Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Heathcote Medical Centre and Tadworth Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Heathcote Medical CentreKT20 5TH× | Tadworth Medical CentreKT20 5JE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.5likely range 67.6 to 82.8104 survey answers | 78.6likely range 69.0 to 85.286 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.3%likely range 65.8% to 87.1%, 104 answers | 78.6%likely range 65.0% to 87.9%, 86 answers |
| Access (mean of the two below) | 72.1%likely range 67.9% to 76.1% | 78.4%likely range 73.9% to 82.0% |
| Appointments within two weeks of booking | 94.1%likely range 89.8% to 96.7%, 2,802 appointments | 89.3%likely range 83.2% to 93.4%, 2,193 appointments |
| Calls answered by the practice | 50.0%likely range 42.6% to 57.4%, 3,577 calls | 67.4%likely range 60.8% to 73.4%, 4,343 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 40.0%likely range 27.4% to 54.0%, 92 answers | 43.6%likely range 30.2% to 58.1%, 81 answers |
| Reception and admin team | 88.6%likely range 77.5% to 94.6%, 102 answers | 79.4%likely range 65.8% to 88.6%, 84 answers |
| Having a preferred professional | 30.6%likely range 20.0% to 43.7%, 104 answers | 26.1%likely range 15.7% to 40.0%, 86 answers |
| Seeing your preferred professional | 50.5%likely range 30.1% to 70.8%, 38 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.8%likely range 77.6% to 94.8%, 100 answers | 92.5%likely range 81.3% to 97.2%, 84 answers |
| Contacting the practice | 70.2%likely range 57.0% to 80.7%, 103 answers | 76.6%likely range 62.8% to 86.4%, 85 answers |
| Wait for an appointment | 80.0%likely range 66.8% to 88.9%, 92 answers | 70.7%likely range 55.6% to 82.4%, 75 answers |
| Being listened to | 85.3%likely range 73.6% to 92.3%, 104 answers | 86.4%likely range 73.7% to 93.6%, 83 answers |
| Care and concern | 85.7%likely range 74.0% to 92.6%, 102 answers | 86.7%likely range 74.0% to 93.7%, 83 answers |
| Confidence and trust | 94.1%likely range 84.4% to 97.9%, 102 answers | 90.0%likely range 78.0% to 95.8%, 83 answers |
| Involvement in decisions | 92.5%likely range 81.7% to 97.1%, 94 answers | 95.7%likely range 85.1% to 98.9%, 78 answers |
| Needs met | 100.0%likely range 93.4% to 100.0%, 102 answers | 88.8%likely range 76.5% to 95.1%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.4%likely range 85.1% to 96.3%, 92 patients | 83.7%likely range 75.4% to 89.5%, 104 patients |
| Children at 18 months | 83.8%likely range 73.8% to 90.5%, 74 patients | 87.9%likely range 80.0% to 92.9%, 99 patients |
| Children at 5 years | 89.7%likely range 82.1% to 94.3%, 97 patients | 81.6%likely range 73.5% to 87.6%, 114 patients |
| Women aged 25 to 49 | 67.5%likely range 65.2% to 69.7%, 1,657 patients | 70.6%likely range 68.2% to 72.8%, 1,509 patients |
| Women aged 50 to 64 | 76.2%likely range 73.7% to 78.4%, 1,267 patients | 77.3%likely range 74.3% to 80.0%, 831 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,921August 2026 | 9,573August 2026 |
| Primary care network | Banstead Healthcare PCN | Banstead Healthcare PCN |
| Phone | 01737 360202 | 01737 303217 |
| Friends and Family Test (its own feedback) | 96.2% good or very good421 answers, June 2026 | 96.7% good or very good180 answers, June 2026 |
| Appointments (one month) | 4,990 in August 2026Same day 40.1%; face to face 53.0% | 3,848 in August 2026Same day 34.7%; face to face 61.5% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent9.1 including trainees and locums2,175 patients per permanent GP | 6.0 qualified permanent6.0 including trainees and locums1,592 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.