Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Groves Medical Centre and Holmwood Corner Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Groves Medical CentreKT3 3TX× | Holmwood Corner SurgeryKT3 6DR× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.4likely range 57.0 to 81.3113 survey answers | 78.6likely range 68.4 to 85.2111 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.1%likely range 51.6% to 86.2%, 113 answers | 81.0%likely range 66.5% to 90.2%, 111 answers |
| Access (mean of the two below) | 69.5%likely range 65.2% to 73.3% | 73.0%likely range 68.6% to 77.0% |
| Appointments within two weeks of booking | 72.7%likely range 65.7% to 78.8%, 2,666 appointments | 82.0%likely range 76.8% to 86.3%, 3,787 appointments |
| Calls answered by the practice | 66.1%likely range 61.1% to 70.7%, 7,680 calls | 64.0%likely range 56.7% to 70.6%, 3,770 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.3%likely range 20.4% to 58.0%, 108 answers | 56.6%likely range 39.9% to 72.0%, 90 answers |
| Reception and admin team | 76.4%likely range 55.9% to 89.2%, 112 answers | 83.6%likely range 68.6% to 92.3%, 100 answers |
| Having a preferred professional | 40.0%likely range 22.7% to 60.2%, 112 answers | 25.9%likely range 14.9% to 41.1%, 109 answers |
| Seeing your preferred professional | 32.8%likely range 9.7% to 69.0%, 33 answers | 33.5%likely range 13.4% to 62.0%, 32 answers |
| Knowing the next step | 80.9%likely range 60.4% to 92.1%, 109 answers | 95.7%likely range 83.9% to 99.0%, 101 answers |
| Contacting the practice | 65.9%likely range 45.5% to 81.7%, 113 answers | 85.8%likely range 71.5% to 93.6%, 104 answers |
| Wait for an appointment | 54.9%likely range 34.4% to 73.8%, 103 answers | 66.1%likely range 49.4% to 79.6%, 94 answers |
| Being listened to | 86.4%likely range 66.8% to 95.3%, 110 answers | 91.4%likely range 78.1% to 97.0%, 101 answers |
| Care and concern | 77.3%likely range 56.5% to 89.9%, 108 answers | 91.3%likely range 78.1% to 96.9%, 103 answers |
| Confidence and trust | 91.9%likely range 73.2% to 97.9%, 107 answers | 96.2%likely range 84.6% to 99.1%, 102 answers |
| Involvement in decisions | 91.3%likely range 71.8% to 97.7%, 102 answers | 96.7%likely range 85.0% to 99.3%, 98 answers |
| Needs met | 96.1%likely range 78.4% to 99.4%, 104 answers | 91.8%likely range 78.9% to 97.1%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.5%likely range 84.6% to 95.5%, 106 patients | 91.3%likely range 83.0% to 95.7%, 80 patients |
| Children at 18 months | 89.9%likely range 83.5% to 94.0%, 129 patients | 88.2%likely range 80.6% to 93.1%, 102 patients |
| Children at 5 years | 94.5%likely range 89.1% to 97.3%, 128 patients | 80.3%likely range 72.7% to 86.2%, 132 patients |
| Women aged 25 to 49 | 69.0%likely range 67.2% to 70.8%, 2,524 patients | 57.3%likely range 55.4% to 59.3%, 2,426 patients |
| Women aged 50 to 64 | 82.1%likely range 80.2% to 83.8%, 1,684 patients | 66.7%likely range 64.0% to 69.3%, 1,234 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 16,298August 2026 | 13,383August 2026 |
| Primary care network | New Malden & Worcester Park PCN | New Malden & Worcester Park PCN |
| Phone | 020 83366565 | 020 89420066 |
| Friends and Family Test (its own feedback) | 89.8% good or very good313 answers, June 2026 | 100.0% good or very good284 answers, June 2026 |
| Appointments (one month) | 5,775 in August 2026Same day 33.4%; face to face 55.2% | 8,570 in August 2026Same day 65.2%; face to face 89.8% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.50England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.9 qualified permanent14.1 including trainees and locums1,372 patients per permanent GP | 8.1 qualified permanent12.6 including trainees and locums1,648 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.