Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hetton Group Practice and Houghton Medical Group, cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Hetton Group PracticeDH5 9EZ× | Houghton Medical Group,DH4 4DN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.6likely range 74.7 to 90.1103 survey answers | 87.4likely range 80.8 to 91.2105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 85.4%likely range 71.3% to 93.2%, 103 answers | 89.3%likely range 80.0% to 94.6%, 105 answers |
| Access (mean of the two below) | 82.7%likely range 79.9% to 84.9% | 82.7%likely range 79.4% to 85.4% |
| Appointments within two weeks of booking | 98.2%likely range 95.1% to 99.4%, 2,899 appointments | 96.5%likely range 93.0% to 98.3%, 3,090 appointments |
| Calls answered by the practice | 67.1%likely range 62.5% to 71.4%, 8,932 calls | 68.7%likely range 63.2% to 73.8%, 6,006 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.2%likely range 50.1% to 79.3%, 97 answers | 71.6%likely range 60.1% to 80.8%, 104 answers |
| Reception and admin team | 93.1%likely range 80.7% to 97.8%, 101 answers | 91.5%likely range 82.6% to 96.0%, 104 answers |
| Having a preferred professional | 25.0%likely range 14.0% to 40.7%, 99 answers | 39.4%likely range 28.7% to 51.1%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 40.6%likely range 23.7% to 60.1%, 38 answers |
| Knowing the next step | 87.0%likely range 72.3% to 94.5%, 94 answers | 83.9%likely range 73.6% to 90.7%, 104 answers |
| Contacting the practice | 78.4%likely range 63.1% to 88.5%, 100 answers | 87.6%likely range 77.9% to 93.4%, 104 answers |
| Wait for an appointment | 81.7%likely range 66.4% to 91.0%, 96 answers | 85.5%likely range 74.9% to 92.1%, 96 answers |
| Being listened to | 90.7%likely range 77.3% to 96.5%, 99 answers | 93.4%likely range 85.0% to 97.3%, 103 answers |
| Care and concern | 83.7%likely range 69.2% to 92.2%, 101 answers | 91.9%likely range 83.0% to 96.4%, 102 answers |
| Confidence and trust | 92.4%likely range 79.4% to 97.5%, 97 answers | 95.2%likely range 87.4% to 98.3%, 103 answers |
| Involvement in decisions | 96.9%likely range 85.4% to 99.4%, 95 answers | 94.1%likely range 85.7% to 97.7%, 99 answers |
| Needs met | 90.2%likely range 76.7% to 96.2%, 99 answers | 94.1%likely range 85.9% to 97.7%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.8%likely range 87.2% to 97.1%, 97 patients | 93.4%likely range 86.4% to 96.9%, 91 patients |
| Children at 18 months | 96.8%likely range 92.0% to 98.7%, 124 patients | 97.4%likely range 91.1% to 99.3%, 78 patients |
| Children at 5 years | 94.0%likely range 88.6% to 96.9%, 133 patients | 90.5%likely range 83.4% to 94.7%, 105 patients |
| Women aged 25 to 49 | 70.5%likely range 68.4% to 72.5%, 1,844 patients | 79.0%likely range 76.7% to 81.1%, 1,342 patients |
| Women aged 50 to 64 | 74.4%likely range 71.7% to 77.0%, 1,037 patients | 78.9%likely range 75.7% to 81.7%, 724 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,933August 2026 | 8,353August 2026 |
| Primary care network | Coalfields PCN | Coalfields PCN |
| Phone | 0191 5261177 | 0191 5842154 |
| Friends and Family Test (its own feedback) | 94.8% good or very good426 answers, June 2026 | 95.8% good or very good213 answers, June 2026 |
| Appointments (one month) | 5,204 in August 2026Same day 58.0%; face to face 64.6% | 4,559 in August 2026Same day 55.7%; face to face 51.4% |
| Antibiotic items per STAR-PU (one year) | 1.04England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.2 qualified permanent11.6 including trainees and locums1,912 patients per permanent GP | 4.9 qualified permanent4.9 including trainees and locums1,714 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.