Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hope House Surgery and Hillcrest Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Hope House SurgeryBA3 3EP× | Hillcrest SurgeryBA2 8JQ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 88.5likely range 81.6 to 92.383 survey answers | 82.2likely range 78.4 to 85.1107 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 89.9%likely range 80.2% to 95.2%, 83 answers | 85.3%likely range 80.6% to 88.9%, 107 answers |
| Access (mean of the two below) | 85.1%likely range 81.2% to 88.1%Clearly higher | 74.7%likely range 68.7% to 79.6% |
| Appointments within two weeks of booking | 93.1%likely range 89.2% to 95.7%, 3,675 appointmentsClearly higher | 79.3%likely range 70.6% to 86.0%, 1,588 appointments |
| Calls answered by the practice | 76.9%likely range 70.3% to 82.4%, 3,845 calls | 70.0%likely range 61.6% to 77.2%, 2,713 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 89.3%likely range 79.0% to 94.9%, 78 answers | 56.7%likely range 50.7% to 62.6%, 101 answers |
| Reception and admin team | 94.8%likely range 86.3% to 98.2%, 81 answers | 88.9%likely range 84.6% to 92.1%, 104 answers |
| Having a preferred professional | 17.9%likely range 10.4% to 29.0%, 82 answers | 51.8%likely range 45.9% to 57.6%, 107 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 54.4%likely range 45.9% to 62.7%, 52 answers |
| Knowing the next step | 93.6%likely range 84.6% to 97.5%, 80 answers | 89.0%likely range 84.6% to 92.2%, 101 answers |
| Contacting the practice | 92.3%likely range 83.2% to 96.7%, 83 answers | 78.8%likely range 73.6% to 83.2%, 106 answers |
| Wait for an appointment | 81.8%likely range 70.1% to 89.6%, 76 answers | 80.5%likely range 75.3% to 84.8%, 101 answers |
| Being listened to | 93.1%likely range 84.2% to 97.1%, 83 answers | 94.0%likely range 90.5% to 96.2%, 105 answers |
| Care and concern | 90.1%likely range 80.4% to 95.3%, 83 answers | 90.6%likely range 86.6% to 93.6%, 105 answers |
| Confidence and trust | 93.3%likely range 84.4% to 97.3%, 83 answers | 96.7%likely range 93.8% to 98.2%, 104 answers |
| Involvement in decisions | 95.4%likely range 86.8% to 98.5%, 77 answers | 95.8%likely range 92.7% to 97.6%, 101 answers |
| Needs met | 93.6%likely range 84.8% to 97.4%, 83 answers | 91.9%likely range 88.0% to 94.6%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.9%likely range 86.0% to 96.5%, 98 patients | 89.5%likely range 75.9% to 95.8%, 38 patients |
| Children at 18 months | 94.7%likely range 88.1% to 97.7%, 94 patients | 86.8%likely range 72.7% to 94.2%, 38 patients |
| Children at 5 years | 87.8%likely range 79.4% to 93.0%, 90 patients | 95.5%likely range 84.9% to 98.7%, 44 patients |
| Women aged 25 to 49 | 77.0%likely range 74.7% to 79.1%, 1,428 patients | 78.9%likely range 76.0% to 81.6%, 811 patients |
| Women aged 50 to 64 | 80.4%likely range 77.4% to 83.1%, 740 patients | 77.6%likely range 74.2% to 80.7%, 634 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,464August 2026 | 5,697August 2026 |
| Primary care network | Three Valleys Health PCN | Three Valleys Health PCN |
| Phone | 01761 432121 | 01761 434469 |
| Friends and Family Test (its own feedback) | 97.8% good or very good179 answers, June 2026 | 96.2% good or very good156 answers, June 2026 |
| Appointments (one month) | 6,160 in August 2026Same day 55.3%; face to face 54.7% | 2,553 in August 2026Same day 35.1%; face to face 55.1% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent7.8 including trainees and locums1,679 patients per permanent GP | 4.7 qualified permanent4.7 including trainees and locums1,217 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.