Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Grace House Surgery’s Practice Grade is clearly higher than The Hollies’s: its likely range lies wholly above.
| Measure | Grace House SurgerySS7 3PR× | The HolliesSS7 2NA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.1likely range 75.8 to 81.7106 survey answersClearly higher | 53.0likely range 42.8 to 64.4102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 78.1%likely range 74.6% to 81.2%, 106 answersClearly higher | 41.7%likely range 27.2% to 57.9%, 102 answers |
| Access (mean of the two below) | 81.3%likely range 73.9% to 86.0% | 79.3%likely range 76.1% to 82.0% |
| Appointments within two weeks of booking | 91.4%likely range 79.8% to 96.7%, 701 appointments | 94.6%likely range 90.5% to 96.9%, 3,085 appointments |
| Calls answered by the practice | 71.0%likely range 61.8% to 78.8%, 2,243 calls | 64.0%likely range 58.9% to 68.9%, 7,362 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.4%likely range 66.5% to 74.0%, 101 answers | 16.2%likely range 7.5% to 31.7%, 99 answers |
| Reception and admin team | 90.0%likely range 87.3% to 92.2%, 101 answers | 74.5%likely range 57.9% to 86.2%, 96 answers |
| Having a preferred professional | 22.4%likely range 19.3% to 26.0%, 105 answers | 8.9%likely range 3.1% to 22.7%, 100 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | No result |
| Knowing the next step | 83.3%likely range 80.0% to 86.1%, 100 answers | 76.5%likely range 59.2% to 87.9%, 89 answers |
| Contacting the practice | 75.0%likely range 71.2% to 78.4%, 100 answers | 37.6%likely range 23.6% to 54.0%, 101 answers |
| Wait for an appointment | 68.5%likely range 64.3% to 72.4%, 91 answers | 54.0%likely range 36.3% to 70.8%, 81 answers |
| Being listened to | 86.7%likely range 83.6% to 89.2%, 100 answers | 65.7%likely range 49.0% to 79.3%, 97 answers |
| Care and concern | 80.0%likely range 76.5% to 83.2%, 98 answers | 64.7%likely range 47.8% to 78.5%, 96 answers |
| Confidence and trust | 91.9%likely range 89.3% to 93.9%, 97 answers | 76.0%likely range 59.1% to 87.4%, 93 answers |
| Involvement in decisions | 90.0%likely range 87.1% to 92.3%, 91 answers | 74.2%likely range 56.6% to 86.3%, 87 answers |
| Needs met | 95.6%likely range 93.6% to 97.1%, 98 answers | 73.6%likely range 56.8% to 85.5%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 84.5% to 100.0%, 21 patients | 92.0%likely range 83.6% to 96.3%, 75 patients |
| Children at 18 months | 90.9%likely range 72.2% to 97.5%, 22 patients | 81.9%likely range 72.9% to 88.4%, 94 patients |
| Children at 5 years | 92.6%likely range 76.6% to 97.9%, 27 patients | 78.2%likely range 67.8% to 85.9%, 78 patients |
| Women aged 25 to 49 | 73.9%likely range 69.4% to 78.0%, 395 patients | 70.5%likely range 68.2% to 72.8%, 1,527 patients |
| Women aged 50 to 64 | 77.1%likely range 72.0% to 81.6%, 293 patients | 78.9%likely range 76.4% to 81.2%, 1,094 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,122August 2026 | 11,048August 2026 |
| Primary care network | Benfleet PCN | Benfleet PCN |
| Phone | 01268 757981 | 01702 416966 |
| Friends and Family Test (its own feedback) | 100.0% good or very good7 answers, June 2026 | 68.0% good or very good206 answers, June 2026 |
| Appointments (one month) | 791 in August 2026Same day 58.2%; face to face 95.7% | 3,793 in August 2026Same day 28.8%; face to face 89.6% |
| Antibiotic items per STAR-PU (one year) | 0.82England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.0 qualified permanent0.9 including trainees and locums | 1.9 qualified permanent2.4 including trainees and locums5,919 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.