Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Heatherlands Med Ctr and Prenton & Woodchurch Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Heatherlands Med CtrCH49 9DA× | Prenton & Woodchurch Medical CentreCH43 0TS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.4likely range 83.7 to 89.9122 survey answers | 88.6likely range 84.1 to 91.594 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 93.2%likely range 88.8% to 95.9%, 122 answers | 89.3%likely range 83.7% to 93.2%, 94 answers |
| Access (mean of the two below) | 73.8%likely range 66.8% to 79.0% | 86.9%likely range 79.6% to 89.4%Clearly higher |
| Appointments within two weeks of booking | 83.3%likely range 76.3% to 88.5%, 2,197 appointments | 96.4%likely range 89.1% to 98.9%, 1,074 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.0%likely range 72.7% to 84.1%, 118 answers | 83.2%likely range 76.8% to 88.1%, 94 answers |
| Reception and admin team | 95.5%likely range 91.6% to 97.6%, 121 answers | 89.9%likely range 84.4% to 93.6%, 93 answers |
| Having a preferred professional | 34.8%likely range 28.5% to 41.7%, 121 answers | 27.3%likely range 21.0% to 34.6%, 92 answers |
| Seeing your preferred professional | 72.7%likely range 61.2% to 81.8%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 92.2%likely range 87.6% to 95.2%, 119 answers | 93.3%likely range 88.2% to 96.3%, 86 answers |
| Contacting the practice | 88.9%likely range 83.7% to 92.5%, 121 answers | 87.3%likely range 81.3% to 91.5%, 93 answers |
| Wait for an appointment | 74.0%likely range 67.2% to 79.7%, 115 answers | 85.5%likely range 79.1% to 90.2%, 88 answers |
| Being listened to | 95.9%likely range 92.1% to 97.9%, 122 answers | 86.3%likely range 80.3% to 90.7%, 93 answers |
| Care and concern | 92.3%likely range 87.8% to 95.3%, 122 answers | 90.9%likely range 85.5% to 94.5%, 91 answers |
| Confidence and trust | 95.3%likely range 91.3% to 97.5%, 120 answers | 91.9%likely range 86.6% to 95.2%, 90 answers |
| Involvement in decisions | 98.8%likely range 95.9% to 99.6%, 115 answers | 92.7%likely range 87.3% to 95.9%, 83 answers |
| Needs met | 95.1%likely range 91.0% to 97.3%, 118 answers | 94.2%likely range 89.5% to 96.8%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.2%likely range 83.0% to 96.6%, 64 patients | 91.2%likely range 77.0% to 97.0%, 34 patients |
| Children at 18 months | 95.7%likely range 88.0% to 98.5%, 69 patients | 86.8%likely range 72.7% to 94.2%, 38 patients |
| Children at 5 years | 92.1%likely range 82.7% to 96.6%, 63 patients | 84.4%likely range 68.2% to 93.1%, 32 patients |
| Women aged 25 to 49 | 72.8%likely range 70.1% to 75.3%, 1,105 patients | 64.5%likely range 60.8% to 68.0%, 673 patients |
| Women aged 50 to 64 | 72.8%likely range 68.5% to 76.6%, 459 patients | 72.0%likely range 67.1% to 76.5%, 354 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,097August 2026 | 4,117August 2026 |
| Primary care network | Healthier Neighbourhoods PCN | Healthier Neighbourhoods PCN |
| Phone | 0151 6772172 | 0151 6087666 |
| Friends and Family Test (its own feedback) | 98.3% good or very good352 answers, June 2026 | 99.1% good or very good106 answers, June 2026 |
| Appointments (one month) | 2,462 in August 2026Same day 50.1%; face to face 72.1% | 1,710 in August 2026Same day 39.6%; face to face 79.1% |
| Antibiotic items per STAR-PU (one year) | 1.54England 0.74, April 2025 to March 2026 | 1.01England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent3.4 including trainees and locums1,772 patients per permanent GP | No valid GP records for August 2026 |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.