Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Heath Lane Medical Centre and Boughton Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Heath Lane Medical CentreCH3 5UJ× | Boughton Medical GroupCH2 3DP× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.6likely range 65.9 to 83.296 survey answers | 90.1likely range 79.7 to 94.2115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 69.3%likely range 55.7% to 80.1%, 96 answers | 91.5%likely range 76.7% to 97.2%, 115 answers |
| Access (mean of the two below) | 90.0%likely range 85.5% to 92.8% | 86.8%likely range 83.3% to 89.3% |
| Appointments within two weeks of booking | 95.2%likely range 89.4% to 97.9%, 1,644 appointments | 94.1%likely range 89.8% to 96.6%, 2,937 appointments |
| Calls answered by the practice | 84.7%likely range 78.0% to 89.6%, 3,076 calls | 79.4%likely range 74.0% to 83.9%, 5,361 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.1%likely range 40.3% to 67.4%, 90 answers | 68.2%likely range 49.9% to 82.1%, 106 answers |
| Reception and admin team | 83.1%likely range 70.5% to 91.1%, 93 answers | 89.5%likely range 73.9% to 96.3%, 111 answers |
| Having a preferred professional | 38.5%likely range 26.4% to 52.1%, 96 answers | 23.3%likely range 11.9% to 40.5%, 114 answers |
| Seeing your preferred professional | 30.6%likely range 14.0% to 54.4%, 33 answers | 43.6%likely range 17.0% to 74.4%, 30 answers |
| Knowing the next step | 79.7%likely range 66.6% to 88.5%, 93 answers | 76.7%likely range 59.3% to 88.2%, 112 answers |
| Contacting the practice | 62.0%likely range 48.2% to 74.1%, 94 answers | 88.3%likely range 72.8% to 95.5%, 115 answers |
| Wait for an appointment | 70.3%likely range 55.7% to 81.7%, 83 answers | 80.4%likely range 62.8% to 90.9%, 106 answers |
| Being listened to | 90.5%likely range 79.1% to 96.0%, 91 answers | 95.1%likely range 81.5% to 98.8%, 114 answers |
| Care and concern | 87.0%likely range 74.8% to 93.8%, 91 answers | 97.2%likely range 84.4% to 99.6%, 113 answers |
| Confidence and trust | 90.9%likely range 79.5% to 96.3%, 89 answers | 98.2%likely range 86.0% to 99.8%, 114 answers |
| Involvement in decisions | 96.2%likely range 86.4% to 99.0%, 87 answers | 96.7%likely range 83.2% to 99.4%, 108 answers |
| Needs met | 96.7%likely range 87.6% to 99.2%, 93 answers | 98.7%likely range 86.8% to 99.9%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.0%likely range 86.5% to 98.9%, 50 patients | 94.0%likely range 88.1% to 97.0%, 116 patients |
| Children at 18 months | 94.3%likely range 84.6% to 98.1%, 53 patients | 92.4%likely range 85.7% to 96.1%, 105 patients |
| Children at 5 years | 96.5%likely range 88.1% to 99.0%, 57 patients | 96.1%likely range 91.2% to 98.3%, 128 patients |
| Women aged 25 to 49 | 72.6%likely range 69.8% to 75.1%, 1,104 patients | 75.6%likely range 73.8% to 77.3%, 2,317 patients |
| Women aged 50 to 64 | 79.0%likely range 76.0% to 81.7%, 757 patients | 81.4%likely range 79.1% to 83.5%, 1,168 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,479August 2026 | 13,028August 2026 |
| Primary care network | Chester East PCN | Chester East PCN |
| Phone | 01244 563105 | 01244 325421 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 93.3% good or very good812 answers, June 2026 |
| Appointments (one month) | 2,853 in August 2026Same day 38.1%; face to face 56.8% | 3,970 in August 2026Same day 34.8%; face to face 63.4% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent1.9 including trainees and locums4,007 patients per permanent GP | 6.6 qualified permanent8.3 including trainees and locums1,970 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.