Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hartwood Healthcare’s Practice Grade is clearly higher than Hillview Family Practice’s: its likely range lies wholly above.
| Measure | Hillview Family PracticeBS13 0JP× | Hartwood HealthcareBS13 0JP× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.5likely range 68.2 to 78.191 survey answers | 83.7likely range 79.9 to 86.8110 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 71.8%likely range 64.5% to 78.1%, 91 answers | 84.3%likely range 79.1% to 88.4%, 110 answersClearly higher |
| Access (mean of the two below) | 77.3%likely range 72.3% to 81.3% | 82.2%likely range 78.0% to 85.6% |
| Appointments within two weeks of booking | 83.5%likely range 76.2% to 88.9%, 1,988 appointments | 85.3%likely range 79.5% to 89.6%, 2,892 appointments |
| Calls answered by the practice | 71.1%likely range 64.3% to 77.0%, 4,052 calls | 79.1%likely range 72.8% to 84.2%, 4,048 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.8%likely range 39.2% to 54.5%, 87 answers | 62.3%likely range 55.7% to 68.5%, 101 answers |
| Reception and admin team | 75.7%likely range 68.6% to 81.6%, 90 answers | 83.9%likely range 78.6% to 88.1%, 107 answers |
| Having a preferred professional | 48.1%likely range 40.6% to 55.7%, 90 answers | 43.0%likely range 36.9% to 49.4%, 110 answers |
| Seeing your preferred professional | 22.4%likely range 14.1% to 33.6%, 39 answers | 51.6%likely range 41.8% to 61.3%, 47 answers |
| Knowing the next step | 77.0%likely range 69.7% to 83.0%, 84 answers | 80.8%likely range 75.1% to 85.5%, 103 answers |
| Contacting the practice | 68.2%likely range 60.7% to 74.9%, 89 answers | 75.2%likely range 69.3% to 80.3%, 109 answers |
| Wait for an appointment | 63.2%likely range 54.9% to 70.7%, 77 answers | 63.3%likely range 56.8% to 69.3%, 105 answers |
| Being listened to | 85.3%likely range 79.1% to 89.9%, 90 answers | 88.8%likely range 84.2% to 92.3%, 110 answers |
| Care and concern | 82.5%likely range 75.9% to 87.5%, 90 answers | 89.3%likely range 84.7% to 92.6%, 109 answers |
| Confidence and trust | 83.1%likely range 76.5% to 88.1%, 89 answers | 89.6%likely range 85.0% to 92.9%, 109 answers |
| Involvement in decisions | 86.8%likely range 80.6% to 91.3%, 85 answers | 91.9%likely range 87.6% to 94.8%, 103 answers |
| Needs met | 81.9%likely range 75.3% to 87.1%, 89 answers | 88.1%likely range 83.3% to 91.6%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 81.4%likely range 71.9% to 88.2%, 86 patients | 89.2%likely range 82.3% to 93.6%, 120 patients |
| Children at 18 months | 83.8%likely range 75.6% to 89.6%, 105 patients | 88.3%likely range 81.0% to 93.0%, 111 patients |
| Children at 5 years | 85.2%likely range 77.3% to 90.7%, 108 patients | 81.3%likely range 74.1% to 86.8%, 144 patients |
| Women aged 25 to 49 | 68.2%likely range 65.7% to 70.6%, 1,411 patients | 77.0%likely range 74.9% to 79.0%, 1,603 patients |
| Women aged 50 to 64 | 69.7%likely range 65.7% to 73.5%, 522 patients | 80.6%likely range 77.2% to 83.6%, 598 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,395August 2026 | 8,714August 2026 |
| Primary care network | Swift PCN | Swift PCN |
| Phone | 0117 3015240 | 0117 3015226 |
| Friends and Family Test (its own feedback) | 94.8% good or very good115 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,502 in August 2026Same day 49.8%; face to face 64.4% | 3,824 in August 2026Same day 45.1%; face to face 67.5% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.93England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,125 patients per permanent GP | 5.0 qualified permanent6.0 including trainees and locums1,752 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.