 to 64 | 74.7%likely range 71.6% to 77.7%, 776 patients | 81.1%likely range 78.4% to 83.6%, 870 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,135August 2026 | 8,184August 2026 |
| Primary care network | East Suffolk PCN | East Suffolk PCN |
| Phone | 01394 282706 | 01394 670107 |
| Friends and Family Test (its own feedback) | 87.2% good or very good234 answers, June 2026 | 88.4% good or very good172 answers, June 2026 |
| Appointments (one month) | 4,786 in August 2026Same day 40.2%; face to face 62.5% | 5,023 in August 2026Same day 41.8%; face to face 55.3% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent5.6 including trainees and locums1,784 patients per permanent GP | 3.0 qualified permanent8.3 including trainees and locums2,777 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.